Ukuran huruf
Lembar kerjaPoliteness
Total soal: 28
Worksheet time: 14mins
I am afraid, I don't agree with you on this matter.
Polite way of disagreeing.
Impolite way of disagreeing.
Polite way of giving an opinion.
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I agree with you to a certain point but I would appreciate if you look at it from another perspective.
Impolite way of disagreeing.
Polite way of disagreeing.
Polite way of giving opinion.
Impolite way of giving opinion.
That's an interesting idea but I think our ideas is much better.
Polite way of giving opinion.
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Polite way of disagreeing.
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Do you really think like that?
Polite way of disagreeing.
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Polite way of giving opinion.
Impolite way of giving opinjon.
Rubbish! Nonsense! I don't agree with this.
Polite way of giving opinon.
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Actually, as a matter of fact, I think we can look at it again and decide.
Polite way of giving opinion.
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This opinion is absolutely useless. Please get out of here.
Polite way of giving opinion.
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Polite way of disagreeing.
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You have a point, but have you ever thought how poor people on the street feel?
Impolite way of giving opinion.
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Polite way of giving opinion.
I understand where are you coming from, but you have to look at it from our perspective as well.
Polite way of giving opinion.
Polite way of disagreeing.
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Impolite way of giving opinion.
The food here is absolutely inedible.
Polite way of giving opinion.
Impolite way of giving an opinion.
Polite way of disagreeing opinion.
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To my mind this is the truth and I believe it.
Polite way of disagreeing opinion.
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Polite way of giving an opinion.
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This is most distasteful book I have ever read.
Polite way of disagreeing opinion.
Impolite way of giving an opinion.
Polite way of giving opinion.
Impolite way disagreeing opinion.
You make a strong case for changing all the rules, but I think you might have overlooked the fact that it is not possible.
Polite way of giving an opinion.
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As far as I can say this club is going to dogs.
Polite way of agreeing opinion.
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It occurs to me that you have closed your mind against any right opinion.
Impolite way of giving opinion.
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I think we should all work together to rid our society of social evils.
Polite way of giving an opinion.
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I find it rather silly that you think like this.
Polite way of giving opinion.
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I feel compelled to disagree with you on this matter.
Polite way of giving opinion.
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You want to know what I think? Let me tell you what I think.
Impolite way of giving opinion.
Polite way of giving an opinion.
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This is what I am getting at.
Impolite way of giving opinion.
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"My Wheelchair is defective, I don´t want it repaired, I want it replaced. Do you understand me?"
I see. Yeah, this usually happens with that model, but allow me to get some information from you, and someone will contact you about this sir.
"I apologize for the inconvenience, let me gather some information and someone will call you back as soon as possible"
"Sorry, Why do you say is not working sir? are you sitting in it right now? Excellent, let me have your name first please."
"We apologize for this situation sir. If you calm down, I can take your information and send someone to pick it up.
...hello? are you still on the line?
yes!, I´m here. i´m checking out your issue, but is taking me longer than I expected. Can you hold for a tiny second please?
Yeah, I´m still working on your issue sir, I´ll be back, don´t worry.
No, I´m gone, this is your inner voice speaking dude.
Yes sir, I´m still with you. I appreciate your patience, bare with me for a minute please.
Are you finished taking my message?
Yes, just a little bit longer sir, I have to double check your information. Ok?
Yes, I´m sorry for the delay. Someone will call you back. Thank you for your patience.
Not yet, what I´m doing is double-checking the information you gave me to make sure i don´t send the incorrect information.
Almost...There. I´m done now. Thank you for your patience, Is there anything else that you need sir?
Can you send the technician now? or are you only the answering service?
I apologize, I don´t have access to that information, but a technician will contact you as soon as possible.
Of course sir. Allow me to get your information and I will make sure to send someone right now. Sounds fair?
Yes, I´m only the answering service. Why?, you need the technician?
No sir, I´m not the answering service. I can assist you. How can I help you?
This is Brad Cullen. I need to let you know, my son passed away last night during his sleep. I need to get his death certificate please.
So, so sorry. How old was he? So, you need the death certificate?
Excellent! Allow me to gather some information ok? May I have your name please?
I´m sorry for your loss. May I have your name please?
No problem. May I have your name please?
So, Even If I cancel the appointment, I´ll be billed anyway because i exceeded the time limit to let you know, right?
Yes, but. No problem, allow me to take a message and I´ll send it now to the appropriate person ok?
I´m afraid so, the time limit was 24 hours prior to the appointment. Why didn't you call before?
No, don´t worry, I´ll see what I can do for you, maybe we can waive the bill for you. Just be careful next time. Alright?
Yes, I apologize for this issue sir. Unfortunately you needed to call back within 24 hours prior to the appointment.
I´m Roger Stein from Home Care Solutions.
Yes, go ahead.
How may I help you Mr. Stein
Aha, how can I help you?
So? What do you need Mr. Stein.
You idiots don´t understand when I call. I have to spell my name 20 times before you get it! Is there someone with a brain in that fu..*/+%&..ing office? Put me through now!
I see why your upset, but I don´t have to take this language from you. i´ll be disconnecting the call now.
Why are you taking it out on me sir?Call when you have calmed down please. Goodbye.
I understand why you´re upset. I had a similar situation recently. Let me get your information and have someone to call you back.
I understand your frustration, Sir. The best way for me to help you is to gather your information and have someone call you back as soon as possible.
