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WorksheetsBody Language
Total questions: 15
Worksheet time: 8mins
What is an example of Body Language Communication?
Asking Questions
Clarifying
Listening
Summarising
What is one thing you could do to ease the anxiety of a confused guest?
Showing an annoyed expression
Nodding and maintaining eye contact
Fidgeting
Constantly sighing
When you speak, your listener gets messages from...
How you speak
How you act
How you look
All of the above
There is no such thing as too much Body Language
True
False
What should you not do to escalate situations involving anger?
Constantly sighing
Showing a face of concern
Nodding
Maintaining Good Posture
Folding your arms is a form of
Positive Body Language
Negative Body Language
Keeping a good posture is important because...
Guests may judge you
So that you seem like a healthy individual
Shows that you are confident and have a good attitude
Having a monotone voice while someone is agitated helps the situation
True
False
Research shows that ___% of communication conveyed through non-verbal communication.
38
7
55
41
How something is said, not what is said refers to...
Choice of words
Mood
Tone of Voice
One of the best ways to show guests you are listening is
Slouching
Maintaining appropriate amounts of eye contact
To ask them to repeat what they said multiple times
Frowning at them
What expression is this?
Anger
Sadness
Happiness
Anxiousness
Non-verbal communication is specific and clear
True
False
All of the following can be involved in nonverbal communication except
Slouching
Gestures
Messaging on the phone
Raising Eyebrows
Why is Body Language important?
Affects guests reactions
Affects how they understand what is being said
Affects how you are seen
All of the above
