True or False: Partial bundles are replaced through the Create Return option in Sterling.

True or False: If a customer's Game Informer subscription didn't get activated with their membership you can activate it in our GI CRM Tool.

In which tool can you find tracking numbers for Online Orders?

True or False: Can we apply points if the customer felt discriminated at the store?

Which tools gives you a fraud score

True or False: When refunding a customers same day delivery order, we should always apply the appeasement to the specific order line and not the order total. 

True or False: You CAN'T search same day transactions in Transaction Finder because the registers in the store need to end their information at the end of the day.

True or False: You should use the override price option in Sterling when making a $0 order.

In which tool can I find balance and status of a gift card?

True or False: The payment type for all WIS orders will always be Credit Card.

True or False: Can we refund shipping charges when the order shows delivered?

In which tool can we apply points to customers?

What tools helps you find In-store transactions?

True or False: When checking the payment method in Sterling Call Center, WIS orders will always appear as being funded by gift cards.

Where would you process the refund/replacement if the tracking number shows like this and the return total is under $35? Customer calls in on 10 January,2023

How would you proceed the return if the tracking number shows like this and the customer claims he doesn't have it. Customer calls in on January 31,2023? The order is above $35

What is the correct process to follow if the customer reached out to track order, get an ETA, and/or did not receive tracking information for their order? Customer calls in on Januray 15th and is estimated to arrive on January 17th.

True or False: All return timeframes are active starting from the time the item is received.

How many days do I have to return Defective items? Ex: Consoles/Phisycal games/Accessories