The process by which the receiver interprets the message and translates it into meaningful

information is called………...

The most effective form of communication is the ……. style.

An example of verbal communications is ……….

A type of communication involves sending and understanding messages only through images

is called……….

Movements of parts of the body, especially hands or head, to express an idea referred to as....

All of the following are principles of communication except……….

…….barriers to communication are the symbolic obstacles that distort the sent message in some

other way than intended.

All of the following are elements of effective communication except……….

Life experiences, emotions, attitudes, behavior that hinders the ability of a person to

communicate is called ……… barriers.

The most common communication barriers which cause misunderstandings between people

is………barriers.

Listening in a way that demonstrates interest and encourages continued speaking is

called……….

Process of listening includes ……… stages.

Listener of ……. able to understand the majority of speech styles, some abstract, oral concepts

but with need to some kinds of repetitions and explanations.

All are barriers for effective listening except…….

Active listening skills consists of four stages are: clarification, paraphrase, reflection and………

Avoid discouraging responses like yawning, looking at your watch and………

An example of key elements for active listening is…….

Non-verbal responses are like……….

……… means pretending to listen but actually spending more time thinking.

Class lectures, research findings, technical information are examples of ……. presentations.

People are unfamiliar with a topic, and they try to associate it with something they do know about

are called the………… audience

Some practical presentation skills include public speaking, nonverbal communication, selfconfidence

and…………

In ………… presentation a presenter speaking directly to the audience, without any visual aid.

The essential elements of a presentation are audience, mastery of the subject, a friendly feeling

for the audience and………

Communication is effective only when there is a congruence of goals of the sender and

the receiver

A sender conveys his/her message to the receiver by some medium (letter, report, book,

telephone, etc.)

In face-to-face communication, feedback comes through the facial expressions of the

receiver.

Talking on a phone is an example of written communication.

Using email is an example of oral or spoken communication.

Non-verbal cues complement a verbal message by adding to its meaning

Visual Communication allows gain and regain of attention of the audience.

Effective communication leads to the intended results being achieved.

Effective communication leads to conflict and strained relationships.

Inconsistent body language is one of barriers to Effective Communication.

The physical barrier changes according to our mood and it is due to mental limitations

created by one’s own self.

Concise messages save time, catch attention by their terseness and reduce noise.

It’s important to take age, culture, religion, gender, and emotional state into account

when reading body language signals.

You should use nonverbal signals that match up with your words

Hearing is hearing the sounds with deliberate intention

Completing the speakers sentences in advance is a common listening mistake.

Deep listening is listening in order to evaluate, criticize or otherwise pass judgment on

what someone else says.

Competent listener always requires re-explanation, repetition, and clarification and fails

to attempt clarifications when speech is unintelligible.

You should hear what you expect to hear, and then begin rehearsing your response.

Making mental arguments with the speaker while listening is a barrier for effective

listening.

There are three key components of a good presentation: structure, body language and

verbal delivery

An instructional presentation is geared towards convincing the audience to believe a

specific point of view.

People who support either you personally or your attitude and beliefs are called the

favorable audience.

The kind of analytical skills you need to be an effective presenter include problem

sensitivity and problem-solving.

It is not important to consider the audience and their interest in your message.

Communication is ……… for example we cannot create the same

situation again.

All are key elements of communication except……….

There are ……. basic communication styles.

One Disadvantages of non-verbal communication is……………

Visual communication is based on…………

In ……...communication style people do not talk much, question even

less, and actually do very little.

……… is understanding the emotion and intentions behind the

information.

One benefit of effective communication is ………

All the following are benefits of effective communication except ………

……… means hearing with proper understanding of the message that is

heard.

……… is the main communication barrier.

……… change according to our mood and are due to mental limitations

created by one’s own self.

Lack of focus is considered as ……... of effective communication

….. is a physical yet passive act involving the process and function of

perceiving sound.

…….. is the listener who can understand all kinds of speech.

…….. is one of the key elements of active listening

All the following are types of listening except ….

………. is seeking to understand the person, their personality, and their

real and unspoken meanings.

……. is listening in order to evaluate, criticize or otherwise pass judgment

on what someone else says.

.….. is the first stage in the process of listening.

All the following are benefits of effective listening except…

"Completing the speakers sentences in advance" is a form of ….

"Listening in a way that demonstrates interest and encourages continued

speaking" is ……. listening

…… is an example of a verbal responses

…… is a stage of active listening skills

…… is hearing the sounds with deliberate intention.

Which of the following is one of the listen mistake?

…….. is the intentional focus on hearing a speaker’s message and this

stage is represented by the ear.

A presentation is a form of …... in which a speaker delivers information

to an audience.

Benefits of Presentation Skills include…...

The presentation ideas should be well …... to your audience.

…... presentation is created to explain important details tied to a topic

before an audience.

A type of presentation is ……….

In ……. presentation a presenter a speaking directly to the audience.

People who support either you personally or your attitude and beliefs is

called the …… audience.

An example of an instructional presentation………

It is easy to understand Visual Communication by some people who do not

possess specialized knowledge on the subject.

Short Message Service (SMS) is a type of oral communication.

Classroom teaching business meeting and public speeches are other examples

of written communication.

Using the right gestures while speaking makes our Message more effective.

Chances of distortion of meaning is a disadvantages of verbal communication.

visual communication clarifies meaning to our oral or written discussion by

visual means.

Saves resources such as time and money are one of the benefits of effective

communication

Poor communication leads to increasing risk of negative outcome

Status barriers are the most common communication barriers.

Use of written means of communication should be encouraged for delivering

simple messages.

Listen more carefully and responsively is a step for Effective communication.

Inconsistent body language is a way to overcome barriers of communication.

Hearing is the ability to accurately receive and interpret messages in the

communication process

Habit of topping another person's story with your own is turned the speaker's

story to something more important

understanding is the second stage in the process of listening

" I see" is one of the non-verbal responses

There are two stages for listening process

Deep listening seeking to understand the person, their real and unspoken

meanings, and motivators

Dominating conversations is a common listening mistake

Smiling is one of the verbal responses

Yawning is one of the most encouraging responses

Hearing is hearing the sounds with deliberate intention

Evaluating is the fourth stage in the listening process

Asking questions when necessary is another key point of improving effective

listening.

The favorable audience are people who discourage you personally or your

attitude and beliefs.

The apathetic audience may be indifferent or not care to become involved.

There are five essential elements of a presentation.

Verbal Delivery is one of components of a good presentation.

An activity in which some shows, describe, or explain something to group of

people is called a. presentation.

A friendly feeling for the audience is only the essential element of a

presentation.

People who support either you personally, your attitude and beliefs are called

the apathetic audience

There are four key components of a good presentation.

Preparation is the first stage of planning a presentation.

Speaking skills are essential in clearly communicating your presentation