wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

Product/Service Management

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

Great Value brand is only sold at Walmart.  What category of brands does it fall into?

a)

manufacturer or national brand category

b)

industrial or professional brand category

c)

private or store brand category

d)

heterogeneous or homogeneoous brand category

2.

Most packaging

a)

makes it difficult to stack or display products

b)

shows a do-it-yourself installation on the side of the package

c)

provides consumers with information necessary to make buying decisions

d)

makes the product look better than it really is

3.

A product mix is all the products a company offeres to customers.

a)

True

b)

False

4.

It is ok to use another company's brand name, slogan, or characters without permission to increase your own company's sales.

a)

True

b)

False

5.

The most important difference between goods and services in that services are intangible.

a)

True

b)

False

6.

A trade character is the visual personification of a brand.

a)

True

b)

False

7.

Services are often very labor intensive.

a)

True

b)

False

8.

The difference between a product mix and a marketing mix is

a)

a product mix refers to all the products a company sells; whereas the marketing mix describes a plan of action for marketing a product

b)

a product mix consists of decisions made about each of the 4 P's whereas a marketing mix describes the products a company sells

c)

a product mix refers to the plan of action for marketing a product, whereas a marketing mix consists of decisions made about each of the 4 P's

d)

a product mix refers to the plan of action for marketing a product, whereas a marketing mix describes the product a company sells

9.

All of the following are considered important in planning the product mix except:

a)

product assortments

b)

packaging

c)

product line

d)

all choices are important

10.

Buying a magazine that you weren't originally planning to buy in the checkout line of the grocery store would be an example of what type of good

a)

staple good

b)

impulse good

c)

emergency good

d)

unsought good

11.

Purchasing gasoline because your car ran out would be an example of 

a)

staple good

b)

impulse good

c)

emergency good

d)

unsought good

12.

Gum placed near a counter so customers will buy it is an example of a ____________ good.

a)

unsought

b)

specialty

c)

convenience

d)

shopping

13.

Number of versions offered within each product line

a)

product mix

b)

product width

c)

product depth

d)

product category

 

14.

he number of different product lines carried by a company

a)

product mix

b)

product depth

c)

product category

d)

product width

15.

The Lay's Potato Chips "Do Us a Flavor Campaign" is a unique way of involving customers to add and vote on potato chip flavors for the company's

a)

product mix

b)

produce line

c)

product width

d)

product depth

16.

Packaging provides

a)

security

b)

brand identity

c)

protection

d)

all choices are correct

17.

The packaging of a product can prevent ____________ and provide security for the product until a customer can use it.

a)

marketing

b)

tampering

c)

selling

d)

discounting

18.

Which of the following is a common function of packaging?

a)

The package can aid in identifying and selling the product

b)

Packaging can give directions for product use

c)

Packaging can make the product more desirable for customers

d)

All of the choices are correct

19.

This is the physical container or wrapping for a product.

a)

trademark

b)

brand mark

c)

package

d)

copyright

20.

This term refers to a specific city or geographic area where marketing experiements are done:

a)

SWOT analysis

b)

industrial experiment

c)

test market

d)

package design

21.

When a product reaches the _______________ stage competition among brands is fierce and sales begin to level off.

a)

decline

b)

growth

c)

maturity

d)

introduction

22.

The stage of the product life cycle where consumers decide a product is no longer meeting needs

a)

introduction

b)

growth

c)

maturity

d)

decline

23.

The stages a product goes through from the time it enters the market until it is no longer sold

a)

product life cycle

b)

business cycle

c)

advertising cycle

d)

industrial cycle

24.

The tangible parts of a brand include all of the following except its

a)

slogan

b)

logo

c)

image

d)

name

25.

"Just Do It" is an example of a ___________ for Nike.

a)

brand mark

b)

brand name

c)

logo

d)

slogan

26.

The "swoosh" is an example of a ____________ for Nike.

a)

brand name

b)

logo

c)

slogan

d)

tagline

27.

The Jolly Green Giant, the Keebler Elf, the Geico Gecko, and the Michelin Man are all examples of

a)

trademarks

b)

brand characters

c)

patents

d)

brand inventions

28.

If Coca Cola decided to begin manufacturing ice cream and gum under their brand, which of the following activities would be taking place?

a)

mixed branding

b)

co-branding

c)

brand licensing

d)

brand extension

29.

A branding strategy in which multiple brand names are created to appeal to different markets

a)

mixed branding

b)

co-branding

c)

brand licensing

d)

brand extension

30.

When the NFL authorizes manufacturers to use NFL logos for a fee, this is an example of 

a)

co-branding

b)

brand licensing

c)

mixed branding

d)

industrial branding

31.

The legal protection of the words or symbols for use by a company

a)

trademark

b)

brand character right

c)

patent

d)

brand invention copyright

32.

A product with a well-developed image uses the same brand name in different product categories.  What type of strategy is this?

a)

industrial branding strategy

b)

mixed branding strategy

c)

co-branding strategy

d)

brand extension strataegy

33.

Sony is a brand of products that can be purchased at many different stores.  What type of brand is Sony?

a)

it is a private or store brand

b)

it is a national or manufacturer brand

c)

it is an industrial or retail brand

d)

it is a domestic manufactured service brand

34.

The brand _________ is the unique memorable quality of the brand.

a)

image

b)

name

c)

slogan

d)

content

35.

The unique name, symbol, or design that identifies a product or company

a)

slogan

b)

headline

c)

brand

d)

good

36.

This ultimately determines if a good or service is an industrial good or a consumer good

a)

the day of the month that the good is purchased

b)

who purchased the product and how it is used

c)

how much the buyer is charged for the product

d)

was the good purchased with cash or credit

37.

This characteristic of service means that a service cannot be touched, tasted, seen, etc

a)

tangible

b)

inseparable

c)

heterogeneous

d)

intangible

38.

A tangible object that customers can purchase that can be stored after purchase and resold

a)

good

b)

slogan

c)

service

d)

heterogeneous

39.

An intangible activity that is consumed at the time of production

a)

product

b)

slogan

c)

service

d)

heterogeneous

40.

A good or service with monetary value that satisfies customers' needs and wants.

a)

slogan

b)

product

c)

headline

d)

heterogeneous