Vanessa Abrams is a waitress at Communi-Tea, a neighborhood café and coffee house. Whenever out in public, Vanessa is always sure to tell people about how much she enjoys working there and that the food and drinks are always delicious.

Whether at work or not, she says nothing but positive things about Communi-Tea. These behaviors can be best classified as ___________.

Liz, a head writer of a sketch comedy series, is having problems with one of her writers, Judah. Judah is consistently late for work, takes longer breaks than permitted, and occasionally misses important meetings.

Judah’s behaviors are an example of ______________

Research shows ___________ correlation between organizational commitment and withdrawal behaviors.

Augustus would love to get a new job. However, because of the poor economy, he doesn’t feel that he will be able to find a better job elsewhere. So Augustus decides to remain at his current job despite wanting to leave.

Augustus would most likely score high on a measure of ___________ commitment

Michael Scott, a regional manager at Dunder Mifflin, thought it would be funny to spread a rumor about one of his employees, Angela, and her relationship with an 81 year old billionaire. Unfortunately, this caused Angela a great deal of stress and embarrassment.

Michael Scott’s behavior can be best classified as an example of an ___________.

Lloyd Lee is an assistant to a Sr. Partner at MGA Talent Agency. When Lloyd is being evaluated for a promotion, he is rated on his ability to respond to the day-to-day demands of his job such as answering phone calls, scheduling meetings, and providing refreshments to clients.

Here, Lloyd is being evaluated on his __________.

Amanda, Bianca, and Carol are three dental hygienists who work for Dr. Devon at Family Dentistry. All three hygienists always try to help each other out, have a very good attitude in general toward each other, and keep each other informed about matters that are relevant to them and to Dr. Devon.

The three hygienists' interact with one another in a manner that reflects high levels of ____________.

Randy has a general faith in human nature. When a coworker that Randy barely knows asks him to pick up her midnight shift because her child is sick, Randy believes that the coworker is telling the truth. Earl, on the other hand, is skeptical of the intentions and promises of others and would question whether the coworker had a child or whether she was more interested in late night karaoke down at The Crab Shack.

Compared to Earl, Randy would score high on a measure of:

When hiring restaurant servers, you specifically look for applicants who are able to project positive emotions. You know positive emotions can spread like wildfire. The simple act of smiling while waiting tables can influence the affect of a server’s customers, and happy customers spend more money.

This idea that your moods and emotions can affect the moods and emotions of everyone you come in contact with is captured by the concept known as __________.

One of your sales staff is having a motivational problem:

This employee is convinced that no matter how hard he works, he will not be able to perform well enough to meet the sales quota. Which component of expectancy theory needs to be addressed to increase this employee's motivation?

Another sales staff has another motivational problem:

He tells you that he has no desire the do well because he doesn't care about the bonus being offered. Which component of expectancy theory needs to be addressed to increase this employee's motivation?

Research shows that Job Satisfaction varies as a function of (1) overall evaluations of one's job, and (2) feelings toward the job at a given time.

What are the formal names for these?

Job characteristics theory proposes five major components to job satisfaction.

Of these, which has been shown to be the strongest predictor of overall satisfaction in one's job?

Regarding the Work Itself, research has shown that organizations can promote job satisfaction by providing (1) task variety, (2) job identity, (3) task significance, (4) a sense of autonomy, and (5) job feedback

But clearly, this would not work for everyone. In general, organizations should also make sure that the employee has at least all of the following (select 3 that apply)

Value-perception theory and job characteristics theory focus on job satisfaction from the perspective of one's overall evaluations of the job.

But job satisfaction also fluctuates from day to day. Which of the following influences these fluctuations?

Motivation is defined as "a set of energetic forces that manifests itself in terms of work-related effort"

These can be described based on all of the following, except...

In terms of Goal Setting Theory: Of the following choices, which would be most effective at promoting goal commitment?

Which of the following theories of motivation focuses on the perception of fairness between work efforts and outcomes received?

Equity theory focuses on the ratio of inputs to outcomes. The theory also says that motivation depends on how one's ratio compares to others'.

These comparisons are based on all of the following, except...

What are the three components of stress?

(Select three choices)

Of the two types of stressors, which has the potential to lead to positive outcomes (e.g., job performance, job satisfaction)

In terms of coping with stress (and making sure that things get done), which approach tends to be most effective?

Which of the following dimensions of justice focuses on "perceived fairness of rewards received"

In general, it is best to rely on _____________ to predict leader emergence and _____________ to predict leader effectiveness

Influence tactics such as rational persuasion, collaboration, and inspirational appeals are generally more effective than tactics such as pressure and coalitions.

This is because tactics such as rational persuasion tend to result in _________ (where the target of the influence tactic agrees with and becomes committed to the request) whereas tactics such as pressure tend to result in _________ (where the target of the influence tactic is opposed to the request and attempts to avoid doing it).

Of the 5 key sources of power, which of the following are considered to be 'personal power'?

(Select all that apply)

Based on the Big-Five factor model of personality, which two personality traits have consistently been shown to be the best predictors of overall job performance?

Bailey has been hired as a manager at the Norfolk Tides. Her job is to supervise 10 employees.

Despite being highly personable and having great expertise, she cannot implement any of her new ideas because she is required to follow the organization's pre-established policies and rules.

Which of the following contingency factors is affecting Bailey's ability to influence others?

Which of the following is least likely to reduce social loafing?

Differences in personality reflect which type of team diversity?