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CMSD 470 Chapter 5

Total questions: 10

Worksheet time: 15mins

Name
Class
Date
1.

What is a course of action taken to enhance communication?

a)

Communication Style

b)

Communication Enhancer

c)

Communication Tactic

d)

Communication Strategy

2.

Maladaptive strategies cope with communication in an appropriate manner

a)

True

b)

False

3.

Which of these is an example of an Anticipatory Strategy?

a)

Breathe deeply, consciously relax, focus on the conversation, and attend to the talker’s lip movements

b)

Becoming familiar with typical interview questions, key staff, and policies before attending an interview

c)

Leaving the auditorium to go into the hallway with less people

d)

Using Acknowledgement gestures such as (nodding)

4.

Pretending to hear or understand something that is being said, and behaving in a way that shows you understand, even when you have little or no clue as to what is being said is best described as what?

a)

Pretending

b)

Capping

c)

Bluffing

d)

Agreeing

5.

Which of these is NOT a communication repair strategy?

a)

Confirm

b)

Write

c)

Exclaim

d)

Fingerspell

6.

Bluffs, speaks softly, avoids interactions, may avoid eye contact, smiles and nods (“Yes...sure...I see....)

Is an example of which communication style?

a)

Passive

b)

Passive Aggressive

c)

Assertive

d)

Aggressive

7.

Using sarcasm and exhibiting sullenness, stubbornness, or procrastination is an example of which communication style

a)

Passive

b)

Passive Aggressive

c)

Assertive

d)

Aggressive

8.

Tactics implemented by a participant in a conversation to rectify a breakdown in communication is best described as what?

a)

Receptive Language Strategies

b)

Receptive Repair

c)

Communication Breakdown

d)

Repair Strategy

9.

Which of these is NOT a facilitative communication strategy?

a)

Strategies that influence the environment

b)

Strategies that influence the listener

c)

Strategies that influence the speaker

d)

Strategies that influence the reception of a message

10.

What is the ideal communication style?

a)

Assertive

b)

Aggressive

c)

Passive

d)

Passive Aggressive