Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

Sylvia regularly stays after work to complete tasks. She demonstrates:

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

As an employee, employers assess your work ethic based on your:

You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

An angry coworker complains about the way you do your job. Your BEST response is to:

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

When resolving conflict, the main goal is to:

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively.

What part of your speech sets the tone, gains trust, and gets the audience's attention?

While waiting on customers, you notice an elderly woman looking at new computers. You should:

Why is having cultural diversity on a company's staff a good idea?

All of the following are barriers to respecting diversity EXCEPT:

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

Being considerate of other people and cultures is an example of which workplace readiness skill?

While in the workplace, you meet a person with a disability. You should:

What is diversity?

Is the definition of diversity

The understanding that different people have different beliefs and customs is__.

Unfair treatment of a person or group linked to the nine protected characteristics is called

What is Inclusion?

When diversity is supported, everyone is allowed to maintain his/her ________.

________ diversity often causes employees, employers, and customers to misunderstand one another.

More ________ workers than ever are providing valuable services to employers/businesses due to changing attitudes and federal law.

More _______ (55%) work than in any other time period in American history.

Showing patience is an action that encourages workplace diversity.

Why is having diversity in a company's staff a good idea?

Which of the following nonverbal codes is considered universal rather than culturally specific?

The effort to achieve parity in the federal workplace through outreach and eliminating barriers in hiring is called ______.

Communication is filtered through our cultural perspective.