WorksheetsENGLISH FOR COMMUNICATION FINAL EXAM 2022
Total questions: 99
Worksheet time: 50mins
Using body language is ______________ communication.
verbal
non verbal
Description of communication skills
the ability to convey or share ideas and feelings effectively.
things that stop you being able to communicate effectively with other people
the ability to convey information professionallyin a short document
reports, letters, emails, social networking
Mr. Robert, ........................... Mr. Zax Iron. He is my new manager.
this is
I want you to meet
I'd like to introduce
cross
Turn
Go past
Go straight ahead
Turn right
Turn left
Go straight
Stop
Jane: ………………… Can you tell me the way to the temple?
Mike: Sorry, I’m not from around here.
Excuse me!
Hello
Hi!
Great!
A: Hello.
B: Hello, how are you?
A: …………………, thank you. And you?
B: I’m fine.
Nice to meet you
fine
I’m fine
Great to see you
Ruby: Hi, my name is Ruby.
Alex: ………………………………………………
I’m fine.
I’m doing well.
Nice to meet you. My name is Alex.
How are you doing?
It's a learning Skill which uses touch actions
Auditory
Visual
Reading and writing
Kinesthetic
It's a learning Skill which uses imagery pictures and illustration
Kinesthetic
Auditory
Reading and writing
Visual
How can we use positive language in a plain English writing style?
use indirect language
use a courteous and tactful tone
use negative words
use all capital letters in your writing
What is the most important element of communication?
speaker
listener
message
feedback
Message should be simple, organized and easier to understand. This is the principle of?
CORRECTNESS
COMPLETENESS
CLARITY
CONSIDERATION
What makes communication effective?
When we speak our ideas with clarity.
When the speaker knows how to listen.
When both parties understand each other.
When there are no barriers during the communication process.
Is age considered to be a barrier in communication?
No
Yes
Who initiates communication?
speaker
listener
both
message
Which step is not important when effectively listening?
Face the speaker who is talking
Giving feedback to the speaker
Take notes while listening
Understanding the speaker
List of barriers to communication
Language, distraction, noise, lack of concentration
Knowledge of CSS, HTML, Java, Design and Layout skills
Meetings, telephone, group discussion
The listener in the communication process should always check for understanding by asking questions or repeating what was heard.
TRUE
FALSE
Communication involves __________________.
a speaker or writer
a listener or writer
all of the above
People communicate without words through
their facial expressions.
gestures
posture
All of the above
Expressing yourself directly but respectfully is
active listening.
passive listening
assertive communication
aggressive communication
Good communication is a key relationship tool because
it can prevent misunderstandings
it helps people express opinions and feelings
how you communicate with people affects how people relate to you
All of the above
nonverbal communication
sending and receiving wordless messsages
exchange of information using words
verbal communication
sending and receiving wordless messsages
exchange of information using words
what is not an example of being gender bias?
all nurses are female
all doctors are male
all nurses are male
all doctors are female
Choose the definition of direct communication:
Face to face with another speaker using verbal language with the objective of making the message richer.
Its characterized by a temporal or spatial distance, using the phone or chat.
tries to persuade, prohibit, convince, suggest, provoke a reaction.
All answers are correct.
Choose 3 examples for private communication:
Job interview.
Group chat.
Send an INBOX.
Cinema.
Is NOT an example for direct communication:
A professor explaining something to his students.
Conversation of 2 people by phone.
Both aren´t direct communiction examples
Example for direct communication:
Social Media.
Phone call.
Two persons talking face to face.
It is the sharing of information between different individuals. It includes the sharing of ideas, concepts, imaginations, behaviors and written content.
Language
Communication
Language Learning
It is the use of words to share information with other people. It can therefore include both spoken and written communication.
Non-Verbal Communication
Verbal Communication
Visual Communication
It involves personal and ordinary conversations with friends, family members, or acquaintances about anything under the sun.
Informal Communication
Organizational Communication
Extended Communication
What are the two types of Organizational Communication?
Interpersonal and Intrapersonal
Verbal and Non-Verbal
Formal and Informal
Type of communication where it means talking to oneself.
Interpersonal
Intrapersonal
Extended
It is the transmission of messages or signals such as eye contact and gestures.
Extended
Non-Verbal
Intrapersonal
Type of communication that uses visuals to convey information and/or messages. Ex. signs, symbols, imagery, maps, graphs, charts, diagrams.
Extended
Non-Verbal
Visual
A video chat with your best friend.
FORMAL COMMUNICATION
INFORMAL COMMUNICATION
You are Inviting your old teacher to an event to give a short speech for 10 minutes. What type of email are you going to send?
Formal Email
Informal Email
Both
10. Delivering a formal speech takes the longest time of preparation.
TRUE
FALSE
An insurance agent convincing a customer to avail of life insurance.
FORMAL COMMUNICATION
INFORMAL COMMUNICATION
Abbreviations: "Ex: (Thanks) instead of (Thank you)" can be used in a/an..............?
Formal Email
Informal Email
Both
Missing out words is allowed when writing a/an.........................
Formal Email
Informal Email
Both
Using contractions "Ex: (I'm) instead of (I am)" is only allowed when writing a/an..................
Formal Email
Informal Email
Abbreviations: "Ex: (Thanks) instead of (Thank you)" can be used in a/an..............?
Formal Email
Informal Email
Both
Missing out words is allowed when writing a/an.........................
Formal Email
Informal Email
Both
You are Inviting your old teacher to an event to give a short speech for 10 minutes. What type of email are you going to send?
Formal Email
Informal Email
Both
Using contractions "Ex: (I'm) instead of (I am)" is only allowed when writing a/an..................
Formal Email
Informal Email
Direct questions can only be used in writing a/an...................
Formal Email
Informal Email
Choose all possible answers.
Who do you write formal Emails to?
Friends
School principal
Government
Family
Apply to university
"Greetings and Endings" are required in a/an....................
Formal Email
Informal Email
Both
The form "Yours Sincerely" is used to end only a/an...................
Formal Email
Informal Email
Both
Sending an Email to ask about one of your close friends who moved to another country recently, what type of email are you going to send?
Formal Email
Informal Email
Both
Choose all possible answers.
Who do you write formal Emails to?
Friends
School principle
Government
Family
Apply to university
lack of confidence
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
connotative and denotative meaning
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
loud party
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
different races
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
poor lighting
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
lack of interest and attention
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
different views and opinions
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
using idiomatic expressions
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
information overload
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
feel frustrated
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
Which of the following skills is most effective in communicating with customers?
Listening
Computer Repair
Playing a sport
Managing Money
What type of listening is best for good communication?
Laissez-faire listening
Backward listening
Conservative listening
Active listening
True of False: Facial expressions are not a part of body language
True
False
Identify the word or phrase that most accurately completes the following sentence.
Body language is ____
Second nature to humans
Not important in customer service
Just another scientific study
Communicating without words
Identify 3 body language cues that positively affect an employees ability to communicate with a customer
Making eye contact
Fidgiting
Frowning
A confident stance
Smiling
Select all the posible answers...
What are the practical guidelines for effective communication when you are listening?
Just keep quiet for the entire session.
Keep the eye contact.
Make a responsive comment about the topic when the speaker finishes.
Make appropriate responses when the talker pauses.
__________ are abilities / is ability in giving and receiving different kinds of information.
Two ways communication
Communication skills
Presentation skills
Observation skills
You may use acronyms, abbreviations or emoticons to make your email looks attractive.
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
LANNGUAGE IS
MEANS OF COMMUNICATION
MEANS OF TRANSPORTATION
MEANS OF TELECOMUTING
MEANS OF CULTURE
MAIN FUNCTIONS OF LANGUAGE
IDENTITY, DEMOCRACY AND FREEDOM
IDENTITY, CULTURAL OVERVIEW, AND POLITICS
IDENTITY, CULTURAL PERSPECTIVE AND SOCIAL LEVEL
IDENTITY, RELIGION AND POLITICS
IT INCLUDES DIFFERENT COUNTRY CHARACTERISTICS
PHONETICS
CULTURE
LANGUAGE
COMMUNICATION
OUR CULTURAL VALUES INFLUENCE
THE WAY TO WORK IN CLASS
THE WAY TO OBSERVE A CLASS
THE WAY TO LISTEN, SPEAK, READ AND WRITE
THE WAY WE PERCEIVE, TALK AND COMMUNICATE WITH OTHERS
It allows to share ideas, thoughts, and feelings with others
culture
nature
language
communication
It is the way by which people communicate with one another, build relationships, and create a sense of community.
culture-language
language-communication
communication-culture
community-language
Some elements of culture are
life, freedom and politics
religion, language and arts
math, science and social science
economy, banking and finance
CROSS-CULTURAL COMMUNICATION IS
THE COMMUNICATION AMONG PEOPLE OF THE SAME COUNTRY
THE COMUNICATION BETWEEN PEOPLE OF DIFFERENT IDENTITY AND ETHNICITY
THE COMMUNICATION AMONG MEN OF THE SAME PLACE
THE COMMUNICATION OF SOME CULTURES WITH THE SAME LANGUAGE
IT IS A PROCESS OF OF RECOGNIZING DIFFERENCES AND SIMILARITIES AMONG CULTURAL GROUPS
CROSS-CULTURAL COMMUNICATION
LANGUAGE COMMUNICATION
CULTURAL COMMNUNICATION
SOCIAL COMMUNICATION
What is the term lingua franca
A language from France
A Germanic language
a common language used by people who do not share the same native languages.
If you are helping a customer and see
another customer waiting,
demand that they wait their turn.
politely acknowledge them and let
them know you will assist them soon.
it is best to ignore them.
None of the above
Key characteristics of excellent customer
service are
politeness and friendliness.
promptness and listening.
professionalism.
All of the above
It is important to greet customers
only when they enter the store.
when you feel like it.
when they enter the store, call, or
when you come into contact with
them.
All of the above.
An upset or angry customer will most likely return.
False
True
When interacting with customers, a
professional will
use slang.
use formal language and a friendly tone.
yell back at the angry customer.
give the customer a hug.
