If a person is not interested and not willing to be in charge, he or she may still be well-suited as a follower.

Taking advantage of followers for personal gain is a part of leadership.

Research indicates that leadership success is associated with being a hard-nosed (dứt khoát, không khoan nhượng), tough manager.

Leaders tend to (thường) be born with (sẵn có) some leadership ability and develop that ability over time.

The interpersonal leadership roles include figurehead, leader, and monitor.

Spokesperson is a decisional role.

Individual and group performance are based on organizational performance.

Relationships are critical to leadership success, and they are built on interpersonal skills.

Out of Henry Mintzberg's ten ​managerial roles, the leader role is the most important.

The leader-follower relationship represents the influence:

Successful leaders need these 3 managerial leadership skills:

Most employees are promoted to their first management position primarily because of their ____ skills.

Which of the following is NOT one of Mintzberg's interpersonal leadership roles?

Which of the following is an example of a spokesperson role?

The ____ level of analysis can also be called the dyadic process.

Leadership theory classifications include all of the following EXCEPT:

The leadership paradigm that assumes leaders are born, not made, is ____ theory.

____ and ____ leadership theories are also called universal theories.

Contingency leadership theories attempt to explain the appropriate leadership style based on the:

Research has confirmed that there is a limited number of confirmed and agreed upon traits these leaders have.

The Big Five Model of Personality is the most widely accepted way to classify personalities.

The majority of CEOs, but not all CEOs are extroverts.

The 4 components of emotional intelligence (EQ) are self-awareness, self-efficacy, social awareness, and self-management.

People with strong n Pow tend to seek entrepreneurial type positions and are attuned to power and politics.

Without power, there is no leadership.

People with Theory X attitudes hold that employees like to work and do not need to be closely supervised.

Self-efficacy is the belief in your own capability to perform in a specific situation.

An effective leader tends to have Theory X attitudes with a positive self-concept.

Which of the following statements regarding personality is NOT true?

Ethics are the standards of right and wrong that influence behavior.

Which of the following is NOT a Big Five personality dimension?

Of the Big Five personality dimensions, the highest correlation with leadership is:

Emotional intelligence includes all of the following EXCEPT:

The Leader Motive Profile (LMP) defines which motive as the highest need for leaders?

____ are positive or negative feelings about people, things, and issues.

Which of the following is NOT one of the guidelines to developing a more positive attitude and self-concept?

All of the following affect ethical behavior EXCEPT:

The 3 levels of moral development are:

According to studies at The University of Iowa, leadership styles include autocratic, democratic, and participative.

The high-high leader has concern for both production and people, which is also called the team leadership style.

Through the motivation process, employees go from motive to need to behavior to consequence to satisfaction.

Like traits, a person's motives can be observed.

Based on Maslow's Hierarchy of Needs, a major recommendation to leaders is to meet employees' higher level needs first.

Herzberg contends that providing maintenance factors will make employees satisfied or motivate them.

The 3 process motivation theories are equity theory, hierarchy of needs theory, and expectancy theory.

Instrumentality refers to belief that the performance will result in getting the reward.

"To increase sales by 50 percent and decrease turnover by 25 percent in 2011" is an effective objective.

"You're a good worker" is an effective statement for giving praise.

All of the following are levels of needs in the Hierarchy of needs theory EXCEPT: 

All of the following are considered extrinsic motivators (maintenance factors) in Herzberg's two-factor theory EXCEPT:

The process of building motivators into the job itself by making it more interesting and challenging is known as:

Which of the following is NOT a category of needs in the acquired needs theory?

The process motivation theories are alike in that all focus on:

Managers should be aware that equity is based on:

According to expectancy theory, _______ refers to the person's perception of his or her ability to accomplish an objective.

Which of the following is NOT a criteria for writing an effective objective?

Which of the following is NOT a type of reinforcement?

Fines and demotions are examples of which type of reinforcement?

Contingency leadership theories require that managers adapt different leadership styles to meet the situation.

Fred E. Fiedler's Contingency Theory of Leadership states that leadership styles are basically constant.

Situational favorableness refers to the degree a situation enables the leader to exert influence over the followers.

The three variables of situational favorableness include task structure, position power, and leadership style.

If the leadership style does not match the situation, Fiedler recommends changing the leadership style

The two major continuum leadership model styles are boss-centered and subordinate-centered.

Fred E. Fiedler developed the Path-goal leadership theory.

Path-goal leadership theory is based on motivation theories of goal setting and expectancy theory.

Environment situational factors include Task structure, Formal authority, and Work group.

Normative leadership theory led to the development of the theory of charismatic leadership.

A ____ is an example for use in a given situation

The contingency leadership model variables include all of the following, EXCEPT:

Fiedler believed that one's leadership style is a reflection of ____________.

The most powerful determinant of overall situational favorableness is:

Unlike other contingency leadership models, the path-goal leadership model does not have a ____ trait.

The path-goal leadership styles include all of the following EXCEPT:

______ is the degree to which employees defer to others, want to be told what to do and how to do the job.

Based on the situational factors, the ____ leadership style provides high structure.

Based on the situational factors, the ____ leadership style is most appropriate when followers want to be involved.

The NORMATIVE leadership model has ____ leadership styles.

Position power is derived from top management, and it is delegated down the chain of command.

Referent power is a form of personal power.

When you use rational persuasion, you should develop a persuasive case based on your needs.

To increase your legitimate power, you should be persistent.

Leaders use information power when making rational persuasion.

Politics is the process of gaining and using power.

One of the guidelines for developing political skills is to learn the power players in your organization.

Negotiation is often a zero-sum game in which one party's gain is the other party's loss.

While negotiating, you should let the other party make the first offer.

Power can be ethical and unethical.

You, as an employee and not a manager in your organization, can only have ____ power.

Most day-to-day manager-employee interactions are based on ____ power.

To increase your reward power:

Experts commonly use:

____ is the process of getting a person whose support you need to join your coalition rather than compete.

The first step of the networking process is to:

Your one-minute self-sell should do all of the following EXCEPT:

____ is a process in which two or more parties are in conflict and attempt to come to an agreement.

The most appropriate time for developing options and trade-offs in the negotiation process is during:

In negotiation, when the other party postpones a decision, this:

Communication is the process of conveying information and meaning.

The message-receiving process includes:

The purpose of 360-degree feedback is to:

The richest communication channel is a written memo because it allows you to go into much more detail.

In written communication, one important tip is to set an objective for your communication before you begin writing.

Analyzing is the process of thinking about, decoding, and evaluating the message.

Paraphrasing is the process of verifying messages and determining if objectives are being met.

Coaching is the process of giving motivational feedback to maintain and improve performance.

Feedback should be given two weeks after an incident to allow reflection.

Criticism is the process of pointing out mistakes, which places blame and is embarrassing.

The performance formula explains performance as a function of ability, motivation, and skills.

The one best conflict management style for all situations is collaborating, a win-win approach.

Which of the following is NOT a step in the oral message-sending process?

The value of stating the objectives of communication is to:

Having employees assess their own performance is a part of ____.

The three factors that make up the performance formula are:

The _______ is the unwritten implicit expectations of each party in a relationship.

____ exists when disagreement and opposition support the achievement of organizational objectives.

Which of the following conflict management styles involves passive behavior?

A(n) ____ is a neutral third party who makes a binding decision to resolve a conflict.

Dyadic refers to the individualized relationship between a leader and each follower in a work unit.

The leader-member exchange (LMX) is the quality of the exchange relationship between a leader and a follower.

A strength of LMX Theory is the inherent bias in favor of in-group members.

The basis of LMX theory is that leaders or superiors interact with all followers equally.

Leaders mostly use reward, legitimate, and coercive power to influence out-group members.

_______ is the effort to appear competent and dependable.

The ____ follower is someone who is high on involvement but low on critical thinking.

The ____ follower is someone who is neither high on critical thinking nor involvement.

Leaders who have difficulty meeting deadlines and who take work home from the job are showing signs of:

A person’s beliefs in his or her capabilities to produce at a certain level of performance​ is known as:

Current estimates are that over 80 percent of all organizations use some form of teams.

It is more likely the case that in a group, the typical group member mentality is "what's in it for me."

Shirking (trốn tránh) of individual responsibility, also known as social loafing, is a possible limitation of teams.

Team norms are standards of behavior dictated by the organization.

Self-managed team members' skills are typically highly specialized.

____ is an understanding and commitment to common goals on the part of all team members. 

Which of the following is NOT one of the components of team effectiveness?

Which of the following statements regarding team norms is NOT true?

Which of the following is NOT a benefit of a cross-functional team?

The three parts of conducting effective meetings include all of the following EXCEPT:

Researchers consistently emphasize the role of ______ in charismatic and transformational leadership.

Max Weber used the term "charisma" to explain the influence based on traditional or legal−rational authority systems.

Followers of charismatic leaders assume greater risk than they would under other types of leaders.

Followers' acceptance of charismatic leaders is conditional on receiving some external reward such as money.

People are born with charisma, it is impossible to acquire or enhance your charismatic qualities.

Transformational leaders are more a function of follower attributions than the leader’s vision or accomplishments.

Transformational leaders are brought into an organization to keep the status quo.

Transactional leaders are more effective at engendering follower innovative behavior than transformational leaders.

A main difference between a charismatic & transformational leader is that the former articulates a vision of the future.

Charismatic leaders most often use position power to motivate followers.

Stewardship, more than Servant Leadership, calls for the highest level of selflessness.

Which of the following statements about charisma is NOT true?

The Greek word charisma means:

Which of the following is NOT one of the behavior attributes that distinguish charismatic from noncharismatic leaders?

A major behavior pattern of charismatic leaders is their combination of:

In the four stage model of the transformation process, which of the following is the first stage?