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WorksheetsGeneral NCS Knowledge NOV 2022
Total questions: 10
Worksheet time: 8mins
1ST STEP BEFORE YOU START NCS (IN FRONT OF MACHINE)
FILL WATER INTO RINSE BOTTLE, BEAKER
OFF ADAPTER TO STOP INLET
CHECK SERIAL NO IF SAME AS PAPER
ASK CUSTOMER IF WANTS TO RESERVE WATER
WHEN YOU FOUND LAST CHANGED FILTERS MONTH WEIRD (E.G. 1 MONTH BEFORE, CURRENT MONTH, MORE THAN 1 YEAR, ETC.)
CIRCLE WHICH PART TO CHECK
IF YOU FOUND LAST CHANGED MONTH WRITTEN ON FILTERS IS NOT SAME AS LAST CHANGED MONTH ON NCS PAPER. WHAT SHOULD YOU DO?
ASK IN GROUP
ASK LEADER
ASK DSM
CHECK SALES ORDER FIRST
YOU FOUND THAT GOT ICS IN THE SAME MONTH CHANGED ALL FILTERS. WHAT SHOULD YOU DO?
FOLLOW NCS PAPER CHANGE
F1 & F2
JUST PROCEED SERVICE WITHOUT CHANGING ANY FILTERS
ASK LEADER
ASK DSM
AFTER NCS, BEFORE YOU DO EXPLAINATION & LET CUSTOMER SIGN, WHAT SHOULD YOU DO?
CHECK MACHINE CONDITIONS & SURROUNDINGS
PACK YOUR BAGS
SANITIZE YOUR TOOLS & BAG
AFTER YOU LEFT CUSTOMER HOUSE, CUSTOMER CALLED YOU AND CLAIMED THAT MACHINE IS LEAKING. BUT YOU LEFT THAT AREA, WHAT SHOULD YOU DO?
ASK CUSTOMER TO OFF ELECTRIC & ADAPTER THEN OPEN ICS
INFORM CUSTOMER WILL COME BACK TO CHECK TOMORROW
ASK CUSTOMER TO OFF ELECTRIC & ADAPTER, INFORM TIME TO GO BACK IN THE SAME DAY
AFTER 6 DAYS YOU COMPLETE NCS, CUSTOMER CALLED AND CLAIMED THAT MACHINE IS LEAKING. WHAT SHOULD YOU DO?
TEACH CUSTOMER TO OFF ADAPTER
TEACH CUSTOMER TO OFF ADAPTER & ELETRIC THEN OPEN ICS
ASK CUSTOMER TO TAKE PHOTO OR VIDEO OF LEAKING PART THEN ICS ATTACHED PHOTO
ASK CUSTOMER TO TAKE PHOTO OR VIDEO OF LEAKING PART AND PAY A VISIT
WHERE YOU DRAIN OUT HOT WATER FOR KING TOP
(a)
IRIS NEEDS HOW LONG TO DRAIN OUT?
15 SECONDS
30 SECONDS
60 SECONDS
NONE OF THE ABOVE
IF CUSTOMER CALLED TO INFORM MACHINE HAS NO HOT WATER OR COLD WATER, WHAT SHOULD YOU DO?
