Travel Partner Tony would like to know what the final payment date was for his reservation.

Based on the below image, what would you advise?

Travel Partner Maria would like to know the itinerary for the sailing you are looking at. Using the image below, how would you view the itinerary for that sail date?

Using the image below, select the promotions that can be applied to this reservation.

Select all that apply.

Travel Partner Sara has guests who booked Air2Sea and would like to confirm round trip transfers will be included from MIA.

Select the most appropriate response.

Select one:

Travel Partner Happy's clients are ready to book the air for their cruise. Happy would like to know what the benefits are to booking their air through us. What would you advise?

Select one or more:

Select the appropriate department to make the statement true.

RCTP must be purchased for all guests on a given booking. If all the guest do not wish to have RCTP on the booking, they should contact

Travel Partner Harry is shopping online and noticed an amazing rate on a category YO guarantee and would like to know where that category is located.

You advise Harold that a category YO guarantee is a

What is the total amount for gratuities on a December 2022 7-night sailing in a Grand Suite?

Travel Partner David is making a payment on his reservation.

Select the appropriate steps you would take to process the payment.

Travel Partner Keith would like a booking invoice sent to his email. When you confirm the address on the booking he becomes frustrated because he's tired of having to give us his email address for this booking every time that he calls.

Select the best response below.

You provide rates to Travel Partner Gina. She says, "Wow! Those rates are great!"

Which one of the following choices would be the most effective use of an assumptive close?

Select one:

Upon reading an article in Knowledge Desk you see it has not been updated with information that has recently changed. Which of the following would you use to notify the Knowledge Desk team to update the article.

Select one:

Travel Partner Shannon from Traveling The World would like to know what amenities her guests sailing in a Grand Suite on the Oasis of the Seas would receive.

What can you advise Shannon?

Select one or more

Travel Partner Jon is requesting the flight parameters for arrival transfers from Newark.

Using the image below how would you find this information?

Travel Partner Jake is shopping for her high value clients. Claire would only like pricing on rooms that offer the Royal Genie Experience. Select the options that would meet her needs.

Travel Partner Rebecca provided you with her clients' contact number.

Using the image below, under which tab would you enter the information?

Select the appropriate word to make the statement below true.

Direct Guest Wendy is a member of the Crown and Anchor Society. Her tier level is R in the reservation system. She is a/an_________member.

Direct Guest Mark advised he will be taking his wheelchair on board.

Select the appropriate combination you would enter in the system.