Sanjay is ADM at Store he requested his SM allocate him morning shift, because he wants to work with his cousin brother who runs mobile repair shop at evening. Which code of TCOC does this situation deal with?

Shayam is CSS at one of our stores who provide sales data to one of his friend, who is working with Vijay Sales as Department Manager. Which of the Croma Value violated in this scenario?

Raman providing our feedback loop data to one of friend who runs Electronic Shop, Which of the Croma Value violated in this scenario?

Madhav is high performing ADM approaches his cluster Manager and HR requested to give high rating in PICS

Interview to one of his Store staff who is his favourite. Which code of TCOC does this situation deal with?

Providing confidential information about the company to an outsider, violates which of the Croma values?

The 'S' in I RISE stands for_____ in our processes.

Roshni, a CSS, asks one his regular customer to buy him a phone with his card and assures that he would pay

him back once he receives salary from Croma. Which Croma value is impacted here from given list?

Croma's Purpose statement states that our mission is to promote a culture of _______ Consumption

In RPA Management Who needs to fill the RPA checklist and handover product to BDC?

As per OL RPA Process On which day store CSM will review the categorization report with store movement OF RPA HUb ?

As per OL RPA Process What is the TAT for End to end Closure for caterorized defective SKU movement to Respective to respective RPA Hob?

Within how many days resective ADM should clear the open repaired, Warranty started units under Location-3?

Who can be the initiator of the RGP?

Whom should sign off the counting sheet and check for any discrepancies in the inventory?

Who should contact the store ,who is having the required stock through phone in inter store transfer?

How much of amount can provided by ACSMCSM for the service recovery as gift Voucher for per month and

On what GL. amount will be booked if store is providing repair amount under customer service empoverment?

If the backorder timeline is breached beyond______days of EDD as per invoice, store team is pre-authorized to source the product from the market and deliver to the customer.

As per Greeter process or at the time of mystery audit who can usher the customer at the time of 4.00 PM to 5.00 PM

Based on customer needs, how many products should be offered to customer, Based on their needs ?

As per Mystery Audit, billing should be completed within

mins?

After post purchase, Who should approve the Refund receipt in case of customer change of mind?

On whose Approval, we should move the(shop soiled boxes)inventory from 0002 to 0003 location?

What is the markdown code for Croma Price match ?

within______of every month competition benchmarking report need to be shared with CM on a monthly basis?

The dynamic buffer management system in symphony is not applicable to which of the below product?

Which T-code Run for check the status of shrinkage in the store?

______ indicated in system is the display unit and not a part of the buffer for a SKU.

which movement should be selected for positive shrinkage in SAP for PID

_______ command is used by sm to generate discrepancy report before the count is posted in PiD?

Which command is used to check the scheduled PID initiated by 50 or to Check pending PIDs.

Which command is used to raise a STO in SAP

As per duty manager which of the following item need to be counted and action plan need to be made

in case where the customers product is damaged or defective and demands the store to give a refund or a replacement and the customers issue is genuine and is not at fault in any way,then_____can take decisions

refund/replace the product in absence of SM.

In which Countries can zip care services can be availed?

Voltage fluctuation issues covered under Zip Care Extended warranty?

What is the Apple protect + Key Benefits?

Apple protect + is available for

How many claims per year can customer avail in apple protect+ plan?

Under the screen protection plan, were doses customers screen get replaced from?

(SPP)

What is the SLA for service under screen protection plan? (SPP)

How is the screen value calculated under the screen protection plan? (SPP)

Learning new skills enhance your _

Physical well being can be improved with____

What are the hazards related to electricity?

What is the long term effects of poor ergonomics?

What are the risk during improper material handling?

Safety signage is the design or use of signs and symbols to communicate a message

With the help of proper safety signage at workplace, we can

Personal protective equipment should be worn by

Colour of Emergency signage is

To indicate wet floor, what type of signage should be placed?

Font of signage should be

Presently, how many types of signages we are using at our Store, DC and Office

Safety helmet is not compulsory while doing

Personal protective equipment shall be ____ before each use

Emergency Exit signage shows the direction towards

During store briefing, the Duty manager talks to the staff rudely and uses offensive language while addressi them. Which clause of TCOC is violated here?

As a sign of appreciation of excellent display of customer service, a customer offered Rahul a gift voucher for their brand products. What should Rahul do, to avoid violation of the TCoC?

A Croma staff has given the customer records like mobile number and address to one of his friend who is starting a new business. Which clause of TCOC is violated here?

A Brand staffs makes a misleading statement about a competition brand to promote and sell his Brand Products to the customer. Which clause of TCOC is violated in the process, in this case?

Gayathri, a tenured and high performing CSS approaches the HR and Store manager with a request to give his relative a job in spite of not clearing the interview. Which clause of TCOC is violated in the process, in this case?

Croma unboxes many of the CDIT products and keeps them in display for customers to check before buying them. However, after unboxing, big amount of packaging material (Thermocol) is created as waste. Croma plans an initiative to recycle it with the help of a vendor. Which value Croma management is exhibiting?

Croma takes many of the stores on lease with on revenue sharing basis wherein a percentage of profit is shared with the property owner depending upon the agreement. Every month Croma shares the profit/Sales figures with the landlord. While doing that, the sale figures are correctly reported even though it leads to payment of large amount to landlord. Which value Croma management is exhibiting?

Pravin working as cashier at one of our store ask Brand staff to use his employee code in billing while Accessories in turn cashier promises to give some percentage of incentive to brand staff. Which value cashier exhibit?

All the CSS at our stores have been proactively taken initiative to get trained by our cashier about our process to help cashiers for making bills when there is heavy walk-in at store on weekends. Which value does situation exhibit?

(S) What should be the height of bulk stag?

How many dilferent articles type can be placed in a Bulk Stag?

In MPOS at the time billing if we need to remove 1 item article need to select,

in MPOS, which of the following function needs to be selected when customer is asking for his old invoice print out?

_______can Authorize NRGP at Store in absence SM.

_____ is the Stock Location for Trade- in Products

A customer inside the Croma Store, who is unclear, uncertain with high requirement, profiled as_____ customer.

The time period between 11AM to 12PM & 09PM to 10PM which category CSS will be as Greeter?

While Customer is buying any product through Croma.com which shipping can be select by customer which is there in Endless Aisle also?

in ZIP (3 Hrs) Delivery, any order placed after 6:00 PM will be given delivery in the next day between_____slot time.

What is the eligibility Criteria for Croma Star?

What is the eligibility Criteria for Croma Badge?

In Tata Neu App using send money option one can send money to his/her friend and family using their______

To get clear follow-up of the customers the feedback loop has been divided into how many parts for a particular month?

Which are the below mentioned Manager access is required to login Feedback Loop portal?

In Absence of ADM-AAA who is the authorized manager to process cashier declaration.

Choose the correct option given below to select delivery mode in MPOS.

If customer is asking for GST bill than which option is used in MPOS to complete billing.

DC and Back dock controller will pick up the trade in within how many days from the date of delivery.

How many products can be added on ea.croma.com to compare and view details making it more convenient for the customer

Which option should customer use for faster checkout on ea.croma.com after selecting product?

Which status in Feedback loop indicates that the team in taking follow-up with the customer?

Is gas charging covered in Zip care EW plan on AC?

Is gas charging covered in Zip care EW plan on AC?

Which of the following service is covered in Zip care AC service?

Which of the following services are covered in zip care EW plan?

How much % discount is given in spare parts in device secure gold plan?

[11:07 am, 12/03/2023] SakthiRaj Murali: To ensure safety of not only the stock but also the people working around it, while staking the products one over other heavier merchandise/product/SKU should be placed at

While storing the products at backdock, minimum distance between the stock and the ceiling should be

_____

Which of the following thing should be avoid in case of emergency evacuation?

The maximum height of counters, desks, and shop checkout should at least in part be maximum

MM to allow easy use by people in wheelchair.

How we can check and ensure that fire extinguisher is in good condition and ready to use in case of fire emergency?

What is First Aid?

What are the 3Ps of First aid?

How many items are there in the croma First Aid kit?

Where should the emergency contact details of the staffs be displayed?

On her week off and free time, Anjali want to work with NGO who offer free teaching services to Poor people. She informed her Store Manager & HR about this and having Prior approval for the same. Which code of TCOC does this situation deal with?

During the store readying process, head cashier (AAA) issues a float amount of Rs. _____of varying denominations to each cashier.

While log in to ea.croma.com which of the following option is mandatory for making it more secured?