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Unit 4 ON the PHONE EXPRESSIONS by Sera elt

Total questions: 50

Worksheet time: 26mins

Name
Class
Date
1.

Who invented the first telephone?

a)

Telefonla iletişim kurarmısın

b)

İlk telefonu kim icat etti

c)

İlk icat telefondur

d)

Kim telefonla iletişim kurdu

2.

How do you communicate with your buddies?

a)

Arkadaşlar iletişim kuralım mı?

b)

İletişim arkadaşlarınla mı kurulur?

c)

Arkadaşınla nasıl iletişim kurarsın

3.

We always prefer face to face interaction

a)

Biz size yüz yüze bakarız

b)

Yüzyüze iletişim en iyisidir

c)

Biz daima yüzyüze iletişim tercih ederiz

4.

I usually phone them to keep in touch

a)

Genelde onu iritibat kurmak için kullanırım

b)

Ben genellikle onunla iletişim kurarım

c)

Ben onunla iletişim kurmak için genellikle telefon kullanıyorum

5.

Purpose

a)

Amaç

b)

Sorun

c)

Çözüm

d)

Hazırlamak

6.

What purpose do you use your phone?

a)

Telefon satın almak ister isin?

b)

Telefonu ne amaçla kullanıyorsun?

c)

Telefonla beni arasın

d)

Telefonu nasıl kullanılır?

7.

I generally use it to contact with my relatives.

a)

Genelde onu arkadaşlarımla iletişim için kullanırım

b)

Genelde onu akrabalarımla irtibat kurmak için kullanırım

c)

Genelde akrabalarla iletişim kurarım

8.

Hello, this is EFE calling

a)

Ben Efe'yim

b)

Merhaba Efe yi çağırırmısın

c)

Merhaba, ben Efe'yim

d)

Efe yi aryorum

9.

Good morning, Buğra is speaking

a)

Merhaba ben Buğra

b)

Buğra yı çağırırmısın

c)

Günaydın, Buğra sen misin?

d)

Günaydın ben Buğra

10.

Hello, this is Turkcell Call Center, How can I (a)   you?

11.

Which smartphone applications do you use?

a)

Telefon aplikasyonu kullanıyorum

b)

Hangi cep telefonunu kullanıyorsun?

c)

Hangi cep telefonu uygulamalarını kullanıyorsun?

12.

Bu ürünü nasıl iade edebilirim?

a)

May I change the product?

b)

Can you return the product?

c)

How can I return the product?

13.

şikayette bulunmak

a)

Make return

b)

Make comment

c)

make complaint

d)

Make purpose

14.

Bad line

a)

Hat çekmiyor

b)

Bozuk hat

c)

Kontörlü hat

d)

Hat yok

15.

Beni lütfen Dide'ye bağlar mısınız?

a)

May I connect DİDE please?

b)

Could you put me through to Dide please?

c)

Can you have connection to Dide please?

16.

Hi May I speak to Eylül Ela?

a)

Merhaba Eylül orada mı?

b)

Eylül e bağlarmısınız

c)

Merhaba Eylül Ela ile görülebilir miyim?

17.

Üzgünüm, şu an müsait değil?

a)

I'm sorry, he is engaged now

b)

He is busy now

c)

I'm sorry, he isn't available now

18.

Numarayı tuşla

a)

Touch number

b)

Call number

c)

dial number

19.

Mesajınızı alabilir miyim?

a)

Can I take memo?

b)

Can you take a message?

c)

May I take your message?

20.

1-Customer.................. A-center

2-Flight ticket............. B-Departmant

3-Booking.................C- service

4-Reservation............ D-agency

a)

1-d,2-a,3-b,4-c

b)

1-c,2-d,3-b,4-a

c)

1-c,2-d,3-a,4-b

21.

Match phrase

Chat............

a)

Products

b)

Online

c)

Pulse

22.

Fill in the blanks

It's a bad line. Can I..............?

a)

Put me through

b)

Leave a message

c)

text to you

d)

Change in the line

23.

Can we make a................?

a)

Wifi password

b)

Video call

c)

Email account

24.

Don worry, I can............ the phone

a)

Hold on

b)

hang up

c)

Pick up

d)

Call

25.

Lütfen not alın...

a)

Please, write memories

b)

Please take a memo

c)

Please, tell him

26.

Bu acil bir arama...

a)

This a phone call

b)

Emergency

c)

This is an Urgent call

d)

This is a bad line call

27.

Döndüğünde ona söyleyeceğim...

a)

I'll hear you when he gets back

b)

I'll text to you when he calls back

c)

I'll tell her when he gets back

d)

When you ring back, I'll tell

28.

Hold the line, I'll get him.

a)

Hatta bekleyin, geliyor

b)

Hatta kalın, onu çağıracağım

c)

Bir saniye beklerseniz çağırayım

29.

As soon as possible

a)

Mümkün değil

b)

Mümkünse

c)

çabuk olun

d)

Mümkün olduğunca çabuk

30.

Doktor randevusu

a)

Doctor call

b)

Doctor agency

c)

doctor appointments

d)

Doctor department

31.

Ada:I would like to............. room?

Receptionist:Single or double?

Ada:I will have a double room please?

a)

Ask

b)

Book

c)

Receive

d)

hang up

32.

Busy=....................

a)

Appointment

b)

available

c)

Engaged

d)

Educative

33.

1-put.................. A-message

2-reserve..............B-in touch

3-keep............C-through

4-text................D-a ticket

a)

1-a, 2-c, 3-d , 4-c

b)

1-c, 2-d, 3-a, 4-b

c)

1-c, 2-d, 3-b, 4-a

d)

1-b, 2-c, 3-d, 4-c

34.
a)

Chat

b)

Voicemail

c)

Connect

d)

Hang on

35.

Yiğit, I can not connect you to Berat because the line is................ I think he is speaking with Alaaddin.

Hangisi gelemez?

a)

Out of order

b)

Busy

c)

engaged

d)

Not available

36.

Pusat:Hi, What about coming BBQ party this evening?

Yiğit Ege:I 'd love to, but................

a)

I 'm not feeling well

b)

I must hang up the phone

c)

Why not? When?

d)

I certainly will be there at 7 p. m

37.

History of communication

a)

İletişim yolları

b)

iletişimin tarihi

c)

İletişim tarihinde

d)

İletişim yöntemleri

38.
a)

Connect the line

b)

Busy line

c)

Wait in the line

39.
a)

Cant see

b)

cant get

c)

cant hear

d)

Disabled

40.

Approve=..........................

a)

Check in

b)

confirm

c)

Communicate

d)

Keep in touch

41.

Comment =.....................

a)

Kayıt olmak

b)

geri aramak

c)

Yorum yapmak

d)

İletişim

42.

Müşteri hizmetleri

a)

Ask for a service

b)

Customer service

c)

Call Center

d)

shopping center

43.

Keep=.................

Hangisi gelemez?

a)

in touch

b)

Calm

c)

A complaint

d)

Secret

44.

Defne :Is Elif Naz...............?

Mum:I m sorry she has gone..........

Defne:......... her the to ring me back please.

Mum:ok.

Hangisi gelemez?

a)

Tell

b)

Out

c)

There

d)

Thanks

45.

................. are faster than Telegraph.

a)

Wire code

b)

Messenger birds

c)

Smoke signals

d)

Mobile phones

46.

With a smartphone you can do many things for ex:You can............

Hangisi gelemez?

a)

Buy tickets

b)

Send email

c)

Learn foreign language

d)

Record flight

47.

BC=..................

a)

Milattan sonra

b)

Milattan önce

48.

Which of the following is about Booking a flight?

a)

Please, hold the line

b)

I 'd like to book a Return ticket

c)

I'd love to connect, but its a bad line

d)

I am checking the available rooms

49.

Which of the following is about ENDING THE CALL?

a)

May I ask Who iscalling?

b)

I'll let her know that you called

c)

I have got another in coming call, talk to you soon

50.

Which of the following is about UNDERSTANDING A CALL?

a)

I can't hear you, repeat please

b)

I'll put you through

c)

Please, hold on

d)

Can I take your name?

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