WorksheetsSupply Onboarding_PKT_Jan 2 Day 2
Total questions: 10
Worksheet time: 5mins
If a captain's account is activated with another number, how many times you need to call the captain?
1
2
3
No Call
Captain has uploaded LMV DL & Bike RC & on call he informs he will receive MCWG DL after 1 month. What should be the status?
Resolved
Closed
Pending
Captain has bike registered on 2009 what we need to inform on call?
Inform captain to upload RC after 2011 & close the call
Reject the RC & share communication to update proper RC
We need to inform to upload RC after 2011 & have to ask the option if he can arrange from family or friends & share communication over email accordingly
If captain has LMV DL & bike RC & informs he wants to be a B2C captain, what should be the disposition?
DL >> DL Rejected
Onboarding >> Unable to upload documents
If captain is unable to upload the documents & does not receive 3 calls what should be the status after 3 calls?
Closed
Resolved
Pending
If captain is from Delhi after how many hours we can activate the profile?
3
5
4
If an auto captain from delhi whose RC starts with HR, what should be the shift?
GGN_Auto_CM
Delhi_Auto_CM
NCR_AUTO_CM
What is the shift for Bhopal B2C captains?
BPR_CM4
BHOPAL_New_CM_Surge
BSP_CM
If captain's RC is on his name & informs that he does not have the physical copy with him nor any picture, what action to be taken?
Will ask to upload original copy
We will inform that he is not eligible & close the ticket
Agent can check in government site & upload the online picture & activate
Within how much time we need to give resolution to captain?
20 mins
15 mins
10 mins
