WorksheetsHH PKT Week 4 Nov'22
Total questions: 10
Worksheet time: 6mins
In Kolkata If the captain is an organic user and completed 40 orders within 14 days, what will be the Joining bonus?
900
1000
600
No Joining bonus will get referral bonus
In Kolkata, if the captain takes 10 rides within 15 days, he is eligible to get a Tshirt?
FALSE
TRUE
May be
None of the above
What is the joining bonus in Ludhiana?
20 Orders (s)= 100 45 Ordes (s) =130
05Order (s) = 50 15Order (s)=150 30Order(S)=300 50 Orders (s) = 500
7 Orders = 50 15 Orders (s)= 80 45 Ordes (s) =130
7 order(s)= 80 15 rder (s)=120 45 Order(S)=300
If Captain is unaware of the activation date will take ride what will be the VOC type
VOC : App usage knowledge issue
VOC : No Issues
VOC : Personal issue
VOC : Mobile Issue
In which scenario captain will be penalized?
Not delivering orders due to distance after order acceptance
Not answering the calls from Zomato/Swiggy or customers during the live order
Delivering the order at the customer doorstep/guard without customer consent
All the above
If the call landed for the first time and the activation date same day or the previous day what info should be shared on the call?
Inform rate card joining bonus and ask when captain is taking first ride?
Confirm captain about document has been uploaded or not
acknowledge rate card , inform food service and close the call
ask captain to complete the ride and after completing the ride will call back
If the captain is unable to log in to the application what needs to be probed on call?
1.Inform the captain to close the rapido application and guide below given steps follow in phone settings. Click On Settings > Application Manager > Captain App > Storage > Clear Data > Clear Cache. 2.Captain must allow all necessary permissions displayed on the screen to continue. 3.advise the captain to keep updating the captain application whenever a new version is launched in the play store. 4.battery saver should be off , should have Mobile internet
1Ask captain to uninstall application and re install 2.Advise captain to switch off mobile and restart 2.dont allow any permission on phone
Ask captain to visit office and call help and support
None of the above
How to check the captain declaration form in the captain application
Click on Main menu >> profile >>Rapido ID >> view declaration form
Click on Main menu >>Rapido ID >> view declaration form
Click on Main menu >>My route booking>> view declaration form
Click on Main menu >>Profile>> Setting>>view declaration form
Captain can change the address only in offline - can not change the address in online
TRUE
FALSE
May be
Non of the above
How captain can change My route booking address in the application?
1. From My Route Booking page (tap the option in the left hamburger menu) 2. From their profile page where they enter the “Home” address
Call help and support
Click on main menu>>Change address
Ask captain to visit City office
