WorksheetsHousekeeping Practice
Total questions: 17
Worksheet time: 13mins
How often are the guest mattresses turned usually as standard?
Every time there is a change of guest
Once a week
Once every month
Once every three months
Which is true of the bathroom cleaning procedure?
The floor should be the last item to be cleaned
The floor should be the first item to be cleaned
The floor should not be cleaned unless dirty
It doesn’t matter when you clean the floor
What is meant by guest amenities?
Services such as laundry, room service or baby sitting
Free in-room items such as shower gels, slippers or shower cap
Special welcome products such as fruit basket, flowers or chocolates
Facilities in the hotel such as business centre, swimming pool or bars
What should you do if you see a “Do not Disturb” sign on one of the rooms you are assigned to clean?
Ignore it, because the room has to be cleaned
Knock very quietly, enter and work as quietly as you can
Note it on the status sheet and come back later
Slide a note under the door saying “Your room will not be cleaned today”
In housekeeping terms, what does a “discrepancy” mean?
The status of the room is not as on the room status sheet
There is something missing from the room
You forgot to perform one or more tasks in a room
The room has a maintenance request outstanding
Turn down service means:
the room is not occupied tonight
an occupied room is serviced again in the evening.
the room is out of service
the guest has turned down the room attendant’s request to service the room
Why should you use rubber gloves while cleaning the bathroom?
because it looks nicer
because you clean better
to avoid cross contamination between the toilet and the basin
to protect your skin and hands while using the detergents.
Before you knock on or ring the guest room door you first:
heed any sign hanging on the doorknob
check with the front office first
say good morning loud and clearly.
Listen at the door for any noise inside
A double room means:
a room for two guests, with double bed(s).
a room with two single beds
a room communicating with another identical room
a room with a sofa or rollaway bed.
Guest supplies are items:
that are given for the guest to take home
for the guest to decorate the room
that the guest usually supplies for themselves
to be used by the guest and replaced.
The guest has checked out and left the room, but it has not been cleaned and
completed.
VD
VC
DP
CO
The guest is coming individually and not committed to any
arrangement with other agent or company.
EIT
GIT
FIT
FTI
Room accommodation for two persons using two single beds is call...
Double
Twin
Triple
Single
A product used to remove, disguise, or absorb odour, especially when unpleasant.
Disinfectant
Toilet Cleaner
Chemical
Deodoriser
To make smooth and glossy, especially by rubbing or friction, usually with a cloth and an appropriate chemical..
Dusting
Polishing
Scrubbing
Cleaning
Japan Toilet
Bided
Europan Toilet
Spray
Basin
Bath Mat
Bath Rugs
Face towel
Hang Towel
Bath towel
