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WorksheetsCompTIA A+ 1102
Total questions: 77
Worksheet time: 4hrs 51mins
A technician installed a known-good, compatible motherboard on a new laptop. However,
the motherboard is not working on the laptop. Which of the following should the technician
MOST likely have done to prevent damage?
Removed all jewelry
Completed an inventory of tools before use
Practiced electrical fire safety
Connected a proper ESD strap
A technician receives a ticket indicating the user cannot resolve external web pages
However, specific IP addresses are working. Which of the following does the technician
MOST likely need to change on the workstation to resolve the issue?
Default gateway
Host address
Name server
Subnet mask
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which
of the following backup methods would BEST address these concerns?
Full
Differential
Off-site
Grandfather-father-son
A change advisory board did not approve a requested change due to the lack of alternative
actions if implementation failed. Which of the following should be updated before requesting
approval again?
Scope of change
Risk level
Rollback plan
End user acceptance
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
Reset the phone to factory settings
Uninstall the fraudulent application
Increase the data plan limits
Disable the mobile hotspot
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
Remote wipe
Anti-maIware
Device encryption
Failed login restrictions
When a user calls in to report an issue, a technician submits a ticket on the user's behalf.
Which of the following practices should the technician use to make sure the ticket is
associated with the correct user?
Have the user provide a callback phone number to be added to the ticket
Assign the ticket to the department's power user
Register the ticket with a unique user identifier
Provide the user with a unique ticket number that can be referenced on subsequent calls.
Which of the following is the MOST cost-effective version of Windows 10 that allows remote
access through Remote Desktop?
Home
Pro for Workstations
Enterprise
Pro
Once weekly a user needs Linux to run a specific open-source application that is not
available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Install and run Linux and the required application in a PaaS cloud environment
Install and run Linux and the required application as a virtual machine installed under the Windows OS
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed
Set up a dual boot system by selecting the option to install Linux alongside Windows
A technician at a customer site is troubleshooting a laptop. A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?
Change the DNS address to 1.1.1.1
Update Group Policy
Add the site to the client's exceptions list
Verity the software license is current
A technician is installing new software on a macOS computer. Which of the following file
types will the technician MOST likely use?
.deb
.vbs
.exe
.app
Which of the following is the MOST important environmental concern inside a data center?
Battery disposal
Electrostatic discharge mats
Toner disposal
Humidity levels
A systems administrator is setting up a Windows computer for a new user Corporate policy
requires a least privilege environment. The user will need to access advanced features and
configuration settings for several applications. Which of the following BEST describes the
account access level the user will need?
Power user account
Standard account
Guest account
Administrator account
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
End user acceptance
Perform risk analysis
Communicate to stakeholders
Sandbox testing
A user reports that the hard drive activity light on a Windows 10 desktop computer has been
steadily lit for more than an hour, and performance is severely degraded. Which of the
following tabs in Task Manager would contain the information a technician would use to
identify the cause of this issue?
Services
Processes
Performance
Startup
A user contacted the help desk to report pop-ups on a company workstation indicating the
computer has been infected with 137 viruses and payment is needed to remove them. The
user thought the company-provided antivirus software would prevent this issue. The help
desk ticket states that the user only receives these messages when first opening the web
browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
Scan the computer with the company-provided antivirus software
Install a new hard drive and clone the user's drive to it
Deploy an ad-blocking extension to the browser
Click the link in the messages to pay for virus removal
Perform a reset on the user's web browser
The Chief Executive Officer at a bark recently saw a news report about a high-profile
cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)
Enable multifactor authentication for each support account
Limit remote access to destinations inside the corporate network
Block all support accounts from logging in from foreign countries
Configure a replacement remote-access tool for support cases
Enforce account lockouts after five bad password attempts
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the following tools should the technician use to accomplish this task?
Consoltf
Disk Utility
Time Machine
FileVault
A technician is working with a company to determine the best way to transfer sensitive
personal information between offices when conducting business. The company currently
uses USB drives and is resistant to change. The company's compliance officer states that all
media at rest must be encrypted. Which of the following would be the BEST way to secure
the current workflow?
Deploy a secondary hard drive with encryption on the appropriate workstation
Configure a hardened SFTP portal for file transfers between file servers
Require files to be individually password protected with unique passwords
Enable BitLocker To Go with a password that meets corporate requirements
A technician is configuring a new Windows laptop Corporate policy requires that mobile
devices make use of full disk encryption at all limes Which of the following encryption
solutions should the technician choose?
Encrypting File System
FileVault
BitLocker
Encrypted LVM
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
Acceptable use
Chain of custody
Security policy
Information management
A technician is troubleshooting a customer's PC and receives a phone call. The technician
does not take the call and sets the phone to silent. Which of the following BEST describes
the technician's actions?
Avoid distractions
Deal appropriately with customer's confidential material
Adhere to user privacy policy
Set and meet timelines
An architecture firm is considering upgrading its computer-aided design (CAD) software to
the newest version that forces storage of backups of all CAD files on the software's cloud
server. Which of the following is MOST likely to be of concern to the IT manager?
All updated software must be tested with alt system types and accessories
Extra technician hours must be budgeted during installation of updates
Network utilization will be significantly increased due to the size of CAD files
Large update and installation files will overload the local hard drives.
A wireless network is set up, but it is experiencing some interference from other nearby
SSIDs. Which of the following can BEST resolve the interference?
Changing channels
Modifying the wireless security
Disabling the SSIO broadcast
Changing the access point name
A technician suspects a rootkit has been installed and needs to be removed. Which of the
following would BEST resolve the issue?
Application updates
Anti-malware software
OS reinstallation
File restore
A customer reported that a home PC with Windows 10 installed in the default configuration is
having issues loading applications after a reboot occurred in the middle of the night. Which
of the following is the FIRST step in troubleshooting?
Install alternate open-source software in place of the applications with issues
Run both CPU and memory tests to ensure that all hardware functionality is normal
Check for any installed patches and roll them back one at a time until the issue is
resolved
Reformat the hard drive, and then reinstall the newest Windows 10 release and all
applications
A technician has been tasked with installing a workstation that will be used tor point-of-sale
transactions. The point-of-sale system will process credit cards and loyalty cards. Which of
the following encryption technologies should be used to secure the workstation in case of
theft?
Data-in-transit encryption
File encryption
USB drive encryption
Disk encryption
A company installed a new backup and recovery system. Which of the following types of
backups should be completed FIRST?
Full
Non-parity
Differential
Incremental
A call center technician receives a call from a user asking how to update Windows. Which of
the following describes what the technician should do?
Have the user consider using an iPad if the user is unable to complete updates
Have the user text the user's password to the technician
Ask the user to click in the Search field, type Check for Updates, and then press the Enter
key
Advise the user to wait for an upcoming, automatic patch
Someone who is fraudulently claiming to be from a reputable bank calls a company
employee. Which of the following describes this incident?
Pretexting
Spoofing
Vishing
Scareware
A company is Issuing smartphones to employees and needs to ensure data is secure if the
devices are lost or stolen. Which of the following provides the BEST solution?
Anti-malware
Remote wipe
Locator applications
Screen lock
A technician is setting up a SOHO wireless router. The router is about ten years old. The
customer would like the most secure wireless network possible. Which of the following
should the technician configure?
WPA2 with TKIP
WPA2 with AES
WPA3 with AES-256
WPA3 with AES-128
A technician has been tasked with using the fastest and most secure method of logging in to
laptops. Which of the following log-in options meets these requirements?
PIN
Username and password
SSO
Fingerprint
A technician is replacing the processor in a desktop computer prior to opening the computer,
the technician wants to ensure the internal components are protected. Which of the following
safety procedures would BEST protect the components in the PC? (Select TWO).
Utilizing an ESD strap
Disconnecting the computer from the power source
Placing the PSU in an antistatic bag
Removing dust from the ventilation fans
Ensuring equipment is grounded
A user's mobile phone has become sluggish. A systems administrator discovered several
malicious applications on the device and reset the phone. The administrator installed MDM
software. Which of the following should the administrator do to help secure the device
against this threat in the future? (Select TWO).
Prevent a device root
Disable biometric authentication
Require a PIN on the unlock screen
Prevent GPS spoofing
Block a third-party application installation
A company wants to remove information from past users' hard drives in order to reuse the
hard drives Witch of the following is the MOST secure method
Reinstalling Windows
Performing a quick format
Using disk-wiping software
Deleting all files from command-line interface
A technician is configuring a SOHO device Company policy dictates that static IP addresses
cannot be used. The company wants the server to maintain the same IP address at all times.
Which of the following should the technician use?
DHCP reservation
Port forwarding
DNS A record
NAT
A user is unable to use any internet-related functions on a smartphone when it is not
connected to Wi-Fi. When the smartphone is connected to Wi-Fi the user can browse the
internet and send and receive email. The user is also able to send and receive text
messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the
following is the MOST likely reason the user is unable to use the internet on the smartphone
when it is not connected to Wi-Fi?
The smartphone's line was not provisioned with a data plan
The smartphone's SIM card has failed
The smartphone's Bluetooth radio is disabled
The smartphone has too many applications open
A technician is investigating an employee's smartphone that has the following symptoms
• The device is hot even when it is not in use.
• Applications crash, especially when others are launched
• Certain applications, such as GPS, are in portrait mode when they should be in
landscape mode
Which of the following can the technician do to MOST likely resolve these issues with
minimal impact? (Select TWO).
Turn on autorotation
Close unnecessary applications
Perform a factory reset
Update the device's operating system
Reinstall the applications that have crashed
A user corrects a laptop that is running Windows 10 to a docking station with external
monitors when working at a desk. The user would like to close the laptop when it is docked,
but the user reports it goes to sleep when it is closed. Which of the following is the BEST
solution to prevent the laptop from going to sleep when it is closed and on the docking
station?
Within the Power Options of the Control Panel utility click the Change Plan Settings
button for the enabled power plan and select Put the Computer to Sleep under the Plugged
In category to Never
Within the Power Options of the Control Panel utility, click the Change Plan Settings
button for the enabled power plan and select Put the Computer to Sleep under the On
Battery category to Never
Within the Power Options of the Control Panel utility select the option Choose When to
Turn Off the Display and select Turn Off the Display under the Plugged In category to Never
Within the Power Options of the Control Panel utility, select the option Choose What
Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do
Nothing
A department has the following technical requirements for a new application:
The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the
following will the company be able to fully take advantage of after the upgrade?
CPU
Hard drive
RAM
Touch screen
Which of the following Wi-Fi protocols is the MOST secure?
WPA3
WPA-AES
WEP
WPA-TKIP
A user attempts to open some files, but a message appears stating that the files are
encrypted. The user was able to access these files before without receiving this message
and no changes have been made within the company. Which of the following has infected
the computer?
Cryptominer
Phishing
Ransomware
Keylogger
A help desk technician is troubleshooting a workstation in a SOHO environment that is
running above normal system baselines. The technician discovers an unknown executable
with a random string name running on the system. The technician terminates the process,
and the system returns to normal operation. The technician thinks the issue was an infected
file, but the antivirus is not detecting a threat. The technician is concerned other machines
may be infected with this unknown virus. Which of the following is the MOST effective way to
check other machines on the network for this unknown threat?
Run a startup script that removes files by name
Provide a sample to the antivirus vendor
Manually check each machine
Monitor outbound network traffic
A user reports that a PC seems to be running more slowly than usual. A technician checks
system resources, but disk, CPU, and memory usage seem to be fine. The technician sees
that GPU temperature is extremely high. Which of the following types of malware is MOST
likely to blame?
Spyware
Cryptominer
Ransormvare
Boot sector virus
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?
XSS verification
AES-256 verification
Hash verification
Digital signature verification
Which of the following OS types provides a lightweight option for workstations that need an
easy-to-use browser-based interface?
FreeBSD
Chrome OS
macOS
Windows
Following the latest Windows update PDF files are opening in Microsoft Edge instead of
Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in
Adobe Reader?
Network and Sharing Center
Programs and Features
Default Apps
Add or Remove Programs
Which of the following provide the BEST way to secure physical access to a data center
server room? (Select TWO).
Biometric lock
Badge reader
Locking rack
Video surveillance
Access control vestibule
During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:
set AirDrop so that transfers are only accepted from known contacts
completely disable all wireless systems during the flight
discontinue using iMessage and only use secure communication applications
only allow messages and calls from saved contacts
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?
Shut down the infected computer and swap it with another computer
Investigate what the interface is and what triggered it to pop up
Proceed with initiating a full scan and removal of the viruses using the presented interface
Call the phone number displayed in the interface of the antivirus removal tool
The command cac cor.ptia.txt was issued on a Linux terminal. Which of the following results should be expected?
The contents of the text comptia.txt will be replaced with a new blank document
The contents of the text comptia.txt would be displayed
The contents of the text comptia.txt would be categorized in alphabetical order
The contents of the text comptia.txt would be copied to another comptia. txt file
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?
Operating system updates
Remote wipe
Antivirus
Firewall
A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?
The domain's processor compatibility is not met
The laptop has Windows 10 Home installed
The laptop does not have an onboard Ethernet adapter
The Laptop does not have all current Windows updates installed
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?
Right-click the Windows button, then select Run entering shell startup and clicking OK,
and then move items one by one to the Recycle Bin
Remark out entries listed
HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
Manually disable all startup tasks currently listed as enabled and reboot checking for
issue resolution at startup
Open the Startup tab and methodically disable items currently listed as enabled and
reboot, checking for issue resolution at each startup
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?
Internet-based upgrade
Repair installation
Clean install
USB repair
In place upgrade
A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?
MDM
EULA
IRP
AUP
A user calls the help desk to report that none of the files on a PC will open. The user also
indicates a program on the desktop is requesting payment in exchange for file access A
technician verifies the user's PC is infected with ransomware. Which of the following should
the technician do FIRST?
Scan and remove the malware
Schedule automated malware scans
Quarantine the system
Disable System Restore
A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint foe the user?
Navigate to the Control Panel utility, select the Security and Maintenance submenu,
select Change Security and Maintenance settings, select Windows Hello Fingerprint, and
have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates
setup is complete
Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in
options, select Windows Hello Fingerprint, and have the user place a fingerprint on the
fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Windows 10 Settings menu, select the Update & Security submenu select
Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on
the fingerprint reader repeatedly until Windows indicates setup is complete
Navigate to the Control Panel utility, select the Administrative Tools submenu, select the
user account in the list, select Windows Hello Fingerprint, and have the user place a
fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
A user reports a PC is running slowly. The technician suspects it has a badly fragmented
hard drive. Which of the following tools should the technician use?
resmon.exe
msconfig.exe
dfrgui.exe
msmfo32.exe
A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?
Disk Cleanup
Group Policy Editor
Disk Management
Resource Monitor
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
Time drift
Dual in-line memory module failure
Application crash
Filesystem errors
Which of the following could be used to implement secure physical access to a data center?
Geofence
Alarm system
Badge reader
Motion sensor
A user wants to set up speech recognition on a PC. In which of the following Windows
Settings tools can the user enable this option?
Language
System
Personalization
Ease of Access
A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?
Quarantining system files
Reimaging the workstation
Encrypting the hard drive
Disabling TLS 1.0 support
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
FAT32
ext4
NTFS
exFAT
A technician is setting up a desktop computer in a small office. The user will need to access
files on a drive shared from another desktop on the network. Which of the following
configurations should the technician employ to achieve this goal?
Configure the network as private
Enable a proxy server
Grant the network administrator role to the user
Create a shortcut to public documents
A technician needs to transfer a large number of files over an unreliable connection. The
technician should be able to resume the process if the connection is interrupted. Which of
the following tools can be used?
sfc
chkdsk
git clone
robocopy
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
Encrypt the files
Clone any impacted hard drives
Contact the cyber insurance company
Inform law enforcement
After clicking on a link in an email a Chief Financial Officer (CFO) received the following
error:
There is a problem with this website's security certificate
The CFO then reported the incident to a technician. The link is purportedly to the
organization's bank. Which of the following should the technician perform FIRST?
Update the browser's CRLs
File a trouble ticket with the bank.
Contact the ISP to report the CFCs concern
Instruct the CFO to exit the browser
A technician has spent hours trying to resolve a computer issue for the company's Chief
Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of
the following steps should the technician take NEXT?
Continue researching the issue
Repeat the iterative processes
Inform the CEO the repair will take a couple of weeks
Escalate the ticket
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
Privacy
Indexing Options
System
Device Manager
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
Encryption at rest
Account lockout
Automatic screen lock
Antivirus
As part of a CYOD policy a systems administrator needs to configure each user's Windows
device to require a password when resuming from a period of sleep or inactivity. Which of
the following paths will lead the administrator to the correct settings?
Use Settings to access Screensaver settings
Use Settings to access Screen Timeout settings
Use Settings to access General
Use Settings to access Display.
A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following
settings should the user change FIRST?
Encryption
Wi-Fi channel
Default passwords
Service set identifier
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?
RDP
VNC
SSH
VPN
A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?
Increase the paging file size
Run the chkdsk command
Rebuild the user's profile
Add more system memory
Defragment the hard drive
