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WorksheetsBusiness Etiquette & Ethics
Total questions: 20
Worksheet time: 11mins
What is etiquette
The set of rules, forms, and practices established for behavior in a polite society, or in official or professional life.
The rules of good workplace manners
Good internet behavior
What is business etiquette?
The set of rules, forms, and practices established for behavior in a polite society, or in official or professional life.
The rules of good workplace manners
Good internet behavior
What is netiquette
The set of rules, forms, and practices established for behavior in a polite society, or in official or professional life.
The rules of good workplace manners
Good internet behavior
What is a way that you can show etiquette in the workplace?
Show up for work on time every day
Be dependable, honest, and trustworthy
Listen without interrupting
Be energetic and enthusiastic
All of the above
Which of the following are basic communication skills?
Reading
Writing
Listening
Speaking
All of the above
What type of skills are "business communication skills"?
Hard Skills
Softs Skills
Which of the following did we discuss as being rules for communicating verbally and in writing with someone? (Select all that apply)
Listening/Reading Closely
Clarity & Coherence
Consistency
Accuracy
Thoughtfulness
True or False:
Business etiquette looks the same across all countries
True
False
Communication is a ______ street
One-way
Two-way
True or False:
Communication requires a sender and a receiver
True
False
Beth is preparing a communication for her supervisor detailing a demographic research study that Beth completed.
What type of written business communication would be used?
Report
Memorandum
Letter
James wants to send a brief important message to all his employees concerning the change in the mileage reimbursement rate.
What type of written business communication would be used?
Report
Memorandum
Letter
Thomas is the purchasing director for an auto parts company. He needs to communicate with a new vendor concerning company policies.
What type of written business communication would be used?
Report
Memorandum
Letter
Pablo is manager of a sports marketing firm. He is working out of town and wants to remind all his employees to submit their sales reports for the month.
What type of written business communication would be used?
Report
Memorandum
Letter
What is "ethics"? (Select all that apply)
The set of moral principles by which people conduct themselves
Rules of behavior that govern a group or society
A set of guidelines about how a business should conduct itself
What is "business ethics"? (Select all that apply)
The set of moral principles by which people conduct themselves
Rules of behavior that govern a group or society
A set of guidelines about how a business should conduct itself
A set of guidelines for maintaining ethics in the workplace is called what?
Ethics
Business Ethics
Code of Ethics
General principles to guide computer user behavior is called what?
Ethical Computer Use Policy
Acceptable Use Policy (AUP)
A policy that a user must agree to in order to be provided access to a network or to the internet is called what?
Ethical Computer Use Policy
Acceptable Use Policy (AUP)
What is the first step of the Ethical Decision-Making Process?
Determining who could be affected by your decision
Determining what is the ethical issue or problem
Determining what facts have the greatest impact on the decision
