WorksheetsBetter Together Quiz
Total questions: 12
Worksheet time: 14mins
Which of the following options is an element of conflict?
Discussion
Tension
Accusations
Embarrassment
Match each De-Escalation strategy with the Level of Conflict for which it is most helpful.
Communicate
Debate
Stay Calm
Tension
Seek Mediators, Not Allies
Coalitions
Emphasize Solutions
Loss of Face
Which options below are examples of the
4 common triggers of workplace conflict?
Communication Differences
Rebellious Employees
Unreasonable Time Constraints
Unclear Performance Standards
Leaving workplace conflicts unresolved is (a) a good idea.
What should you do when all efforts to control
your emotions during a conflict fail?
(a)
Once you have to chosen to solve your
workplace conflict, what is your next step?
Clarify the Problem
Come Together to Talk
Identify a Solution
Follow Up
Reorder the steps of the formal complaint process.
Be Sure a Formal Complaint is Necessary
Write a Letter
Submit your Complaint
Schedule a Meeting
You should approach conflict resolution meetings with a (a) mindset.
The following is an example of which common conflict trigger:
The team is confused because their project manager just
answered a series of questions on Slack with only one word: "Yes."
Communication Differences
Unreasonable Time Constraints
Unclear Performance Standards
Unclear Expectations
Which of the following statements is an example of non-judgmental language?
You aren't doing this right.
Why did you do that?
This is ridiculous.
Help me understand.
Which of the following options are good
body language cues when dealing with conflict?
Eye Contact
Crossed Arms
Smile
Pointing Fingers
Mantras can be a helpful way to calm yourself down during a tense situation. Write a mantra for yourself in the space below.
