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Worksheets

2nd Semester 1st evaluation

Total questions: 24

Worksheet time: 17mins

Name
Class
Date
1.

The cat (a)   the tree.

2.

Paul (a)   the plants.

3.

Mike (a)   the window.

4.

Mr. Green (a)   the newspaper.

5.

You (a)    (use) my mobile phone!

6.

My dad (a)    (wash) his car.

7.

It (a)   (not rain) today.

8.

(a)   (chat) with his boyfriend now?

9.

What (a)   (you/do) at the moment?

10.

We(sit) (a)   on the train.

11.

respond to a message from someone who wants to speak to you...

a)

return a call

b)

hang up

c)

call back

d)

leave a message

e)

put on hold

12.

finish a telephone call...

a)

return a call

b)

hang up

c)

call back

d)

leave a message

e)

put on hold

13.

try again to reach the person you want to speak to...

a)

return a call

b)

hang up

c)

call back

d)

leave a message

e)

put on hold

14.

record details of what your call is about...

a)

return a call

b)

hang up

c)

call back

d)

leave a message

e)

put on hold

15.

make someone wait and listen to music...

a)

return a call

b)

hang up

c)

call back

d)

leave a message

e)

put on hold

16.

Would you like to hold the line or leave a message?

a)

Offer of help

b)

Invitation

17.

Do you want to email me your details?

a)

Offer of help

b)

Invitation

18.

Would you like me to confirm that for you by email?

a)

Offer of help

b)

Invitation

19.

Shall I call you back later?

a)

Offer of help

b)

Invitation

20.

Good morning. Can I help you?

a)

Starting a telephone conversation

b)

Introductions in a phone conversation

c)

Giving your name in a phone conversation

d)

Giving a message in a phone conversation

e)

Connecting in a phone conversation

21.

Could I have your name, please?

a)

Starting a telephone conversation

b)

Introductions in a phone conversation

c)

Giving your name in a phone conversation

d)

Giving a message in a phone conversation

e)

Connecting in a phone conversation

22.

Just a moment, please.

a)

Starting a telephone conversation

b)

Introductions in a phone conversation

c)

Giving your name in a phone conversation

d)

Giving a message in a phone conversation

e)

Connecting in a phone conversation

23.

Can I take a message?

a)

Starting a telephone conversation

b)

Introductions in a phone conversation

c)

Giving your name in a phone conversation

d)

Giving a message in a phone conversation

e)

Connecting in a phone conversation

24.

I'm phoning to ...

a)

Starting a telephone conversation

b)

Introductions in a phone conversation

c)

Giving your name in a phone conversation

d)

Giving a message in a phone conversation

e)

Connecting in a phone conversation