WorksheetsLabels game
Total questions: 15
Worksheet time: 15mins
What do you do when you want to put a ticket on hold after a customer's answer? (please, don't forget to check your pendings/holds later 😃)
Put on hold directly when you receive the ticket
First, answer the customer (or click solved) then come back to ticket and put on hold
Choose the label and tick for this ticket
Label POP, no tick.
Label Refund, tick Refunded
Label POP, tick Refunded
What tick would you choose for this ticket?
Escalation
Recipient’s inquiry
Habituation
How to make an internal note correctly that SLA does not keep counting, when you received a customer’s answer and made the task already? (please, don't forget to check your pendings/holds later 😃)
Solve the ticket and then write an internal note, put ticket as pending/on hold/open depending on situation
Write an internal note and then put the ticket as pending/on hold/open depending on situation
Write the internal note and solve the ticket
What do you do after writing such an answer to a customer?
Put on hold
Solve
Put as pending
What HUB and Bank Account will you choose for this transaction?
CIS, vgsCard
Moldova, vgsCard
RoW, vgsCard
What are the HUB and Bank account for Unregistered email, when you found a customer’s profile?
No HUB and Bank account
HUB and Bank accout as in the suspended transaction
only HUB
What are the HUB and Bank account when we are dealing with a reassigned payment?
Hub and Bank account are as in suspended order from which we are reassigning deposit
Hub and Bank account are as in the new order
Will you choose the label according to a customer’s request or admin reason?
Customer’s request
Will flip a coin
Admin reason
When a customer asks why Now DO is not available, which label will you choose?
Delivery time
Delivery Option
Delivery fail
If a customer asks about the bank transfer and we still didn’t receive money, which label will you choose?
Bank transfer
Delivery time
Delivery option
When you are sending a document that confirms a successful payment, what label will you choose according to this ticket?
Confirmation
DF
Which label do you use when a customer is sending us an email for email activation, but in Admin it is still not activated?
Other
Deactivation
Spam
Transfergo
If payment was rejected and now is in self edit, and RD was IBAN. So in this case which label should we use?
Pay2card
Receiver’s details
All answers are correct
If a customer is just sending us ‘’Thank you’’ to our automatic email, which label should we put?
Transfergo
Feedback
SPAM
Other
