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WorksheetsHMPE2 MODULE 1 QUIZ
Total questions: 20
Worksheet time: 20mins
Name
Class
Date
1.
Provide curbside baggage service and traffic control at the hotel entrance.
a)
Bell attendants
b)
Door attendants
c)
Valet parking attendants
d)
Transportation personnel
2.
Which uniformed service staff is in charge of providing baggage service for guests from the lobby to the guest room?
a)
Bell attendants
b)
Door attendants
c)
Valet parking attendants
d)
Transportation personnel
3.
This is where guest folios (arranged by room number) are contained.
a)
Room Rack
b)
Registration Card Rack
c)
Folio Tray
d)
Information Rack
4.
What do you call this small electronic terminal that sends information on the guest’s credit card to the credit card company’s verification service?
a)
Magnetic Strip Reader
b)
Time Stamp
c)
Fax Machine
d)
Credit Card imprinter
5.
What front office form is used to chart transactions in an account assigned to an individual person or guest room?
a)
Guest Folio
b)
Information Rack Slip
c)
Guest Card
d)
Cash Voucher
6.
What is the document that must be presented by guests who will be staying in the establishment for an official business, authorizing their stay to be charged against the credit line of the government and/or corporate accounts they work in?
a)
Letter of authorization
b)
Voucher
c)
Receipts
d)
Confirmation Letter
7.
What front office system uses both written and machine produced forms?
a)
Internet based or Cloud Based
b)
Non-automated or Manual
c)
Semi-automated or Electro-mechanical
d)
Fully automated or Computer Based
8.
These are systems used in keeping registration data, reservation records, room status and other necessary information.
a)
Front Office Technology
b)
Front Office Application
c)
Front Office System
d)
Front Office Services
9.
Which of the following dimensions is NOT a criterion for the five-star grading system set by the DOT for Hotel?
a)
Lounge Area
b)
Arrival and Departure Area
c)
Bedrooms
d)
Amenities
10.
What is the rating system that classifies hotel based on its quality?
a)
Shine Rating
b)
Start Rating
c)
Star Rating
d)
Smart Rating
11.
Which of the following statements DOES NOT fit the description of a Deluxe Room?
a)
Has the maximum rate charged by the hotel for a regular-size sleeping room.
b)
A hotel room with the highest level of comfort, furniture, and decor.
c)
Hotel room with the best available location and view.
d)
A hotel room which has more than one bed, or with extra rooms such as kitchenette or living room.
12.
Why is the Front Office Department considered as the nerve centre of the hotel?
a)
Because it is the first department that customers see when they avail hotel services.
b)
Because they play a major part as to why guests go back to the hotel.
c)
Because it fulfills the core activity of the hotels which is to sell rooms.
d)
Because it is located in the hotel lobby.
13.
Which of the following statements describes a Suite Room?
a)
Has the maximum rate charged by the hotel for a regular-size sleeping room.
b)
A hotel room with the highest level of comfort, furniture, and decor.
c)
Hotel room with the best available location and view.
d)
A hotel room which has more than one bed, or with extra rooms such as kitchenette or living room.
14.
How many stars are given to hotels with 701 - 805 points?
a)
5 star
b)
4 star
c)
2 star
d)
3 star
15.
In sending emails, in what circumstance or reason can you use CC?
a)
To hide the email addresses of our recipients
b)
To Ensure the privacy of our recipients
c)
None of the above
d)
When the recipients belong to the same workplace
16.
In a typical work scenario, what work shift starts at 3:00 pm and ends at 11:00 pm?
a)
Night Shift
b)
Evening/mid shift
c)
Day shift
d)
Graveyard Shift
17.
In sending emails, what does Bcc stands for?
a)
Blind Carbon Copy
b)
Blind Contact Copy
c)
Blind Copied Contact
d)
Blind Copy Carbon
18.
This refer to applications, systems, and procedures used by an organization for their communication operations.
a)
Business Gadgets
b)
Business Tools
c)
Front Office Equipment
d)
Business Applications
19.
What is the most commonly used medium of communication in the workplace especially when you are communicating with people away from you?
a)
E-mail
b)
Letter
c)
Snail Mail
d)
Messenger
20.
Which bedding type is about one-half the size of a standard king bed?
a)
Queen Bed
b)
Single Bed
c)
Double Bed
d)
Twin Bed
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