Refers to how efficiently inputs, like business processes, result in outputs of goods and services.

The process of teaching or developing oneself or others.

Refers to the objectives or milestones that a team commits to working toward together.

Providing swift guidance and understanding to your employees can make all the difference.

Competitive pays and help employees feel valued and dedicated to the job.

It can be used to improve team communications through collaborative tools, like a project management app, track inventory, and automate monotonous tasks.

Is when managers feel the need to control aspects of their employees' work & decision-making to an extreme degree more than is necessary or healthy for a usual working relationship.

Defined as an object or substance that is manufactured or redefined for sale.

Defined as the action of helping or doing work for someone.

In the 'Product & Service' lecture, homogeneity refers to what?

In the 'Product & Service' lecture, heterogeneity refers to what?

can be either an individual or group of people who purchase or use goods and services solely for personal use

A chain of businesses or intermediaries through which a good or service passes until it reaches the final buyer or the end consumer.

An ongoing effort to develop or improve products and services.

Refers to someone that another person or company hires to perform a service.

Is the process of building a new product, from ideation all the way through launching

Refers to a product or service that has a unique identity

Which of the following is NOT an brand element?

Is the process by which companies distinguish their product offerings from the competitor.

According to research, what percentage of a company's start-up capital is spent on materials?

Defined as the function responsible for the coordination of the entire business process.

Refers to the efficient identification of unnecessary costs which provides neither quality nor use nor appearance.

Refers to the materials in stock that are either stocked for sale or they are in the process of being manufactured.

Refers to the arrangement of equipment, materials, and manpower to boost or improve productivity.

This keeps similar machines and similar operations in one place.

Is when the raw materials are performed in a sequence and the machines are placed accordingly in the production flow line.

It is when the item being worked on remains stationary due to its weight, size, or bulk.

Refers to the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs.

In what era was the first quality management system introduced?

The fix in the quality management system happened in what era?

The focus on quality during the beginning of the quality management system was only on the ______.

The quality control inspection that we follow in operations is now on

Whose philosopher introduced the Quality Trilogy?

Whose philosopher introduced the "quality is free" concept?

Whose philosopher introduced the fish diagram?

What are you trying to find in the Fish Diagram concept?