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WorksheetsMN-3519-Week5-GuidingPrinciplesQuiz
Total questions: 10
Worksheet time: 3mins
Which of these statements is correct about the guiding principles?
The principles are reflected in many other frameworks
The principles are taken from one external body of knowledge
The principles are unique to ITIL 4
The principles cannot be used with any other frameworks
The current state should be investigated and observed directly to make sure it is fully understood’, is an example of which guiding principle?
Optimize and automate
Start where you are
Keep it simple and practical
Progress iteratively with feedback
‘No service, or element used to provide a service, stands alone’, is an example of which guiding principle?
‘Resources of all types, particularly human resources, should be used to their best effect’, is an example of which guiding principle?
Complete the following sentence:
Knowing how Service Consumers use each service is an important application of the (a) principle.
What is the first step of the guiding principle 'focus on value'?
Identify the outcomes that the service facilitates
Identify all suppliers and partners that are involved in the service
Determine who the service consumer is in each situation
Determine the cost of providing the service
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Which describes the nature of the guiding principles?
A guiding principle can guide an organization in all circumstances
Each guiding principle mandates specific actions and decisions
An organization will select one of the principles to adopt
Guiding principles describe the processes that all organizations must adopt
Which describes the principle 'think and work holistically'?
Conducting a review of existing service management practices and decide what to keep and what to discard
Reviewing how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
Reviewing service management practices and removing any unnecessary complexity
Using the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
Which is a key consideration for the guiding principle 'keep it simple and practical'?
Try to create a solution for every exception
Understand how each element contributes to value creation
Ignore conflicting objectives of different stakeholders
Start with a complex solution, then simplify
