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WorksheetsSlowness
Total questions: 10
Worksheet time: 5mins
After follow slowness case TS, Customer download not accepted CCA Action :
Ping Google Ip
Check Download Rate In Safe Mode
Ping Cpe Ip
Before troubleshooting Slowness case CCA should inform customer to close all opened applications that are using the internet connection :
TRUE
FALSE
CST need to subscribe in Option pack service CCA Action :
Direct Cst To CSO
Transfer Cst To Option Pack Q
There is no new subscription for Option Pack until further notice
Slowness Case Escalated To :
NOC
CC-Second level Support
Second level advanced
If Download Rate Accepted after check it from Safe Mode CCA Action :
Inform the customer that the problem in his OS
Ping Google Ip
Inform cst No Problem From Our Side
CST has Has issue in Streaming your Action :
Add WE Dns
Adjust MTU
Check streaming on YouTube on Auto Quality
In case cst has Ping result from Google IP 35% , and there was packet loss from CPE IP , and the problem solved after make Reset & Reconfigure , So the right SR will be :
Slowness
Logical Instability
Browsing
If CST using IDM and download rate is not accepted from the first file CCA Action :
we should try second and the third files while the first file still downloading
Check download with Safe Mode
Ping Google Ip
Check POP Utilization Status From :
Matrix Tool
HDM Tool
OSS Tool
Escalation Speed Variance case SLA will be :
48 Hour
72 Working Hour
24 Hour
