WorksheetsCC45 1.02 Assessment
Total questions: 65
Worksheet time: 33mins
What would likely be the result if a person who values variety took a job as an assembly line worker?
The person will be fulfilled with his/hercareer selection.
The person would be bored and move on to another role quickly
Uncomfortable with risk-taking
Systematic problem solving
Having awareness of strengths and weaknesses in skill levels helps an individual to:
Avoid further education to strengthen skills.
Steer clear of opportunities to develop areas of weakness
Set appropriate goals.
Focus narrowly on potential careers.
Someone who aspires to become a teacher or guidance counselor probably prefers to work with:
Things
Data
People
Values
According to Keirsey, a Thinking (T) individual prefers to make decisions based on:
Thought and facts
Intuition
Perception
Feeling and judging
Which personality type might be best suited for a career in clothing design?
Artisan
Guardian
Idealist
Rational
Assembly line worker.
Toll booth attendant.
Cashier.
Detective
Assembly line worker.
Toll booth attendant.
Cashier.
Fire Fighter
The ability to manage your feelings, words, and actions.
Anger Management
Self Assessment
Self Control
An Army Colonel taking everyone's opinion into consideration is an example of what leadership style?
Democratic
Delegative
Laissez-Faire
Autocratic
The behaviors considered unethical in one society can be acceptable in another.
True
False
Operates with very little interference from authority
Laissez-faire
Autocratic
Democratic
Authoritarian
(a) is stealing someone else's words, images, or ideas and claiming them as your own.
Plagiarism can be avoided by using quotations or citing your source.
True
False
Which is NOT a common mistake when writing a complaint letter?
Being Vague
Threatening legal action in your first communication
Sending a handwritten copy
Expressing disappointment but not rage
A usually brief written message or report from one person or department in a company or organization to another is a
Business Letter
Memorandum (Memo)
Performance Evaluation
The words TO, FROM, DATE and SUBJECT appear in the heading of a
Business Letter
Memorandum (Memo)
News Letter
Table of Contents
If you are willing to take credit and blame for your actions then you are showing what type of ethical principle/positive interpersonal skill?
Integrity
Self Discipline
Etiquette
Accountability
Part of workplace etiquette is to avoid
Dressing neatly
Calling people by their first name
Gossiping
Smiling at co-workers
What are the three types of communication?
Written, Verbal, Nonverbal
Written, Habitual, Active
Verbal, Nonverbal, Body Language
Expecting immediate results from your complaint letter is reasonable
True
False
Clarity, Completeness, Conciseness, Consideration, Correctness, Concreteness, and Courtesy are the 7 C's of Communication
True
False
An ___________ leader is a person who gives direct, clear and precise orders and makes all the decisions.
Authoritarian
Participative
Delegative
Democratic
feelings of having little or less importance or value
Superior
Inferior
Defeatist
Mature
Which is not a positive social skill that is important to any team
Tact/Tactfulness
Gossip
Networking
Punctuality
When answering the phone at work, it is appropriate to:
chew gum
use slang terms
identify oneself and the company
place the caller on hold immediately
The words "To," "From," "Date," and "Subject" appear in the heading of a:
memo
business letter
table of contents
newsletter
A result of using teamwork in an organization is:
less competition
equal salaries
decreased worker morale
increased production and output
Reading is important in the workplace because of the need to read:
Shakespeare's greatest works
a personal text from a co-worker
instructions from the supervisor
TV Guide
When taking a telephone message at the workplace, it is best for the person to:
rely on his/her memory
write the message down
tell the message to someone
tell the caller to call back later
When peers at work offer suggestions to correct a weakness, a person should:
become defensive
ignore them
consider their suggestions
always accept their advice
Communication skills include:
reading
math
health
science
For the employee, teamwork usually results in:
loss of communication
lower self-esteem
greater insurance coverage
increased morale
A leader's willingness to take credit and blame for his/her actions is called:
accountability
decisiveness
empathy
vision
Why is consensus important?
Group members can support a decision and move forward
Group communication is weakened
It causes resentment on part of some group members
It allows part of the group to move forward
Which exemplifies positive communication skills at work?
Always telling jokes
Responding to memos, phone messages, and e-mails promptly
Never offering an opinion at meetings
Making personal phone calls early in the day
Which is a benefit of (discussing) conflict?
Differences are often settled
Workplace injuries are prevented
Stress is caused
Relationships are weakened
When addressing someone involved in a conflict:
use "you" messages
use profanity
talk to him/her in a private location
speak loudly and sharply
Which represents ethical behavior in the workplace?
Replacing money stolen out of the cash drawer
Taking a one-hour lunch instead of 30 minutes when the boss is away
Reporting a co-worker who is stealing merchandise
Deliberately shipping damaged goods to a customer
When a conflict arises between two co-workers, the best solution is to:
go directly to the supervisor first without first discussing the problem
fight it out with the co-worker after work
avoid the co-worker altogether
communicate with the co-worker to seek a solution
What skills helps a person follow oral directions?
Setting goals
Speaking clearly
Listening carefully
Multitasking
To get along better with your co-workers:
listen and answer questions briefly and positively
always tell the supervisor what co-workers say
do not say anything to anyone
ask the supervisor before repeating gossip
Most ethics problems in the workplace involve:
loyalty
dishonesty
punctuality
confidentiality
Which often has the most effect on the understanding of a spoken message?
What is said
What is heard
Nonverbal communication
Voice tone
When speaking to someone at work about a conflict:
talk to him/her in front of other people
try to embarrass him/her
use "you" messages
use "I" messages
Which is a benefit of (discussing) conflict rather than avoiding the problem?
Differences are often settled
Workplace injuries are prevented.
Stress is caused.
Relationships are weakened.
The sender's address, inside address, greeting, message, and closing are all parts of what?
Memorandum (Memo)
Business Letter
Table of Contents
Newsletter
