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ENGLISH FOR BUSINESS (FINAL EXAM)

Total questions: 55

Worksheet time: 27mins

Name
Class
Date
1.

I check my e-mail everyday.

a)

Noun

b)

Verb

2.

Amanda e-mailed me yesterday.

a)

Noun

b)

Verb

3.

Don't forget to e-mail me by tomorrow.

a)

Noun

b)

Verb

4.

You can contact me by e-mail.

a)

Noun

b)

Verb

5.

The following are parts of an E-mail Layout.

I. Header Information,

II. Message Text

III. Signature

IV. Salutation

V. Closing

a)

I, II, and III

b)

II, III, and IV

c)

I, III and IV

d)

III, IV and V

6.

E-mail Lay-out: Header information

'Insert the main recipient's email addresses.'

a)

To:

b)

cc:

c)

bcc:

d)

attachment

7.

E-mail Lay-out: Header information

'Insert the some recipient's email addresses when you want to send copies of the message but you do not want the main recipient to know.'

a)

To:

b)

cc:

c)

bcc:

d)

attachment

8.

E-mail Lay-out: Header information

'Insert the other recipient's email addresses when you want to send copies of this message.'

a)

To:

b)

cc:

c)

bcc:

d)

attachment

9.

E-MAIL WEBBOARDS

Are there any clear rules of writing an e-mail?

a)

Yes, there are.

b)

No, there are not.

c)

Maybe, there are.

d)

There are 3 clear rules.

10.

E-MAIL WEBBOARDS

Which complimentary closing is informal?

a)

Yours sincerely

b)

Best wishes

c)

Truly yours

d)

Sincerely

11.

An Intranet is exactly the same as the Internet.

a)

True

b)

False

12.

An Intranet is a private computer network.

a)

True

b)

False

13.

Emails cannot be sent by Intranet.

a)

True

b)

False

14.

Inquiry E-mail:

We are importer of home furniture based in Australia....

a)

Tell who you are

b)

Tell why you are writing

c)

Asking for information

d)

Giving information about the company contact

15.

Inquiry E-mail:

We saw product list on your website.................

a)

Tell who you are

b)

Tell why you are writing

c)

Asking for information

d)

How you know the company you're contacting

16.

Inquiry E-mail:

Yours sincerely,

a)

Tell who you are

b)

Tell why you are writing

c)

Asking for information

d)

Complimentary Closing

17.

Reply E-mail:

Dear Mr. McGrath

a)

Salutation

b)

Mention of the inquiry date

c)

Closing

d)

Complimentary Closing

18.

Reply E-mail:

If you have any further inquiries, please feel free to contact us.

a)

Salutation

b)

Mention of the inquiry date

c)

Closing

d)

Complimentary Closing

19.

NOTIFICATION E-MAIL:

Which word has the same meaning as to officially tell somebody about something?

a)

notify

b)

regret

c)

pleased

d)

glad

20.

NOTIFICATION E-MAIL:

Which two words are adjectives?

a)

inform, notify

b)

advise, regret

c)

glad, pleased

d)

pleased, advise

21.

E-MAIL:

________ for your inquiry.

a)

Sorry

b)

Would like

c)

Pleased

d)

Thank you

22.

E-MAIL:

We _______ to inform you that we cannot offer 20% discount you asked for.

a)

sorry

b)

regret

c)

advise

d)

Thank you

23.

REMINDER E-MAIL:

something that makes somebody notice or remember something that they might have forgotten.

a)

advise

b)

note

c)

reminder

d)

remind

24.

REMINDER E-MAIL:

to notice or pay attention to something, especially something important

a)

advise

b)

note

c)

reminder

d)

remind

25.

REMINDER E-MAIL:

to help or make somebody remember something so that they will not forget to do

a)

advise

b)

note

c)

reminder

d)

remind

26.

Rearrange the words in the correct order.

I. the payment

II. note

III. that

IV. will be

V. due on May 1

VI. please

a)

VI, II, III, I, V, IV

b)

VI, III, II, I, IV, V

c)

VI, II, III, I, IV, V

27.

Rearrange the words in the correct order.

I. that

II. a reminder

III. will begin

IV. the conference

V. at 9 a.m.

VI. Just

a)

VI, II, III, I, V, IV

b)

VI, II, I, IV, III, V

c)

VI, II, III, I, IV, V

28.

Rearrange the words in the correct order.

I. only accept

II. cash payment

III. we would

IV. remind you

V. like to

VI. that we

a)

III, V, IV, VI, II, I

b)

III, IV, V, VI, I, II

c)

III, V, IV, VI, I, II

29.

'The management has a new policy about a pay rise.'

a)

inquiry e-mail

b)

reply e-mail

c)

announcement e-mail

d)

notification e-mail

30.

'The new manager of Human Resources Department was appointed.'

a)

inquiry e-mail

b)

reply e-mail

c)

announcement e-mail

d)

notification e-mail

31.

you/ could/ please send/ me/ right now?/ a fax

a)

Could you a fax me please send right now?

b)

Could you please send me a fax right now?

c)

Could you a fax me please send now right?

d)

Please, could you a fax me send right now?

32.

Rearrange the following sentences in the correct order.

1. yesterday? 2. did 3. get 4. you 5. fax 6. my

a)

2, 3, 4, 6, 5, 1

b)

2, 4, 3, 6, 5, 1

c)

1, 4, 3, 6, 5, 2

d)

2, 5, 3, 6, 4, 1

33.

Rearrange the following sentences in the correct order.

1. you 2. possibly fax 3. today? 4. me 5. could 6. the price list

a)

5, 1, 2, 6, 4, 3

b)

5, 2, 1, 4, 6, 3

c)

5, 1, 2, 4, 6, 3

d)

5, 3, 2, 4, 6, 1

34.

Fax Facts: True or False

Fax is better than e-mail when the recipient does not have an e-mail address.

a)

TRUE

b)

FALSE

35.

Fax Facts: True or False

A fax message cannot contain a drawing.

a)

TRUE

b)

FALSE

36.

Fax Facts: True or False

Fax can be used when the recipient does not have a fax machine.

a)

TRUE

b)

FALSE

37.

Fax Facts: True or False

Sometimes, a phone number is also a fax number.

a)

TRUE

b)

FALSE

38.

Fax Message:

Who is the recipient?

a)

Ms. Korakot Porjai

b)

Mr. Sarawut Tumdee

c)

Bangkok Commercial College

d)

Faculty of Business Administration

39.

Fax Message:

Who is the sender?

a)

Ms. Korakot Porjai

b)

Mr. Sarawut Tumdee

c)

Bangkok Commercial College

d)

Faculty of Business Administration

40.

Fax Message:

What is the date of this fax message?

a)

Ms. Korakot Porjai

b)

Mr. Sarawut Tumdee

c)

0-2222-3355

d)

23 December 2012

41.

Fax Message:

What did the sender fax the recipient?

a)

Ms. Korakot Porjai

b)

Mr. Sarawut Tumdee

c)

meeting agenda/map

d)

Number of Pages

42.

What's wrong with the fax?

a)

I'm thankful for the fax.

b)

The fax didn't go through.

c)

I'm sorry, I don't have a fax machine.

d)

0-2222-9999

43.

What's is your fax number?

a)

I'm thankful for the fax.

b)

The fax didn't go through.

c)

I'm sorry, I don't have a fax machine.

d)

0-2222-9999

44.

Could you please resend it to me?

a)

I'm thankful for the fax.

b)

The fax didn't go through.

c)

Excuse me.

d)

Yes, certainly.

45.

Memo #1 was written from _______ to ______.

a)

The Chairman-DM-HRM

b)

DM-HRM-The Chairman

c)

All Staff-The Chairman

d)

Employees-DM-HRM

46.

Memo #2 was written from _______ to ______.

a)

The Chairman-DM-HRM

b)

DM-HRM-The Chairman

c)

All Staff-The Chairman

d)

Employees-DM-HRM

47.

The Chairman's name is ______________.

a)

The Chairman-DM-HRM

b)

DM-HRM-The Chairman

c)

All Staff-The Chairman

d)

Mr. John Martin

48.

TYPES OF REPORT

'รายงานศึกษาความเป็นไปได้'

a)

Feasibility Report

b)

Progress Report

c)

Meeting Report

d)

Sales Report

49.

TYPES OF REPORT

รายงานความคืบหน้า

a)

Feasibility Report

b)

Progress Report

c)

Meeting Report

d)

Sales Report

50.

TYPES OF REPORT

รายงานการประชุม

a)

Feasibility Report

b)

Progress Report

c)

Meeting Report

d)

Sales Report

51.

TYPES OF REPORT

รายงานยอดขาย

a)

Feasibility Report

b)

Progress Report

c)

Meeting Report

d)

Sales Report

52.

ELEMENTS OF REPORT

a)

Header Information

b)

Introduction

c)

Conclusion

d)

Suggestions

53.

ELEMENTS OF REPORT

a)

Header Information

b)

Introduction

c)

Conclusion

d)

Suggestions

54.

ELEMENTS OF REPORT

a)

Header Information

b)

Introduction

c)

Conclusion

d)

Suggestions

55.

ELEMENTS OF REPORT

a)

Header Information

b)

Introduction

c)

Conclusion

d)

Suggestions