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WorksheetsWorking in the Animal Care Industry Past Papers
Total questions: 36
Worksheet time: 18mins
Which organisation has the role of supporting captive wild animals through conservation, education and research?
British Veterinary Association.
British and Irish Association of Zoos and Aquariums.
Department of Environment, Food and Rural Affairs.
Royal Society for the Prevention of Cruelty to Animals.
A family are keen to research different dog breeds. Which of the following organisations would most likely help to provide this information?
The Kennel Club.
Pet Industry Federation.
British Veterinary Association.
Guide Dogs for the Blind Association.
Which of the following is not a legal right as part of employment by an employer?
Holidays.
Staff training.
Transport costs.
Minimum wage.
Who should be notified in the event of a customer complaint at work?
Parent.
Colleague.
Supervisor.
Receptionist.
A business has its own legal identity, can own assets in its own right and is owned by shareholders. Which type of business is this?
Franchise.
Sole trader.
Partnership.
Limited company.
Whilst unpacking a delivery in a pet shop, an animal care assistant notices a large wet patch on the floor. What actions should be taken by this person?
Stop unpacking. Clean up the spill and put up a wet floor sign.
Stop unpacking. Find the person who caused the spill and tell them to clean it up.
Carry on with the unpacking. Avoid the area and wait for someone else to clean up the spill.
Carry on with the unpacking. Clean up wet patch once the delivery has been unpacked and put up a wet floor sign.
Which of the following methods of promotion allow the general public to express their views regarding a new product?
Posters.
Leaflets.
Displays.
Social media.
A vet has informed a local farm park that their birds have tested positive for avian flu. Who should the farm park inform?
British Veterinary Association.
Royal College of Veterinary Surgeons.
Department for Environment, Food and Rural Affairs.
Royal Society for the Prevention of Cruelty to Animals.
Which of the following organises the British Dog Grooming Championship?
The Blue Cross.
The Kennel Club.
Pet Industry Federation.
Department for Environment, Food and Rural Affairs.
How should the assistant deal with blood found on one of the rats when due for their rest break?
Inform the supervisor and then leave for their break.
Separate the injured rat and then leave for their break.
Inform another assistant and then leave for their break.
Separate the injured rat, notify supervisor and then leave for their break.
An animal can no longer be properly looked after by their owner. Which association would be bestfor the owner to contact about rehoming?
Pet Industry Federation
Blue Cross.
British Veterinary Association.
The Kennel Club.
What is the aim of People’s Dispensary for Sick Animals?
To provide free or reduced cost veterinary services to pets of people in need.
To rescue and rehome stray, unwanted or homeless cats.
To enhance society through improved animal health and welfare.
To train assistance dogs to lead blind or visually impaired people.
Which of the following bestdescribes a chain business?
An owner that sells the rights of their business to another to sell items.
A parent company owns all the business locations and controls the brand.
A person who has set up and owns their own business.
A private business with only one location.
An obedience championship is a competition found in which industry event?
British Dog Grooming Championship.
Crufts.
K9 Expo.
The British Pet Show.
What is the purpose of the BIAZA?
To promote excellence in zoological practices through educational and scientific principles.
To promote excellence in small animal practice through education and science.
To promote excellence in veterinary practices through inexpensive medications.
To promote excellence in large animal practices through educational trial treatments.
Why is it important for a kennel assistant to have a contract of payment when working in a kennels?
To ensure they have the right to paid holidays.
To ensure they cannot receive a disciplinary.
To ensure they receive appropriate equipment.
To ensure they receive the appropriate training.
An individual runs their own business and are self-employed, which type of business is this?
Sole trader.
Limited company.
Franchise.
Chain.
Which method of promotion allows direct communication with customers?
Posters.
Social media.
Leaflets.
Newsletter.
What could be a disadvantage when using social media to promote a business?
Friends and family will see the post.
Can’t control comments left on posts.
Small target audience.
Delayed advertising.
A trainee pet store assistant has started their first week of employment at a local pet store. Which duties should they carry out?
Provide advice to customers.
Administer topical treatment.
Supervise other trainee assistants.
Provide food and water to livestock.
How many times a year is Crufts traditionally held?
1
2
3
4
Which organisation should be contacted if there is an outbreak of a notifiable disease?
People’s Dispensary for Sick Animals (PDSA).
British Veterinary Nursing Association (BVNA).
Department of Environment, Food and Rural Affairs (DEFRA).
Royal Society for the Prevention of Cruelty to Animals (RSPCA).
What is a franchise?
A private business with only one location.
A company that is owned by more than one person.
A person who has set up and owns their own business.
A business that pays to use a brand of a larger business.
Who has the main responsibility for maintaining a tidy workplace on a daily basis?
Visitor.
Volunteer.
Employee.
Employer.
Which statement best describes a leaflet?
Small sheet, flat or folded.
Flat pages placed on a wall.
Online pages of varying lengths.
Multiple sheets bound together.
Where must a shop assistant source information on safe lifting from?
Staff meetings.
COSHH guidelines.
Health and safety policy.
Experienced colleagues.
What is the main disadvantage for a business when using social media to promote special offers?
It is time consuming to set up.
Not accessible to all customers.
Customers could provide negative feedback.
Business could be hacked.
What is the main aim of the Cats Protection?
To rescue and rehome stray, unwanted or homeless cats.
To enhance society through improved animal health and welfare.
To train assistance cats to support the blind or visually impaired people.
To provide free and reduced veterinary services to cats of people in need.
Championship level agility, flyball and obedience competitions can be observed in which of the following events?
Crufts.
K9 Expo.
The British Pet Show.
British Dog Grooming Championship.
What would be the general daily duties of an animal care assistant?
Managing accounts of the business.
Carrying out non-invasive operations.
Supervising other animal care assistants.
Feeding, cleaning and exercising animals.
Why is it a requirement for an employee to take allocated rest period breaks each day?
To prevent overworking and have time to rest, drink and eat.
To have time to reply to texts, make calls and check social media.
To have time to update records, write in the diary and check staff rota.
To catch up with colleagues about tasks, events and training whilst resting.
A pet shop assistant is due to start work at 8am. If they arrive at work at 8am, what would they be classed as?
Late.
Punctual.
Organised.
Committed.
Which of the following is legally required in a place of work?
Regular team meetings.
Customer care training.
Health and safety training.
Regular handover meetings.
Who is responsible for the safety of the visitors in a zoological collection?
Everyone.
Parents.
The employer.
The supervisor.
Which of the following best describes a sole trader business?
A private business with only one location.
A person who has set up and owns their own business.
An owner that sells the rights of their business to another to sell items.
A parent company owns all the business locations and controls the brand.
What is the main aim of using displays to advertise special offers in a pet shop?
To create an attractive area in the store.
To allow staff to have an input on store design.
To allow customers to compare prices of products.
To encourage customers to purchase the product in store.
