We own and follow up on every ticket we are working on.

We use what email template to inform the customer they can take their machine to the Service Center?

What status do we place the ticket on after sending the repair confirmation to the customer?

We must thoroughly read through the internal memos from the ticket and check for the customer profile for possible duplicate tickets.

We must create a ______ in the main ticket to communicate with the Service Center?

What is the name of the system we use to process replacement orders for the customer?

What is the name of the system in which we process a repair request?

What Tab do we select in SAP to locate the quote information for After Sales customers?

To process a repair request in BATES, we must “Add a NEW Repair order.”

Where do we go to look for the Service Center to process a repair request for Canadian customers?

What are the names of the plants (warehouses) we check for stock in the US and Canada?

BATES requires to click In Warranty Yes?

We place the ticket in what status if we are waiting for a reply from the customer?

Where would you check for the POP in C4C?