WorksheetsCXD- 8/12
Total questions: 12
Worksheet time: 4mins
The goal of ------ is to find which combination of variations performs the best out of all of the possible combinations on customer experience.
experience testing
A/B Testing
multivariate testing
All options
Customer experiences are driven by 3E's as per LinkedIn research 2019. They are:
Effective, Energetic, Enormous
Empathy, Effort, Efficiency
Emaculating, Exemplary, Effort
Expectation, Effort, Experimentation
Everlane, a UK based clothing brand, gained competitive advantage by introducing the idea of experiencing ----- in their CXD.
radical transparency
conventional styling
sustainable fashion
Unforgettable prices
To be able to use digital devices, communication applications, and networks to access and manage information are known:
soft skills
digital skills
acquired skills
computer skills
The impression your customers have of your brand as a whole throughout all aspects of the buyer's journey.
User experience design
employee experience design
customer experience design
user interface design
The action of understanding, being sensitive, and experiencing the feelings, thoughts, and experiences of another is:
systematic reasoning
logical reasoning
empathy
sympathy
CX is a subset of UX:
True
False
Customer may have changing requirements due to external-internal factors. It means their ______________ are changing.
Expectation
Effort
Experimentation
All options
The amount of effort exerted by a customer, correlates with negative perception of the brand. It is due to:
their attitudes
friction in the system
their belief systems
their childhood traumas
Created customer experience design around the idea of "becoming a part of same community" -- Who has done this?
SoulCycle
Airbnb
Apple
Amazon
The cognitive bias Airbnb strived to overcome through their design system was:
stranger=new experience bias
stranger=friendship bias
stranger=thrill bias
stranger = danger bias
Customer touchpoints are various moments at which a customer will:
decide to choose your product over competitors.
give feedback on your service and shares it openly on social media.
decide to leave your product because of an extremely negative view.
directly, or indirectly, come into contact with your brand.
