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WorksheetsSection F-High Tension causes
Total questions: 10
Worksheet time: 5mins
De-escalation manes what?
Reducing the stress during a high tension situation
Reducing stress in any situation
Arresting people to stop a situation getting worse
Leaving the situation alone to see what happens
Assertive means?
Having or showing a confident and loud personality
Having or showing a confident and forceful personality
Having or showing a confident and aggressive personality
Having or showing a confident and passive personality
Batari's box says what? (remember the diagram)
Own attitudes can affect behaviour and responses to a situation
Their attitudes make the situation worse
Your own behaviour can cause the situation to be worse
Their behaviour can make the situation worse
S.T.A.M.P stands for what?
Staring
Tone
Anxiety
Muttering
Punching
Shouting
Tone
Anxiety
Muttering
Pacing
Staring
Tone
Anxiety
Muttering
Pacing
Staring
Time
Anxiety
Muttering
Pacing
What does the S.T.A.M.P model highlight?
Behaviour of a person becoming, agitated, aggressive, and violent
Behaviour of a person becoming, agitated, aggressive, and volatile
Behaviour of a person becoming, irate, aggressive, and violent
Behaviour of a person becoming, irate, agitated, and volatile
Proxemics means what?
Considered as the danger zone
Being aware of space between you and another person
Being aware of space between you and potential conflict
Considered as the conflict zone
Can understanding body language help diffuse conflict situations?
Sometimes
Yes
No
Maybe
NVC stands for what?
No verbal communication
Non verbal conflict
Non Verbal communication
Non violent conflict
Listening skills can be split into two main areas, they are?
Passive and active
Passive and aggressive
Polite and active
Polite and aggressive
Listening accounts for what % of the time we spend communicating?
42-54%
42-53%
42-48%
45-55%
