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WorksheetsS3 Admin
Total questions: 11
Worksheet time: 6mins
Which of the following is a feature of good customer service? (pick 2)
Putting the customer first
Responding to emails a week later
Ignoring phone calls from customers
Providing a good after-sales service
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
How do you handle a difficult customer who comes into the store for help?
Pass off the customer onto other TSI student
Hear customer out, calm customer and resolve situation
Be disrespectful back to the customer
Avoid interacting with the customer
Identify the following TASKS an Admin Assistant would carry out
Create and update Spreadsheets
Be patient
Be approachable
Organise travel and accommodation for managers
Have good IT Skills
Identify the following SKILLS an Admin Assistant should demonstrate
Book meeting rooms
A team player
store files in the correct order
Be organised
How can a business keep information secure?
use passwords
have usernames to log on
dust the monitor
encryption
What are the features of a reliable website?
non-biased
reputation of author
regularly updated
accurate
What are the benefits of using reliable sources?
business loses money
wrong decisions are made
good decisions can be made
business can take advantage of opportunities
What are the features of file management?
security on files
archiving
regular back up
poor ordering of folders
Which methods of communication would you use for an announcement of special offers to customers/potential customers?
word of mouth
social media
website
