Alex isnt sure if his spreadsheet will fit onto one page. Which print option he use to see how many pages are needed to print his spreadsheet?

To quickly print a document, which keystrokes shortcut should be used?

Transfering or synchronizing data betwen a PC and a smartphone can be done with a cable or with a/an

A/An______is an address for a web page or other resource on the Internet.

Create backup files and upload them offsite because

The use of all caps in an email message is commonly understood as

Which of the following best describes the use of emoticons in a business email?

While taking with coworkers about how expensive software is, someone suggests that the software could be downloaded from a file sharing site. The appropriate response is to

The greatest risk to a company when downloading pirated copies of software is

The best source to obtain up-to-date device drivers is usually

Using peer-to peer software to download music and videos complies with the acceptable use policy if the

It is important that air flow be maintained in order to

This type of monitor uses a cold cathode fluorescent lamp(CCFL) as a backlightfor the display

The fastest hardrive interface below is

A device initiates a request with the CPU through

Processor speed is the speed at which the processor

This type of touchscreen monitor is preferred in restaurants, factories, and hospitals due to its high resistance to contaminants and the ability to be used while wearing gloves.

A card containing two RJ-11 connectors is a/an

When repairing a computer it is important to replace all covers and knock outs to

To use multi-core processor, the existing system board

One difference between RAM and ROM is

Which of the following displays require the least amount of power to operate

An example of an adapter card that accesses the Cloud is

A multi-core processor functions as

A user wants to increase his or her frames per second for gaming. Which of these is best to install.

What is a type of random access memory that is on or close to the CPU, and faster to access than regular RAM?

A customer wants to upgrade memory in his or her laptop. What type of memory is typically used?

Memory chips are used in ____storage devices to read and write data.

What devices is best used to remove excess heat from some ICs inside the computer?

What is the leading cause of overheating in home computers?

When attached some devices can draw power from the ____port.

A/An_____ storage device uses a laser beam to read and write data.

Logic circuits in a CPU are made of

User Ids, passwords, and access rights are all considered part of

A touch screen monitor that uses a distortion in it’s electrostatic field to determine where a user has touched the screen is called a

The main purpose of a NIC is to ____ on the network

Before powering on a newly built computer it is most important to confirm that the____is plugged in.

A common upgrade for onboard stereo sound is to add

A feature that allows certain hardware to directly access the system memory and bypasses the CPU is

A user tells the technician that her machine locks up intermittently. What is the most likely issue?

A/An ____is the best device for preventing damage from electrical spikes.

A laptop will not stay on unless the power plug is held in a certain position. Which of the following is the most likely cause?

Verifying critical Windows settings and cleaning up the hard drive should be done at least ____to keep the computer performiong well.

To share a local printer using Windows, ____ must be installed.

To protect a user’s computer during a lightning storm, the best device a user can install is a/an

When installing a new CPU, the technician should apply _____to assist in heat dissipation.

Step two in the troubleshooting process is

When working with a customer’s computer, one of the first thing to be done is to

A laptop screen appears to be off. After closer inspection, the tech notices that the screen is just dim. After trying to increase the brightness, the problem persists. What part may need to be replaced?

A user’s laptop has a built-in wireless NIC and cannot see the network. The first course of action to take on the laptop would be to check

When checking Device Manager on a laptop, the technician notices an issue with a device labled Human interface Device. Which of the following is most likely having an issue?

A good preventive maintenance plan should include a current backup of important files documents, registry and

The final step a tech takes when troubleshooting a user’s problem is

A printer prints a page with the output of “@#$^*!^%%^*^@$846&$&#7” the tech should

A small piece of computer program code that replaces or updates a part of the softwre already installed is a

If the computer recognizes a new USB device but cannot use it, typically there is a problem with the

A laser printout with text that can be easily rubbed off is the result of which device failing?

After updating the driver for a video card, the monitor no longer displays a resolution greater than 800 by 600. What should be done first in troubleshooting?

A repeating black line on printed pages is an indicator of

A user complains about the office inkjet printer not printing all of the colors. What is the most likely problem?

A customer brings a system into the help desk for a second visit. The technician notices that the time and date are incorrect again. After scanning the system for any viruses or malware the system is uncontaminated. The technician should replace the

What is the first step in the trouble shooting process for solving a user’s problem when printing to a print server?

While installing an SATA hard drive the technician notices the hard drive is not recognizing when accessing BIOS setup. Which of the following should be done next?

An impact printer is printing dim or incompletet characters. After replacing the ink ribbon, the problem persists. What is the most likely problem?

The customer complains the desktop icons are too large. The technician should

When using a laptop the best way to conserve battery life is to

A technician has determined that a video problem is hardware- related. The system does not have a separate video card. The most likely source of the problem is the

What can a technician do in order to prevent paper jams in a laser printer?

A newly installed ink cartridge on an inkjet printer will not print. The technician should first check if the

To install multiple Windows OS versions on a computer, always

The active partition on a harddirve tells the

Scandisk indentifies, tracks and tries to fix

How can a user initiate a Windows 10 command interface

When navigating the file system and running applications within an operating system, use either a graphical user interface (GUI) or a

During bootup, which sequence must a technician follow to get to the recovery options in windows 7?

Which of the following represents the location of the Linux root partition?

Directories that are nested within other directories are referred to as _____ directories

BIOS is a type of

To troubleshoot problems with older programs on windows 7 computers, a technician can run them in

In windows, what could a technician do to find a list of services that start when a system boots up?

When prompted, choose____to install a new OS on a computer without losing all the files and data

What is the best way to cold boot a PC?

In windows which of the following would a tech use to check the version of an installed driver?

What should a technician do if he or she notices a computer starting to act erratically after installing an update for windows 10?

Which of the following is a graphic user interface (GUI) used by linux

In a command line interface, the ___indicates that the computer is waiting for a user response.

Which of the following the folders contains the kernel and firmware for a Linux computer

Which command would allow a user to log in as the root user from a Linux command line interface (CLI)?

Which of the following is the correct path for the Public folder on a windows 7 computer?

Which of the following windows utilities can be used to terminate a non-responsive program?

At a command prompt, which utility scans a hard drive for problems with the file system and also for bad sectors.

If a technician wants to display detailed information about significant issues on a windows computer they can open

Which of the following operating systems is considered open source?

Which user account in LINUX is the same as the administrator account in Windows?

A windows desktop would be considered which type of interface?

The primary function of the BIOS is to

Formatting the hard drive and installing a new operating system, is considered a/an

Which of the following is an example of a NOS?

Which of the following commands will allow the technician to view a computer’s registry?

Where does a technician go to remove an installed program on a Windows 7 computer?

IP to MAC address mappings are derived fron a/an _______maintained on each device.

Use bluetooth technology for connecting

A device that allows wireless connection to a WLAN is calles a/an

A user running DSL from home cannot get on the internet. After checking the cables, the user runs the IPCONFIG command and finds that no address is assigned. What should be done next?

A user on a PC sends a request to the server(remote system), and the server then processes the request and sends the answer back to the user. This is an example of a

What is the most appropriate first course of action when an end user calls to complain when 3 unsuccessful attempts to log on to the network

What is the most appropriate first course of action when an end user calls to complain when 3 unsuccessful attempts to log on to the network

A critical component to effective teamwork

After replacing the power supply in a customers computer, the tech notices that the onboard NIC card is not functioning. What is the first course of action that should be taken.

When a tech encounters aproblem that he cant solve, consulting a team member that is at a higher level is called

If a user with a problem suggests a solution that is definitely wrong, the tech should

Teamwork is essential to customer service because

A type of virus that copies itself repeatedly using up resources and possibly shutting down the computer or network is called

The group where users are included for backward compatibility and possess limited admin privilege's is

Select the most secure passwords from the list below

Installing a copy of your friends Microsoft office on another computer using his key is called

An unintended result of posting personal information on social media site can lead to

In order to funtion properly on a website HTTPS requires

A network tech is charged with making the wireless network more secure.The network admin wants people passing the building from seeing the wireless network. The tech should

Once a user purchases software with a single-use license, the user may

Antivirus programs specifically target computer viruses. A virus is a small piece of software that

Attempting to gather personal information about an individual by interaction on a social media site is an example of

Which account should be disabled for network resource security?

Which of the following is intended to correct OS problems, and addresses security vulnerabilities

Which of the following best helps protect computers fro OS flaws

Rouge anti-spyware

A malicous program thta presents itself as a legitimate program is a

A firewall can be best described as a

When visiting a social media site, a malware or virus infection may result from

Users are experiencing long delays in reaching a particular site. To investigate the problem, the computer tech decides to check for delays caused by any intermediary routers. What program should a tech run?

While using Windows the BSOD (blue screen of death) generated because of a ?

When asked to troubleshoot a network printer that is no longer printing, the tech starts by examining all cables and verifying that they are all attached. The IP settings seem correct. The tech is able to ping the networks gateway but not the printers IP addres. Which of the following would most likely cause the problem?

A physical network topology is best described as

the arrangement of network hardware nodes and media within a network structure.

Fiber optic cables allows______ waves to propagate down its length from end to end.

A tech just installed a new computer system for a new employee. The new employee is able to access work grouped computers but not the internet. What is most likely the problem?

Peer to peer networks

Which command is used to measure the roundtrip time for packets sent from the local host to a destination computer across an IP network?

A remote wireless access point receives its electrical power using PoE. What best describes PoE.

The host number in an IP address designates

To use a printer that is attached to the network with its own NIC. Configure the

A remote terminal server system has the ability to provide computing resources to

A company adding a new office that is located 2000 feet away from the main office should install_____ cables