WorksheetsChw Toaster
Total questions: 7
Worksheet time: 4mins
Name
Class
Date
1.
What TAB will allow you to view the billing history of the customer?
a)
Notes
b)
Update Billing
c)
Billing
d)
Status
2.
Where would you check if the customer is asking you to change the phone number?
a)
Claims
b)
Changes
c)
Status
d)
Edit
3.
A customer is calling you asking what is the current status of the AC System claim, which tab will you check?
a)
Edit
b)
Claims
c)
New Claims
d)
Billing
4.
How much is 2x2=?
a)
80
b)
27
c)
4
d)
2
5.
Mrs. Karen is calling you and she is kind of upset that her dishwasher is not working, what tab would you use to open a new claim?
a)
Claims
b)
New Claims
c)
Claims Follow Up
d)
Status
6.
What would you do if a customer is calling you?
a)
Answer the phone
b)
Eat a sandwich
c)
Go to the restroom
d)
Hang up
7.
Mr Maverick is called you asking if we received pictures he sent to us, you will check on?
a)
Files
b)Email
c)
Changes
d)
Status
100 %
