WorksheetsFeedback and Problem Solving
Total questions: 20
Worksheet time: 30mins
Who can give feedback to whom?
Only Manager to Employee
Manager to Employee and Employee to Manager
Manager and Dual-Manager to Employee
Manager to Employee, Employee to Manager and Peer to Peer
How often should feedback be given?
At least once a week
Once per half-year
Only if somebody asks for it
Every time there is a performance review + every time there is a need for it
Not being specific, not providing examples
Do
Don't
Riddle: What kind of band never plays music?
Clue: R_____ B___
(a)
Becoming emotional
Do
Don't
Using a calm voice
Do
Don't
A plane crashes on the border of South Africa and Botswana. Where do you bury the survivors?
Botswana
South Africa
Their home country
None of these
Having a specific outcome in mind
Do
Don't
Riddle: It belongs to you, but other people use it more than you do. What is it?
Clue: N (a)
Discussing one on one
Do
Don't
Which of the following is not a benefit of constructive feedback?
Helps learner know where are the areas for improvement
Helps learner know any gaps in knowledge or perspective
Helps learner to set targets and be successful
Demotivates the learner
Which of the examples is effective?
You are a great person, therefore, you are a good employee.
These are the points I want to mention that prove your good performance this month.
What should learners do after receiving feedback?
move to the next goal
act upon the feedback
share the feedback with a peer
all of the above
What are some effective ways to describe negative points?
Wow, that sucked.
When you presented last month’s figures, I noticed that …
At several points during the presentation, I saw that you …
When I read your report, I didn’t quite understand …
What can you hold in your left hand, never in your right ?
Cellphone
Left Shoulder
Right elbow
WHY IS PROBLEM SOLVING IMPORTANT?
To help in decision making.
To develop practical and creative solutions.
Empowers you in your personal life and professional life
All the Above
To solve a problem which steps are most suitable?
Look for possible solutions - implementation - analyze the situation - make decision
Make decision- implement them - identify problem - analyze them - look for best solution
Identify the problem - analyze the situation - looking for possible solutions - make decision - Implementation.
Identify the problem - make decision - implement them - find a solution
Carol's father has three children: Snap, Crackle and ?
Pop
Coco
Crispy
None of these
The final step to solving a problem is:
Understand the problem
Investigate and research the problem.
Reflect and Review.
Develop a solution.
A Japanese ship was leaving the port and on its way to open sea. The captain went to go oil some parts of the ship and took his ring off so it wouldn’t get damaged. He left it on the table next to his bunk.
When he returned, it was missing. He had suspected three crew members could be guilty and asked them what they had been doing for the ten minutes that he had been gone.
The cook said, “I was in the kitchen preparing tonight’s dinner.”
The engineer said, “I was working in the engine room making sure everything was running smoothly.”
The seaman said, “I was on the mast correcting the flag because someone had attached it upside down by mistake.”
The captain immediately knew who it was. How?
