WorksheetsCH 7 Quiz
Total questions: 10
Worksheet time: 5mins
Responses that block communication are ones that:
Structure therapeutic communication
Aid the worker in hearing what is really important
Most likely promote withdrawal and defensiveness
Most likely promote rapport and clarity
Good responses in a therapeutic setting tend to:
Require practice to make them automatic
Promote withdrawal and defensiveness
Make clear the superiority of the worker
Require the client to use good responses as well
Good responses in a therapeutic setting tend to:
Demonstrate that the worker has the correct answers and solutions
Enhance dialogue and collaboration
Cause the client to speak in pleasantries
Make clear the superiority of the worker
Poor responses in a therapeutic setting tend to:
Set up barriers to real understanding and dialogue
Promote dialogue and collaboration
Involve the client in arriving at a solution
Give the impression that the client is on an equal footing with the worker
Good responses in a therapeutic setting are:
Praising or agreeing
Reassuring, sympathizing, consoling or supporting
Probing, questioning, interrogating
Identifying and confirming
In order to make your clients feel comfortable and safe enough to be open, you should:
Console them and support them in a sympathetic manner
Make critical life decisions for them
Let them know that you are in charge and everything is under control
Identify their feelings and reflect them back
“Can you describe . . .?” is an example of a(n):
Response to feelings
I-message
Open question
Closed question
“I’m not clear about . . .?” is an example of a(n):
Response to feelings
I-message
Open question
Closed question
“Sounds like you really feel . . .?” is an example of a(n):
Response to feelings
I-message
Open question
Closed question
“You probably have some ideas too” is an example of:
An appropriate response when you cannot change the situation where the client has a problem
A way to agree when disarming anger
Positive feedback
A question that invites collaboration
