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WorksheetsTelephoning
Total questions: 20
Worksheet time: 6mins
Good morning, Emtex Company, Ellen speaking.
Answering Telephone
Telling the Purpose
Dealing with Problems
Putting Someone on Hold
This is Donna speaking. How can I help you?
Putting Someone on Hold
Putting Someone Through
Answering Telephone
Telling the Purpose
I’m sorry. I cannot hear you very well.
Putting Someone Through
Dealing with Problems
Putting Someone on Hold
Taking a Message
One moment, please. I’ll see if Mr. Jones is available.
Dealing with Problems
Putting Someone on Hold
Putting Someone Through
Telling the Purpose
Can you call me back? I think we have a bad connection.
Answering Telephone
Putting Someone Through
Dealing with Problems
Taking a Message
Could you put me through to Mr. Willy, please?
Putting Someone on Hold
Putting Someone Through
Dealing with Problems
Taking a Message
Can you speak a little slower please?
Answering Telephone
Taking a Message
Putting Someone on Hold
Dealing with Problems
I’ll put you on the line.
Putting Someone on Hold
Putting Someone Through
Dealing with Problems
Answering Telephone
Could you ask her to call me back?
Dealing with Problems
Putting Someone on Hold
Taking a Message
Telling the Purpose
I can’t hear you. You’re breaking up.
Putting Someone on Hold
Putting Someone Through
Dealing with Problems
Taking a Message
Could you ask him/her to email me?
Taking a Message
Putting Someone on Hold
Putting Someone Through
Dealing with Problems
I’m sorry. He/she is not here. Can I take a message?
Dealing with Problems
Taking a Message
Putting Someone on Hold
Putting Someone Through
Thanks for calling. Have a nice day.
Finishing Telephone
Answering Telephone
Dealing with Problems
Putting Someone on Hold
The line is busy. Would you like to hold?
Putting Someone Through
Putting Someone on Hold
Dealing with Personal Information
Taking a Message
Let me read that back to you. Your number is 565-4741.
Dealing with Personal Information
Answering Telephone
Dealing with Problems
Putting Someone Through
Alright. I’ll let Nelson know after he has finished.
Putting Someone on Hold
Putting Someone Through
Dealing with Problems
Taking a Message
I want to speak to Mr. Andrew White.
Answering Telephone
Telling the Purpose
Putting Someone on Hold
Dealing with Problems
I’m sorry. He/she is out of town at the moment.
Telling the Purpose
Putting Someone on Hold
Putting Someone Through
Answering Telephone
Is Billy Johnson there? This is Boy.
Answering Telephone
Telling the Purpose
Putting Someone on Hold
Putting Someone Through
I phoned a moment ago, but I was cut off.
Putting Someone on Hold
Putting Someone Through
Dealing with Problems
Taking a Message
