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WorksheetsCCMA - Appointments
Total questions: 20
Worksheet time: 10mins
Why should a new patient arrive 15-20 minutes prior to an appointment?
To allow patients time to find the office
So the doctor can meet the patient first
To complete new patient registration
Alicia, an assistant, is preparing to call an outpatient facility to set up an appointment. In addition to the patient's name and contact information, what other patient information will she need to provide?
Responses
Date of the most recent complete physical examination
A description of the patient
Date of birth and reason for the test
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of hospitalization will this be?
Optional
Elective
Effective
Emergency
Dr. Velasquez has been delayed at the hospital for another hour. How should the assistant respond?
Hope the physician will arrive shortly
Call the hospital to complain
Notify all scheduled patients and give them the option to reschedule
Make excuses for the physician's delay
Tell only the patients in the office of the physician's delay
Under what circumstance might a physician refer a patient to another physician for a consultation?
It is the medical office assistant's recommendation.
The physician would like a second opinion on patient care.
The consulting physician needs new business.
The physician has little time for established patients.
Which type of hospitalization is not planned in advance?
Elective hospitalization
Emergency hospitalization
All of the above
What should the assistant do when a patient stops at the front desk after an appointment?
Exercise proper customer service and collect the required payment
Review the patient's chart to make sure it is complete
Check if the patient needs a follow-up visit
All of the above
How can an assistant determine if a person is a new patient?
New patients have been to the medical office only once before.
New patients only schedule comprehensive physical examinations.
New patients have never been seen, or they have not been seen in the past three years.
Medical office assistants are responsible for scheduling and canceling appointments.
True
False
What is the purpose of practice-management software?
To schedule routine equipment maintenance
To organize newspaper and magazine subscriptions
To make the reception desk look nice
To allow staff to complete tasks electronically
To remind assistants of important tasks
Which of the following is an outpatient diagnostic test?
A suture removal
A physical examination
A flu vaccination
A blood test
What is practice-management software?
A program that screens software for viruses
A program that requires everything to be done using paper
Software that electronically manages medical office operations
Software that manages the practice's inventory
Software that protects the records of the office manager
What is a benefit of scheduling with practice-management software?
Everything is done on paper.
Reminder notes are no longer necessary.
Changes in the schedule are no longer documented.
Searching for available appointment times is made easy.
As an assistant, TJ deals with many people who want to see the physician. How should he handle all of these people?
Filter their requests
Honor all of their requests
Handle all of them the same
Consult with the physician for each request
What are walk-ins?
Patients who want to see the physician without an appointment
Anyone who walks through the front door in the medical office
Patients who have scheduled appointments with the physician
Which of the following statements about cancellations is correct?
They occur when patients do not show up for their scheduled appointments.
All medical offices have the same cancellation policies.
They occur when patients notify the office that they cannot keep scheduled appointments.
They will never lead to dismissal from a medical office.
A medical office assistant should always consult the office guidelines for preferred methods of scheduling.
True
False
What is a referral?
A request for a transfer of patient records from a previous practice
An agreement between physicians to cover on-call emergencies
An authorization for a patient to leave a practice permanently
An authorization for a patient to receive specialized services from another practice
Which of the following tasks can be completed using practice-management software?
Scheduling patients
Notating patient accounts
Billing and Insurance
All of the above
Which of the following is a key step in scheduling an appointment?
Let the physician know about the appointment
Confirm that the patient has insurance coverage
Offer the patient choices of dates and times
All of the above
