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On The Phone

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

keep in touch

a)

communicate

b)

text a message

c)

send an e mail

d)

write a postcard

2.

hold on

a)

wait

b)

hang up

c)

leave

d)

arrive

3.

busy

a)

appointment

b)

available

c)

engaged

d)

ridiculous

4.

answer the phone

a)

hang up

b)

dial

c)

send

d)

pick up

5.
a)

take a memo

b)

text a message

c)

send an e-mail

d)

write a postcard

6.
a)

write a letter

b)

messenger birds

c)

smoke signals

d)

printing machine

7.
a)

write a letter

b)

take a memo

c)

smoke signals

d)

write a postcard

8.
a)

text message

b)

video chat

c)

face to face

d)

making a phone call

9.
a)

use social networking sites

b)

make phone call

c)

text a message

d)

video chat

10.

to change a product

a)

hizmet talebinde bulunmak

b)

şikayet etmek

c)

kargo ile ilgili problemleri bildirmek

d)

bir ürünü değiştirmek

11.

book a flight ticket

a)

ürünü değiştirmek

b)

uçuş bileti rezervasyonu yapmak

c)

faturayı öğrenmek

d)

satın almak

12.

make a complaint

a)

şikayet etmek

b)

bilgi almak

c)

hizmet talebinde bulunmak

d)

faturayı öğrenmek

13.

report problems with delivery

a)

şikayet etmek

b)

kargo ile ilgili sorunları bildirmek

c)

ürünü değiştirmek

d)

uçak bileti rezezrvasyonu yapmak

14.

learn about a bill

a)

kargo ile ilgili problemleri bildirmek

b)

şikayet etmek

c)

ürünü geri vermek

d)

fatura öğrenmek

15.

Pamela: Hello, Pamela speaking.

Sam: Hello Pamela. Is your brother in?

Pamela:______. I'll get him.

a)

Hang on a minute

b)

he's gone out

c)

I'm afraid he's not available

d)

I hope to see him soon

16.

Tom: Hello. Is Mary there?

Sue: ________?

Tom: This is Tom Winters

a)

Can you hold on a minute

b)

May I ask who is calling

c)

Would you like to leave a message

d)

Can you please call later

17.

Anita: Hi. Anita speaking.

Tony: Hello Anita. Could I speak to Nick?

Anita: I'm sorry but _____ .

a)

I'll get him

b)

hang on a minute

c)

I'll put you through

d)

he's not available

18.

David: Hello. DAvid speaking.

Annie: Hello David, is Tony there?

David: He's gone out. _________ ?

Annie: Can you tell him to call me back?

a)

Would you like to leave a message

b)

Could I ask who's calling

c)

Why don't you call later

d)

Could you please repeat that

19.

Mark: Hello! This is Mark calling.

Joanna: Hello Mark! we're organizing a basketball tournament.

would you like to join us?

Mark: ___________. It's a bad line.

Joanna: ok. I'll call back later.

a)

It sounds terrific

b)

I'm afraid I'm busy

c)

I can't hear you well

d)

Thanks for calling

20.

Your brother's friend, Joe is calling to speak to your brother. But your brother is busy.

What do you say?

a)

Hold on. I'll get him.

b)

I'm afraid he's not available at the moment.

c)

Fine, thanks.

d)

I'll put you through.