WorksheetsCommunications 1
Total questions: 11
Worksheet time: 6mins
When answering nonemergency telephone calls, remember to be professional and courteous because you are:
being paid to be professional
representing your department
likely to be speaking with an officer
going to be evaluated on this behavior
A central location that takes all emergency calls and routes the call to the fire, emergency medical, or law enforcement dispatcher is a:
dispatch center
communications center
public safety answering point
emergency service specific telecommunications center
Enhanced 9-1-1 systems provide dispatchers with information such as the caller's location, phone number and:
the caller's first and last name
directions to the caller's location
the type of emergency at the caller's location
live video of the current conditions at the location
Individuals who are trained to receive, process, and dispatch emergency calls are known as:
controllers
announcers
radio operators
telecommunicators
Once an emergency has been reported, the information must be:
verified and sorted
logged into a public blog
transmitted to responding units
shared with other telecommunicators
Which method of alerting fire department members of an emergency alert the member by tone, light, and/or vibration and can be sent to specific frequencies?
radio
pagers
computer terminal
home electronic monitors
Which federal agency issues radio license to fire departments that operate radio equipment?
Federal Trade Commission (FTC)
Federal Aviation Administration (FAA)
Federal Communications Commission (FCC)
Federal Emergency Management Agency (FEMA)
Radios used in fixed locations such as fire stations, telecommunications centers, training centers, or administrative officers are referred to as:
mobile radios
portable radios
command radios
base station radios
The power of the transmitter and receiver and the height of the broadcast and receiving antennas determine the:
frequency of the radio signal
volume of the radio signal
distance a radio signal will travel
number of radios that can use as given channel
Remote areas or locations inside structures that cause the loss of cellular telephone service or radio signals are known as:
dead zones
no-go zones
non-com zones
ambient noise zones
Everyone at an emergency scene should follow two basic communication rules: the sender should identify themselves in every transmission and the receiver should:
acknowledge the message
avoid repeating back the message
make written notes of the message
share the message with other telecommunicators
