WorksheetsBE2721 Experience Management (Part 2)
Total questions: 22
Worksheet time: 8mins
hich of the following does NOT belong to Maslow's Hierarchy of Needs?
Human Needs
Self-fulfilment Needs
Basic Needs
Psychological Needs
How do you think a customer feels when receiving personalized service?
Like he or she has been disrespected
Like the company knows what the customer wants
Like the company is engaged
None are correct
Customer experience management can be defined as ______
process of creating & responding to cust interactions to satisfy cust needs
empathetic listening when dealing with customers
reflective listening and deductive reasoning
All of the above
Which of the following describes the Psycho-centric tourists?
Adventure seekers
Traditional in nature
Comfortable meeting strangers
Make their own travel arrangements
Which of the following sentences is incorrect?
Tourism contributes to quality of life
Travel refers to the activity of travellers
BTMICE are key drivers of tourism in some destinations
Environment degradation is a key aspect of tourism
Which set of human needs belongs to the Physiological Needs of Maslow's Hierarchy?
Employment, security, revenue & resources
Respect, recognition, sense of self-value
Water, food, sleep and exercise
Friendship, family and belonging
Which set of events/attractions does not correspond to the special form of tourism stated?
Sports Tourism - WTA, SEA Games 2015
Business/Event Tourism-Air Show 2020, SIWW
Cultural Tourism-Chingay, Singapore Museums
Dark Tourism-Mid Autumn Festival
Which of the following are Tourism Service Suppliers?
Airline, Transportation, Tour Operators
Travel Insurances, F&B, Attractions
Tourism Board, Exhibition Organisers, Retail
Accommodation, F&B, Travel Agents
Which describes an implication of the tourism supply chain in an event of a service breakdown?
Development of Business Strategies
Poor practices in the supply chain will affect providers
Important to avoid critical pressure points
Supporting industry competitiveness
Which is a supporting government agency in MICE Tourism Products?
Ministry of Trade & Industry
Ministry of Education
Ministry of Social & Family Development
Ministry of Finance
Dynasty Travel is an example of?
Venue provider
Travel Agent
Tour Operator
Convention Visitors Bureau
What is the minimum passport validity for tourists travelling into Singapore?
3 months
6 months
9 months
12 months
Which best describes this sentence: Mega events speed up major redevelopment schemes
Attractions
Catalysts
Image Makers
Place Marketing
Which of the following is not a goal of Event Tourism?
Destination Branding
Destination Marketing
Extenders
Attractions
The Great Singapore Sale is an example of?
Enhancing visitor experiences
Creating off-season demand for tourism industry services
Geographic dispersal of economic benefits
Extenders
The Singapore Air Show 2022 is an example of ?
Periodic Hallmark Events
Regional Events
Occasional Mega Events
Local Events
Which best defines Regional Events?
Medium tourism demand of value
Low tourist demand and value
High tourism demand & value
High tourist demand but low value
Marina Bay Sands & Resorts World Sentosa fall under which part of the Service/Goods continuum?
Goods with Little Service
Pure Service
Middle Point
Goods with Many Service
Which of the following CANNOT be accomplished with a Property Management System?
Automating hotel operations
Handle front office accounting
Tracks no. of rooms left to sell
Helps in recording & tracking customer orders
Which term describes a guest who arrive at a hotel on time but decide to leave early?
Stayovers
Walk in Guest
Room Blocking
Understays
Which of the following is not an example of a serviced accommodation?
Hostels
Service Apartments
Hotels
Home-stay
What is the difference between a SINGLE Room & a STANDARD Room?
Single Bed vs Double Beds
Double Bed vs Queen Sized Bed
Double Beds vs King Sized Bed
Single Bed vs Queen Sized Bed
