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WorksheetsEOP Employability/Academic Prep
Total questions: 57
Worksheet time: 29mins
Name
Class
Date
1.
(EA.2) An employee who arrives to work and meetings on time is displaying which characteristic?
a)
Responsibility
b)
Punctuality
c)
Honesty
d)
Insubordination
2.
(EA.3) Initiative is a characteristic that can be developed and improved upon?
a)
only if you get feedback regularly
b)
though self assessment and regulation
c)
by setting goals to achieve
d)
Both B and C
3.
(EA.4) The number one factor for job dependability for an employer is
a)
follow instructions
b)
take initiative
c)
show up and be on time
d)
be organized
4.
(EA.6) Which three characteristics below best summarize work ethic?
a)
Interpersonal Skills, Initiative, Dependability
b)
Depressed, Considerate, Hostile
c)
Courteous, Productive, Forceful
d)
Adaptable, Irresponsible, Well-Groomed
5.
(EB.1) You’re working as a radio broadcaster for WMJC. As part of your job, you supervise Gerald, an assistant who works with you. In order to coordinate the work, it is important for you and the assistant to be on the same daily work schedule. The company provided each employee with a handbook with its policies, rules, and procedures. In these policies and procedures, the workday and responsibilities are clearly defined. Gerald often comes in early with the hope of leaving early so he can meet his friend. However, because he arrives before you do, work priorities for that day are not pre-assigned and thus he has nothing to do until you get there. If Gerald does not abide by the company’s policies, it would most likely result in his
a)
gaining the respect of co-workers.
b)
being promoted.
c)
having his hourly pay rate reduced.
d)
losing his job.
6.
(EB.1) A workplace’s policies and procedures are used to:
a)
Prevent salary and bonuses from increasing
b)
Establish a clear set of guidelines for employees to follow
c)
Keep most customers satisfied
d)
Prevent companies from bankruptcy
7.
(EB.4)Which of the following is the best example of someone exhibiting integrity?
a)
Reading some of the workplace policies.
b)
Doing the right thing when no one is watching.
c)
Respecting the property of only the co-workers you like.
d)
Showing reliability most of the time.
8.
(EB.4) Discussing company information with friends or relatives may result in which of the following?
a)
embarrassing the company
b)
financial loss for the company
c)
breach of confidentiality
d)
all of the above
9.
(EC.1) Which of the following is appropriate to wear on your first day of work?
a)
Blue jeans and a nice shirt, until you know what is required.
b)
Dress pants/skirt and a dress shirt, or a suit.
c)
Whatever you are comfortable in since it will be a long first day.
d)
Any of the above are acceptable
10.
(EC.2) Which of the following is an appropriate greeting during a presentation?
a)
Be seated
b)
Let’s get started
c)
Listen up
d)
Welcome
11.
(EC.3) What should an employer do if a co-worker is spreading malicious gossip about another worker?
a)
Refuse to pass on the information.
b)
Ask for supporting evidence.
c)
Check out the accuracy of the message.
d)
Deny hearing the rumor.
12.
(EC.4) The willingness to accept obligations and be accountable for an action or situation
a)
cooperativeness
b)
responsibility
c)
self-management
d)
ethics
13.
(ED.1, ED.2) Billy is a very good worker. He always gets his work done and his supervisor never has to tell him twice to do something. His supervisor decides to reward him for his ____________________________ by giving him a raise and promoting him to a supervisory position.
a)
Integrity
b)
Responsibility
c)
Respect
d)
Self-control
14.
(EE.1) If unwelcome advances are made toward an employee, this is an example of:
a)
harassment
b)
Discrimination
c)
Ethics
d)
All of the above
15.
(EE.1) In which of the following situations might a business be held liable for the unethical behavior of its employees while they are on the job?
a)
Suppliers are rated according to their prices.
b)
Customers are treated with little respect.
c)
Promotional techniques of competitors are copied.
d)
Female applicants are harassed during interviews.
16.
(EE.1) Which of the following subjects is illegal for a potential employer to ask during the hiring process?
a)
Availability to work nights and weekends
b)
Disabilities
c)
Work experience
d)
Education level
17.
(EE.2) Lonnie has recently been promoted at work. One of her new duties is to evaluate several employees’ performance weekly, giving constructive criticism. Which of the following statements is an example of constructive criticism?
a)
I appreciated the way you handled that, but have you thought about trying a different approach?
b)
It was obvious you were not prepared for me to evaluate you today.
c)
That was a really good job.
d)
I didn’t really like your presentation.
18.
(EF.1) What is the best description of an empowered team?
a)
A group that works toward a goal.
b)
A group that recognizes the potential of each member.
c)
A group that breaks into several subgroups.
d)
A group that performs at an average level.
19.
(EF.2) Paula has to train a new employee on the company's e-mail. What is the first thing she does?
a)
Find out how much the employee already knows about e-mail.
b)
Give the new employee a book that explains the e-mail
c)
Tell the employee to try e-mail and ask for help if needed.
d)
Sit at the employee's computer and demonstrate the e-mail.
20.
(EG.2) When brainstorming one of the best ways to stimulate ideas is by_________.
a)
Having employees work individually
b)
Posing questions
c)
Controlling the conversation
d)
None of the above
21.
(EH.1) Self-control helps employees to deal with the business’s customers because employees with self-control are
a)
patient with other people.
b)
usually well informed.
c)
responsive to criticism.
d)
able to respond quickly.
22.
(EH.1) Hannah’s coworker is extremely rude and disruptive as she attempts to complete the paperwork needed by the end of the day. Hannah has mentioned the situation to her boss numerous times, but nothing seems to have been done. Her next step should be…
a)
Quit her job
b)
File a lawsuit against the company
c)
Refuse to work with the rude coworker
d)
Speak to her coworker and continue doing her job
23.
(EH.2) Many of Sean’s teammates are upset when he stops pulling his weight at work. What is an appropriate conflict resolution skill his coworkers should use to confront him about the situation?
a)
Immediately going to the boss and asking him/her to handle the situation
b)
Directly speaking to Sean about the issue
c)
Ignore the situation
d)
Give Sean’s duties to others
24.
(EH.3) Your place of employment has a very conservative business attire dress code. Ellen, a new teller, doesn’t agree with the dress code and hasn’t been dressing accordingly. What should her supervisor do?
a)
Document her insubordination
b)
Document her insubordination, and discuss the situation with her
c)
Document her insubordination, discuss the situation with her, and refer her to the employee handbook to review the appropriate conservative attire
d)
None of the above
25.
(EI.1) Larry is an employee with the customer service department at his workplace. An irate customer wishes to return an item without a receipt and is causing a disruption in front of other customers. According to company policy, the customer cannot return the item without the receipt. How should Larry deal with the situation?
a)
Calmly explain the return policy verbally and give a written version to the customer
b)
Tell the customer sorry and ask for the next customer in line
c)
Ignore the customer and ask a manager to come to the customer service desk
d)
Hand the customer a written version of the company return policy
26.
(EJ.4) Equal Employment Opportunity states that regardless _____________of what you should be hired?
a)
race, color, religion, sex, origin nation
b)
age, color, skills, education
c)
religion, sex, gender, favorite food
d)
smell, height, weight, shape
27.
(EK.3, EL.6) All new employees at Bank USA begin as tellers with the opportunity for advancement within the bank. Frank, a new teller, enjoys the bookkeeping aspect of his job but does not enjoy working with customers. Franks goal is to become an accountant at Bank USA so he won’t have to wait on customers. What should Frank do?
a)
Quit his job immediately and look elsewhere for a new job in accounting
b)
Give his two-week notice to Bank USA and begin to look for a new job in accounting
c)
Talk with his supervisor, and continue to work as a teller with the plan of becoming an accountant for the bank
d)
Discuss the situation with a co-worker while looking for a new job in accounting
28.
(EK.4) Which of the following is the most common mistake made when writing a resume?
a)
Not including information about your marital status and religion
b)
Not proofreading adequately to correct all grammatical and punctuation errors
c)
Not including a picture of yourself
d)
Not including the following statements at the end of the resume: Available for interview and References available upon request
29.
(EL.2. EL.7) Mary’s boss, Nelson, asks to meet with her at the beginning of the work day. Nelson informs Mary that there are several areas of her work performance that he has noticed need improvement. He provides her with several specific ways that she can improve as an employee in a respectful and constructive manner. Mary is still very upset by the meeting. What should she do?
a)
File a formal complaint against Nelson for harassment
b)
Thank Nelson and mention some areas of concern she has noticed in his performance as well
c)
Ask for the day off so she will not let her anger show at work
d)
Develop a plan to implement Nelson’s constructive criticism in her work
30.
(EL.3) Jon has been an employee at his workplace for 25 years. He is accustomed to the way that they have always done things. Jon’s boss has required all workers use social media for advertising. Jon is strongly against the idea and refuses to use social media. How should he best handle the situation?
a)
Quit his job
b)
Complain to his coworkers
c)
Get a social media page and never use it
d)
Attend professional development on social media
31.
(EL.1) Pauline is a new employee at work and must complete an internship during her first year. She is required to document several pieces of evidence of her work during the internship process. Pauline did not receive training on how to complete the documentation. What should she do?
a)
Collect and document her best pieces of work throughout the year
b)
Wait for a training to occur covering the internship process
c)
Ask her coworker to copy his/her documentation
d)
Research local training's and resources on the specific internship process
32.
(EN.2)According to OSHA requirements, wearing safety glasses are required at all times at your workplace. You have been an employee with the company for several years and are confident in your ability to use the machines at work. You feel as if wearing safety glasses is distracting and unnecessary in certain aspects of your job. You should:
a)
Wear the safety glasses at all times at your workplace
b)
Wear the safety glasses when handling dangerous equipment
c)
Wear the safety glasses when others are at your workplace
d)
Ask your boss to change the policy
33.
(AA.1) What general communication skills are most employers looking for in their employees?
a)
Public speaking skills
b)
Ability to make presentations via PowerPoint
c)
Effective speaking, listening, reading and writing skills
d)
Basic math and writing skills
34.
(AA.1) Which of the following is a good listening skill?
a)
Formulating a response while the speaker is still talking
b)
Looking at the speaker and maintaining eye contact
c)
Interrupting the speaker with questions
d)
Finishing an important task while listening to the speaker
35.
(AA.3, EH.3) One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should:
a)
Ask co-workers for an interpretation of how to handle the situation.
b)
Contact the company personnel manager to report the employee who made the mistake
c)
Write a letter to your supervisor so that you will be cleared of any responsibility.
d)
Refer to the company policy manual
36.
(AA.4, EH.2)Your friend/co-worker starts to get on your nerves. What would the correct response be to handle this situation?
a)
I would tell him/her right away that s/he is getting on my nerves because of X personality trait that I don't like, and that s/he should leave me alone.
b)
I would hold it in as long as possible and then finally snap, telling him/her to get out of my face.
c)
I would avoid that person until s/he got the point that I need a break.
d)
I would explain that I am feeling overwhelmed with work/school/life and need a break from social obligations to be by myself for a while.
e)
I would explain what is bothering me, and ask for some time to myself.
37.
(AB.3) Facts or information used to support whether a belief or proposition is true or valid
a)
Evidence
b)
Evaluate
c)
Reason
d)
Relevant
38.
(AB.4) Notes from a meeting should be transcribed into final form
a)
A week later
b)
The day before the next meeting
c)
The next month
d)
As soon as possible after the meeting
39.
(AB.5-6) Which of the following is the most common mistake made when writing a resume?
a)
Not including information about your marital status and religion
b)
Not proofreading adequately to correct all grammatical and punctuation errors
c)
Not including a picture of yourself
d)
Not including the following statements at the end of the resume: Available for interview and References available upon request
40.
(AB.5-6) When communicating with one’s supervisor in a written report, one should.
a)
be clear and concise.
b)
only use technical language.
c)
submit the report as quickly as possible.
d)
use large words to impress the supervisor.
41.
(AC.1) If the supervisor on duty gives you a task you do not understand, you should:
a)
Get a co-worker who is more experienced to complete the task
b)
Tell your supervisor you do not know how to do it and ask him to assign a co-worker the task.
c)
Try to figure it out on your own
d)
Ask your supervisor for further clarification
42.
(AC.2) A type of problem-solving method suggesting many alternatives without any evaluation?
a)
Delphi Method
b)
Brainstorming Method
c)
Conventional Method
d)
Group Consensus
43.
(AC.3) What is the FIRST step of the decision-making process?
a)
make a plan
b)
make a decision
c)
evaluate choices
d)
determine need or want
44.
(AD.1)If a job pays $8.00 per hour for 40 hours per week, your gross pay for that week would be
a)
$320 minus social security..
b)
$320 minus FICA and taxes
c)
320
d)
$320 minus insurance benefits.
45.
(AD.2) You need to ensure you have enough money to replace the carpet in your living room. The room has an area of 285 square feet. If the carpet you are wanting costs, $5.85 per foot with a set installation cost of $299. How much money do you need to budget to spend?
a)
$585.85
b)
$884.25
c)
$1,665.25
d)
$1966.25
46.
(AD.3) A company purchased 75 tablet computers at $499 each. Estimate the amount of the purchase.
a)
$40,000
b)
$37,500
c)
$33,750
d)
$30,000
47.
(AD.4) What was the approximate percentage of time Brandon spent on homework?
a)
11%
b)
10%
c)
20%
d)
9%
48.
(AD.4) What percent said chocolate was their favorite flavor?
a)
28%
b)
32%
c)
30%
d)
45%
49.
(AD.5, AE.1) If I borrowed $4500 at 9.5% for 1 year with a single payment, what would the total payback be?
a)
$4927.50
b)
427.50
c)
$4072.50
d)
$4275.00
50.
(AE.2) Which two things does a budget compare?
a)
Savings and interest
b)
Income and expenses
c)
Income and savings
d)
Expenses and expenditures
51.
(AE.2) Which of the following are flexible expenses?
a)
cell phone bill, car payment and gifts
b)
rent, insurance and utilities
c)
pet supplies, gifts and loan payments
d)
clothes, gifts and food
52.
(AE.4) The FDIC (Federal Deposit Insurance Corporation) currently guarantees deposits up to
a)
$1,000,000.
b)
$250,000.
c)
$50,000.
d)
$100,000.
53.
(AF.1 AG.2) What is the most responsible way to use social media?
a)
Limit what I share about myself
b)
Make sure my friends are all people I know in real life.
c)
Limit what non friends and followers can see about me.
d)
All of the above
54.
(AF.2) Which password example is the most secure?
a)
05251990
b)
MrC@t755$1
c)
LeeMike
d)
LeeMike1990
55.
(AF.2) The process of making a copy of an entire disk of information is called?
a)
Backup
b)
Locking
c)
Format
d)
Re-imagining
56.
(AF.3) When sending e-mail, one should NEVER:
a)
Write as briefly as possible
b)
Send it to more than one person
c)
Use all CAPITAL LETTERS
d)
Include a signature
57.
(AH.1) Which of the following programs would you use to create a multi-media presentation to a group?
a)
A) PowerPoint
b)
B) Excel
c)
C) Word
d)
D) Outlook
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