NEW
Font size
WorksheetsQuiz SEM/VMM 2023
Total questions: 16
Worksheet time: 8mins
We finish 2022 with better surplus result of:
40.5%
41%
28%
What is the biggest opportunity in controlling in 2023?
Profit
Fun
TAKT
Why do we introduce Customer Centric Steering Model?
We need a change
Omni matters
Drive forward profit
All are correct
The H&M Group Vision for 2023 is "To creating meaningful growth and becoming our industry's most impactful ecosystem"
True
False
What is an Ecosystem?
A network of companies that collaborate, and combine their offerings to create value for their customers
A network of companies that collaborate, and combine their offerings to create fun for their customers
A network of companies that collaborate, and combine their offerings to create products for their customers
Select the correct goal for ARKET & H&M
Meaningful growth
On brand & customer centric
People & culture
Sustainability
All are correct
How many steps to ARKET Customer service are there?
4
5
6
12
Why will ARKET steps to customer service help us drive our goals?
It will improve relationships with our customers & increase customer loyalty
It will give us the opportunity to convert visitors into paying / returning customers
It emphasize how important customer service is to our brand and give us a pathway to improve relationships with our customers
All are correct
In which ways will we drive our business forward in 2023?
ORIS
Google Workspace
Teams
None of these
1 & 2
What was the first market to launch ORIS in Area 1?
Belgium
Netherlands
UK
Lux
France
What is the purpose of Store lens/Arket app?
Amplify the digital experience in a physical
environment
Give our customers & store staff the full ARKET experience
Increase OMNI selling & build loyalty
All all correct
In the store, where can you use store lens to process a payment?
At the tills and fitting rooms only
Everywhere
Does the customer need to download the app to buy a product?
Yes
No
What will our sustainability ambassador for the area drive?
Create content for monthly meetings on latest brand relevant sustainable topics
Create monthly mini meetings around sustainability to inform and educate our teams Liaise with area team on above
Collaborate with sustainability department within Sweden
All are wrong
All are correct
How will the Café drive profit?
Using new KPI tools
Implementing a more complex menu
Decreasing prices
All are correct
What’s the Omni-channel experience?
Retail and Cafe
Physical Retail and Online
Store Lens and Oris
