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WorksheetsThe Manager
Total questions: 18
Worksheet time: 9mins
Sarah works at a clothing store. What type of business is this?
public
parliamentary
inclusive
retail
What is an example of a public corporation?
convenience store
library
gas station
gym
Why do mom-and-pop businesses have that name?
A family owns the business.
The people there take care of children.
Most of their customers are 18 or younger.
The people there are friendly.
Mr. Quimby is making the schedule for his employees. When should he have the largest number of workers come to work?
when the number of customers is likely to be lowest
at the end of the week
when the number of customers is likely to be highest
at the beginning of the week
A company has three employees at one location. The new manager of that location can promote one of the employees. What is the MOST sensible thing for the manager to do?
choose the employee who has the best attitude
look at the annual review for each employee
promote the employee who has been there longest
ask the employees which of them he should promote
Why do managers ask employees to check inventory lists?
to keep employees busy when there is little work to do
to discover which items employees like the best
to find out which items are most and least expensive
to find out if any items that should be for sale are stolen or lost
Which of these is a retail store?
library
café
post office
police station
“I finished all the schedules for the next six months!” Kyle says. “Every employee will work 20 hours per week from now through December.” What is Kyle forgetting about schedules?
They must be complete for an entire year, not six months.
Most people want to work 25 hours, not 20.
He must factor in changes for vacations and holidays.
All the employees of a business should be listed on the schedule.
“I just had my annual review,” Imani says. “My boss told me two ways I could improve my performance. Am I going to get fired?” What is the BEST response to Imani?
“Maybe. The annual review is when your boss praises you.”
“If your boss wanted to fire you, it would have happened at the review.”
“Probably, so you should look for other jobs as soon as possible.”
“Most annual reviews include suggestions on how to improve.”
Why has parliamentary procedure lasted such a long time?
The formality makes people feel important.
It makes meetings more efficient and useful.
People love to feel a connection to olden times.
It lets people use modern technology on the job.
“I don’t remember what happened at the meeting last Wednesday,” Ramon says. What is the BEST way for him to refresh his memory?
look at his annual review
create the meeting’s agenda
read the meeting minutes
talk to each meeting participant
Which of these is the MOST accurate way to describe a typical manager from one hundred years ago?
gentle and kind
strict and enforcing
busy yet friendly
talkative and bored
Today, managers usually behave MOST like what?
best friends
servants
coaches
royalty
What is the name for a boss who takes actions that help the company and its workers at the same time?
inventor or middle manager
visionary or organizational leader
prophet or future-focused planner
futurist or thought leader
“When I am a manager, I will help people focus,” Eric says. “My employees will achieve goals that they didn’t even know they could do.” What quality is Eric describing?
domination
activity
politeness
motivation
Which of these is a skill that almost every manager needs?
persuading someone to buy something
keeping track of money and budgets
seeing the funny side of situations
using the newest forms of technology
How many managers is a “big box” store such as Target or Walmart likely to have?
one for daytime and one for evenings
one for each section of the store
two for each section of the store
just one for the entire store
A student can start practicing and developing management skills while still in school.
True
False
