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[SME18] ASSESSMENT 7-STEP PROBLEM SOLVING

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which of the following are in the problem statement worksheet?

i. Perspective

ii. Criteria of success

iii. Recommendation

iv. Logic trees

a)

i and iv

b)

i and ii

c)

ii, iii, and iv

d)

i, ii, and iii

2.

2. Below are the 7-Step problem solving, except

a)

Proactive

b)

Define Problem

c)

Prioritize issues

d)

Conduct Analysis

3.
3. Which statement related to the success criteria?
a)
Who are the interest parties involved in the problem and solution?
b)
How do you measure the problem is resolved?
c)
What is the consequences from the problem?
d)
Why does it matter?
4.
4. How to define problem
a)
Through RCA (Root Cause Analysis)
b)
Through SMART (Specific, Measurable, Action, Relevant & Time Bound)
c)
Through RCM (Reliability Centered Maintenance)
d)
None of the above
5.

Which of the following are the fundamental approaches to structuring?

i. List of questions

ii. List of analysis

iii. List of recommendation

iv. List of solutions

a)

i and iv

b)

i and ii

c)

ii, iii and iv

d)

i, ii and iii

6.

Why are we using logic tree in 7-step problem solving?

i. To break a problem into component parts

ii. To ensure integrity of the problem solving is maintained

iii. To build a common understanding within the team of the problem solving framework

iv. To choose the best recommendation for solution

a)

All of the above

b)

i, ii and iii

c)

i, ii and iv

d)

iii and iv

7.

Which of the following are the analysis tools?

i. Financial Logic Tree

ii. Plant Energy Efficiency

iii. Plant Availability

iv. On Job Training

a)

i and iv

b)

iii and iv

c)

i, ii and iii

d)

ii, iii and iv

8.

What makes a great recommendation in 7 step problem solving?

i. Include Why, What and How

ii. Easy to understand

iii. Make it memorable

iv. Make it personal

a)

ii and iii

b)

i and ii

c)

ii and iv

d)

All of the above

9.
9. Below are the elements of synthesize except
a)
First thing first
b)
Making sense
c)
Findings meaning
d)
Drive Implication
10.
10. Below are the prioritization metric quarter, except
a)
Compulsory
b)
Must do
c)
To evaluate further
d)
Deprioritize at the moment