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WorksheetsSupplementary Technical
Total questions: 10
Worksheet time: 5mins
In case of Changing WIFI settings OR Making wireless more secure ,, CCA must check WPS led from CPE if it's turned on or off :
False
True
In case of Changing WIFI settings , cpe WE ,, CCA should be used HDM (if available)
False
True
In case CST subscribes on Streamerz Package , his usage on shahid will be deducted from:
Main Package
Streaming Quota
Gaming Quota
CST has Wireless problem , Unable to Connect to Wireless , next action is :
Try by another device
Enable the WIFI led on the CPE
Remove preferred network
If CST has wireless problem and after doing all required steps , still the same problem , right action is :
Inform CST to check with another OS
Direct CST to check his CPE at CSO
Escalate ticket to SLS
IF Customer has Ping Issue After CCA Adjust MTU problem solved ,CCA Right Action
Add DNS google
restart port
Create I-Report Gaming Q ticket
Customer has Gaming Issue ,,Clear View output >> No DSL Physical Layer Issue Is Detected ,Faults Exist : No ,, Game problem type : Ping Issue ,, right action is :
Add DNS WE
Add DNS google
Adjust MTU to 1420
We Sonic Packages are Prepaid Product
TRUE
FALSE
Netflix and Tik Tok Apps available in Gamerz Package and not available in plus Package
FALSE
TRUE
In Case CST Subscribe on streamerz Package and rechage extra quota, consumption from this extra quota will calculated as 1GB = 0.5 GB
False
True
