WorksheetsTLE 8 - Q1Q1 SY2025 -2026
Total questions: 25
Worksheet time: 19mins
What is the main purpose of a contact center?
Selling products online
Handling customer queries and interactions
Managing warehouse stocks
Repairing technical equipment
What is the recommended minimum RAM for call center computers?
2 GB
4 GB
8 GB
16 GB
Why is a noise-canceling headset important in a call center?
To block spam calls
To reduce internet lag
To block out background noise for clearer communication
To increase computer speed
What does CRM stand for in contact center tools?
(a)
Which of the following tools helps analyze call performance and agent productivity?
Auto-dialing software
Headset
Analytics tools
Antivirus
What is an example of an input device?
Printer
Monitor
Keyboard
Speaker
Which component stores all the data in a computer?
RAM
CPU
USB
Storage Device
What is the main function of system software?
Design posters and videos
Provide entertainment
Run and control hardware components
Browse the internet
Which is an example of application software?
BIOS
Compiler
VLC Media Player
Device Driver
What type of software is responsible for converting high-level language into machine language?
(a)
Which software allows users to make editable documents?
Spreadsheet
Compiler
Word Processing
BIOS
Which device allows users to send data into a computer?
Output device
Input device
Storage device
Power supply
Which system software is responsible for starting the computer?
Loader
Compiler
BIOS
Word Processor
Which device is internal to the computer system?
RAM
Printer
USB
Monitor
Which tool is used to make more calls in less time without dialing manually?
CRM
Auto-dialer
Analytics tool
Spreadsheet
This device provides sound output in a computer.
(a)
IDENTIFY: This software helps run and manage hardware and application programs.
(a)
A device that stores data permanently, like a hard drive or USB.
(a)
Software that helps create, debug, and maintain code or programs.
(a)
A type of malware that hides inside useful programs.
(a)
A real-time communication device worn by call center agents.
(a)
A software used for organizing data in rows and columns.
(a)
A tool used by call centers to monitor agent schedules and workload.
(a)
The combination of telephone, email, and social media support systems.
(a)
The part of the system responsible for controlling and processing data.
(a)
