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Verbal and Non-verbal Communication

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.
What is non-verbal communication
a)
communicating with someone by using gestures
b)
Getting messages across with facial expressions
c)
Using your body language to convey something to someone else
d)
All of the above
2.
Which of these is NOT an example of a verbal communication skill
a)
The speed of our speech
b)
Eye contact
c)
Language used
d)
Volume of speech
3.
Paraphrasing is....
a)
Repeating a customer's order back to them exactly the way they said it
b)
Asking the customer to repeat their order again
c)
Informing the customer of the process they must follow to place their order
d)
Relaying the order (or message) back to the customer to ensure you understand their request
4.
Facial expressions, posture and eye contact are all skills in ....?
a)
verbal communication
b)
anti-verbal communication
c)
post-verbal communication
d)
non-verbal communication
5.
When you speak, your listener gets messages from...
a)
What you say and your vocabulary
b)
How you look and your words
c)
What you say, how you act, and your accent
d)
What you say, how you act, and how you look
6.
Which is not a type of non-verbal language?
a)
body language
b)
word choice
c)
paralanguage
d)
appearance
7.
The functions of nonverbal language are...
a)
to agree with or contradict verbal messages
b)
to replace verbal messages
c)
to emphasize verbal messages
d)
all of the above
8.

The amount of ________ __________ often determines the level of trust and trustworthiness

a)

healthy hugs

b)

eye contact

c)

text messages

d)

Instagram posts

9.

_____________________________for example, hand gestures or nodding or shaking the head

a)

Emoji Movements

b)

Workout Movements

c)

Social Movements

d)

Body Movements

10.

Facial Expressions:

a)

smiling, frowning and even blinking

b)

running, jumping, swimming

c)

text, read, send

d)

screaming, crying, laughing

11.
Filler words such as er, um, and you know, used in the place of a pause
a)
gestures
b)
pause
c)
vocal distractions
d)
eye contact
12.
Communication achieved using facial expressions,eye contact, movements, and gestures
a)
body language
b)
eye contact
c)
tone
d)
rate
13.
Looking at the audience during a speech
a)
eye contact
b)
proxemics
c)
inflection
d)
tone
14.
Speaking words as they are meant to be spoken
a)
vocal variety
b)
monotone
c)
pronunciation
d)
vocal distractors
15.

which is non verbal communication that can communicate happiness, sadness, anger, of fear...

a)

gestures

b)

facial expression

c)

eye contect

d)

space

16.

When listening to someone what should you be doing?

a)

slouching

b)

talking

c)

paying attention and asking questions

17.

Without seeing and hearing _________ communication, it is easier to misunderstand the words.

a)

social media

b)

non-verbal

c)

verbal

d)

email

18.

The individual who analyzes and interprets the message is the:

a)

Speaker

b)

Message

c)

Receiver

d)

Feedback

19.

Gestures paired with a word can provide emphasis, such as when an individual says, “no (slams hand on table), you don’t understand me.” By slamming the hand on a table while saying “no,” the source draws attention to the word.

a)

Complementing

b)

Accenting

c)

Contradiction

d)

Substitution

20.

Facial expressions, head movements and hand gestures are often used instead of verbal language altogether. For example, a person's eyes can often convey a far more vivid message than words and often do. 

a)

Contradiction

b)

Substitution

c)

Accenting

d)

Complementing