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WorksheetsMid Assessment Benchmark
Total questions: 90
Worksheet time: 47mins
Which number system uses numerical and alphabetical characters to denote all numbers?
Binary
Decimal
Hexadecimal
None of these
Which device is essential for mathematical calculations in a computer?
CPU
Keyboard
Monitor
Printer
Which number system is represented by BF?
Binary
Decimal
Hexadecimal
Dismal
Convert 710 to a binary equivalent.
1012
10002
1212
1112
Convert 10102 to a decimal equivalent.
12
10
1010
8
Which type of storage device is volatile?
Dynamic RAM
Flash Drive
Hard Disk Drive
DVD-ROM
Which of these devices is primarily considered an input device?
Hard Drive
CPU
Flash Drive
Mouse
How many bits are require to form a byte?
1
2
4
8
A grouping of 4 bits is called a :
Bit
Byte
Nibble
Word
The process of representing items with distinct numerical values is known as :
Scripting
Reading
Encoding
Writing
Which of the following can be an input or output device?
Mouse
Keyboard
Touch Screen Monitor
Speakers
Sound produced by a speaker is an example of ___________ data.
Digital
Useless
Red
Analog
A CPU processes ___________ data.
Digital
Useless
Red
Analog
Which of these is not a component of a CPU?
ALU
Cache Memory
Graphics Controller
Chipset
Which expansion slot used in servers was replaced by PCI-E?
PCI
PCI-E v1
ISA
PCI-X
What would be a use of cache memory?
A.
Store a copy of the application currently running
Store the term paper you wrote last week
Store the last few procedures you executed while editing the paper
Store the last page of the term paper you are editing
What part of the CPU die takes up the most space?
L1 cache
CPU core
L2 cache
Memory controller
Which test does the BIOS perform as the computer is turned on?
POST
ROM
POWER
BIOS Test
Which is the following is NOT a use for a server?
Provide storage of files on a network
Controlling a computer network
Playing movies on a TV connected to the computer
Hosting a commercial website
_______ is described as all of the physical parts of the computer that
can be touched with the hand
Hardware
Software
Firmware
Touchware
The main memory is _____ - information stored here will be lost if the power
supply is turned off.
hidden
unique
volatile
non volatile
Software contains all the program _______ in the computer
directions
instructions
details
hardware
The _____ is the computer's main circuit board. It's a thin plate that holds the CPU, memory, connectors for the hard drive and optical drives, expansion cards to control the video and audio, and connections to your computer's ports (such as USB ports).
Processor
Motherboard
Random Access Memory
Hard drive
_____ is your system's short-term memory. Whenever your computer performs calculations, it temporarily stores the data here until it is needed.
Motherboard
Processor
Hard drive
RAM (random access memory)
When you save a file, the data is written to the _____, which acts as long-term storage.
Hard drive
Motherboard
Random Access Memory
Processor
The _____ allows your computer to communicate over a network and access the Internet.
Wireless network card
Network card
Sound card
Video card
Where all your files are permanently stored.
Hard Drive
CD Drive
Floppy Drive
RAM
What are the functions of motherboard?
Connects all the devices and components attached.
Prints the graphics
Provides connectors for other peripherals.
Saves the data into permanent storage.
Based on the picture given, what is P?
CPU
Processor Slot
Adapter Card Slot
Memory Slot
AND
OR
NOT
If A is OFF but B is ON, C would light up?
What is OUTPUT?
1
0
What is OUTPUT?
1
0
Passage of a static electrical charge from one item to another
EMI: electromagnetic interference
ESD: electrostatic discharge
EMO: emotionalmagnetic interference
RFI: radio frequency interference
Will destroy the sensitive parts of a computing device
EMP: electromagnetic impulse
ESD: electrostatic discharge
RFI: radio frequency interference
Anti-Static
Which safety issue is MOST LIKELY to damage computer equipment?
Burns
Electric shock
Electrostatic discharge
Repetitive strain injury
Zion started to plug in his game system when he noticed that the covering over the wires was cut. He plugged it in, and the carpet caught fire. What class of fire was involved?
Class A
Class K
Class C
Class D
Which type of technical support is usually provided FREE to the customer?
Face to Face
Help desk
In-home service
Self-help
What computer information should the customer provide when preparing to use technical support?
The computer operating system and version
The manufacturer name of the printer installed
The serial number of the CPU
The type of storage devices used
A _____ gives a remote user complete control over a victim computer. It can be used to attack other computers, involve the owner in a crime.
rootkit
worm
trojan horse
ransomware
Any of various musculoskeletal disorders, such as carpal tunnel syndrome, characterized by numbness, pain, or weakness of muscles, tendons, nerves, and other soft tissues, caused by the persistent repetition of certain physical movements.
Electrostatic discharge
Burns
Repetitive Strain Injury
cuts
There are different types of technical support. Select all that applies
self help
help desk
face to face
back to back
Identify 4 troublsheeting techniques the user can perform simple to maintain the efficiency of computer hardware and software
Check the electrical power to make sure its working
Make sure the computer and the monitor are plugged in
Call a technician
Check cables to ensure that they are securely in place
Restart the computer
What computer information should the customer provide when preparing to use technical support?
The serial number of the CPU
The computer operating system and version
The manufacturer name of the printer installed
The type of storage devices used
When the computer hangs up or freezes, this is known as?
hang up
slow down
Crash
Lock up
A service provided by a computer or
technological company for aiding or advising customers of its product or service, also called tech support
technical support
personal support
computer support
problem solution support
Which of the following computer hardware is used to prevent ESD?
Anti-static strap
Compressed air
Lookback adaptor
Multimeter
When cleaning computer system unit, which of the following tools is best used to blow away dust in electronic components?
compressed air
lint free cloth
hex driver
wire cutter
What is a network?
a blue net you take to work
a job where you make fishing nets
1 computer not connected to anything
2 or more computers connected together
What network covers a LARGE geographical area?
LAN
WAN
BAN
KAN
What network covers a SMALL geographical area?
WAN
JAN
LAN
GAN
The picture attached is a
Switch Modem
Router Modem
Wireless Modem
Basic Modem
Which network device manages the path along which data travels in a network?
wireless access point
modem
End device
Router
A device that manages the sharing of multiple computers or networks on the same data connection
ethernet cable
router
switch
bridge
An intermediary device that joins wireless clients to a wired Ethernet network
host
wifi
IP address
wireless access point
Software and hardware that provides services to other computer programs and their users.
Router
Server
Switch
Modulator
A network created around an individual’s personal workspace.
personal Area Network
Wide Area Network
Local Area Network
Storage Area Network
Each school building in a school district is networked. Additionally, each of the schools across a large area is connected into a network. Which term refers to the district-wide network?
PAN
LAN
WAN
MAN
A type of cable made of super-thin filaments of glass or other transparent materials that can carry beams of light.
Coaxial Cable
Ethernet Cable
Fiber Optic Cable
Twisted Pair
Tyrone is sending text messages to his girlfriend when a customer comes up to the help desk with a printer problem. Tyrone immediately puts away his cell phone and helps the customer with their problem. What soft skill is Tyrone putting into action?
He is maintaining eye contact.
He is making his job his first priority.
He is clarifying the customer’s questions.
He is taking time to handle personal calls.
As a Customer Support Specialist, John is required to speak Spanish fluently so he can communicate with all customers. What kind of workplace expectation is this?
Bilingual skill
Critical thinking skill
Organizational skill
Technical skill
Poor ergonomics contributes to which safety issue?
Electrical shock
Burns
Cuts
Repetitive strain injury
A microprocessor translates the instructions in the computer program. Which step of CPU operation is taking place?
Decode
Fetch
Execute
Write back
When operating a fire extinguisher, after pulling the pin and pointing the extinguisher away from the user:
aim low at the base of the fire.
pass the fire extinguisher to a coworker.
squeeze the lever slowly and evenly.
sweep the nozzle from side to side.
Cora just bought a new gaming system. She is playing "Legend of Zelda: Twilight Princess." This game is an example of which type of software?
Application
Programming
Security
System
A set of programs, procedures, algorithms and accompanying documentation concerned with the operation of a data processing system
Hardware
Direction
System
None of these
Drake suspects that his computer has a virus, because some programs are not working properly. What process should he perform to save his data in the event of a computer crash?
Backup
Defragmentation
Recovery
Scan disk
The physical tangible parts of the computer
instructions
Utility
Software
Hardware
The main memory is _____ information stored here will be lost if the power
supply is turned off.
non volatile
volatile
weak
long term
A customer brings in a computer for repair, believing it has a virus. The computer technician questions the customer and the customer mentions that he recently downloaded a new game. After backing-up the data files on the PC the technician prepares to run a virus scan. Which step in the troubleshooting method has the technician completed?
identify the problem
identify a theory for probable cause
establish a plan of action an implement a solution
test the theory to determine cause
When working inside a desktop PC, which component is often associated with cuts to the technician’s hands?
cables
case
memory
processor
Coaxial cable is typically used for which device?
computer
cable box or tv
printer
sitch
Which cable type is the preferred choice for between-building network connections?
Coaxial thinnet
Fibre optic
unshielded twisted pair
What is the primary purpose of a wireless access point?
To maintain routing tables for intermediary devices
To provide network connection for all wired computers
To provide a network connection to mobile devices
To provide data storage for network devices
Why is unshielded twisted-pair cable most often used instead of coaxial for computer networks?
Shielding from EMI
Speed of transmission
Elimination of cross talk
Maximum length of cable run
Which might limit Internet connectivity?
De-encapsulation
Extranet
Internet traffic congestion
T-1 line
Which network device lowers the probability of data collision?
Hub
Modem
Repeater
Switch
When a user is granted access to a network, which role does the user play?
Application role
Network user
System administrator
User role
Which role creates user accounts on the network?
Application role
Network user
System administrator
User role
